Acronis Bootable Media Boots into non-responsive Low Resolution GUI

I installed Acronis 'True Image 2015' (Build 6525) over 'True Image Home 11' and backing-up works as normal, but found I could not select the Restore program after booting into my restore CD.
I built an Emergency Restore CD and later I also Downloaded the latest AcronisTrueImage2015_en-US.ISO image and burnt it using ImgBurn. In all cases my recovery CD Booted fine to the Menu (screen one), with Mouse support but when I selected 'Acronis True Image 2015' the screen went to a magnified version of screen two, which is unusable as there was no Mouse support and no scroll bars. There was no response to keys and I felt I had to kill the screen by forcing a reboot.
Acronis support advised me how to burn an ISO disc, assuming I was having a Boot problem, which was not the case as all my CDs Booted fine to the first screen.
Pursuing the matter, I asked about inserting Linux startup parameters to try to adjust screen resolution of screen two and received advice on the use of F11 before making a selection on screen one, or alternatively selecting "Startup parameters" when burning a recovery disk. (This is described in support article "3836: Acronis Bootable Media Boots into Garbled or Low Resolution GUI" http://kb.acronis.com/content/3836 ). This did not help me as all such Linux Startup entries were ignored as far as I could see.
Finally, my issue was resolved when Support made the following suggestion: "Let me know if the boot media locks up at the 2nd screen forever. I have come across such issues and the bootable media will direct to the home page after waiting for 5 to 10 minutes. Please wait on the 2nd screen for some time and see if it goes ahead with the boot process."
So, SOLUTION for me: I simply WAITED at the unreadable magnified second screen. I waited for at least FIVE FULL MINUTES (seems forever) and in some cases TEN and maybe fifteen minutes. After the wait (I just waited; no Linux startup parameters, nothing) the screen changed to the Acronis True Image 2015 program screen, asking if I wanted to Backup, Recover etc.
The wait seems not to be consistent (I just can't keep trying this to be more definite as I have wasted enough time messing about with something that should just work). The wait varies with occasion and with PC. Trying again can change the wait.
By the way, burning a "WinPE" recovery CD instead of the usual Linux-based CD resulted in a CD which always seems to work for me. The initial loading of screen one with WinPE takes several minutes but screen two seems to come up quickly within a minute or so.
I trust this information may help some people. I have asked Acronis Support to close my Case, with the suggestion that users are warned on Screen One to expect a possibly long wait!
I would dearly like to know what the devil the system is actually doing during the wait; maybe some sort of time-out? No matter, I can now be confident that I can recover, which is the whole point, after all.
Anna Trifonova
Acronis Customer Central | Acronis Backup Software
For more answers to your questions, try our Knowledge Base and Video Tutorials.
Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.
Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.