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Acronis 2020 not detecting NVMe KIOXIA

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Hey guys, I have a brand new Dell laptop that i set up and want to take a fresh image before fully using the laptop but Acronis 2020 is not detecting the drive. Please help, thanks !!!

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Darran, welcome to these public User Forums.

If you haven't yet installed ATI 2020 in Windows on the new Dell laptop, then you will be using Linux based rescue media to create any backup of the disk drive - the Linux media does not have support for some configurations that use either RAID or BitLocker, and may not have device support for some NVMe SSD's.

The answer here is to install ATI 2020 and create the 'Simple' WinPE version of the rescue media which will have the necessary support for all installed devices by using files from the Windows Recovery Environment on that laptop.

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media