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Acronis finds my c drive as a d drive

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Beginner
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I have a 120G ssd and a 750 regular sata hd. They show up as C drive for the ssd and d drive for the secondary both in My computer and in disk management.

When I reboot to the acronis boot disk to back up my c drive it shows up as the d drive and the d drive shows up as the c drive.

I am able to do a backup image of the D (C) but I wonder if I will run into a problem if I need to restore.

I found no option to refresh finding the drives and rebooted 3 times each time having the error.

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Beginner
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Sam Wallberg wrote:

I have a 120G ssd and a 750 regular sata hd. They show up as C drive for the ssd and d drive for the secondary both in My computer and in disk management.

When I reboot to the acronis boot disk to back up my c drive it shows up as the d drive and the d drive shows up as the c drive.

I am able to do a backup image of the D (C) but I wonder if I will run into a problem if I need to restore.

I found no option to refresh finding the drives and rebooted 3 times each time having the error.

Sorry I should have said I am using 64 bit win 7 and acronis 2011

Beginner
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Comments: 2

Sorry I should have said I have Win7 64 bit and Acronis 2011.

Forum Star
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The boot CD uses Linux and the drive assignments are not necessarily the same as in Windows. Its best to give each drive a label in Windows so there is question which one is which.

Legend
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Comments: 11125

Ootsa,
Do as thomasjk has suggested. Assign names (volume labels) to each disk and this can be done inside Disk Management. I make it a practice of including the Windows drive letter as part of the Windows volume name such as SSD_Win7_C

The differing drive letters is normal when booted from the CD. When doing restores, you base the restore on disk characteristics such as disk size and disk ID.volume names etc If you base your restore on drive letters, there is a 99% change you will mess up badly.

If you backup your SSD, you want to restore to your SSD. So ignore drive letter difference and base the comparison on other characteristics which will properly identify the drive. You are not the first to be concerned nor will you be the last.

Suggest you review the items inside this link--especially #3 and 1.
http://forum.acronis.com/forum/29618

Forum Star
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Always name each of your partitions/drives. Use Disk Management to assign names. Use those names to identify each partition when booting from the Recovery Media. Otherwise, you'll pick the wrong one as drive letters may change in the Linux-based Recovery Media. This isn't an Acronis issue, it's the nature of how Windows and Linux differ in drive letter assignments.

Beginner
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I am having a similar, however much more tragic issue with the drive letter/drive number issue. Several months ago I tried to update Acronis Cyber Protect Home Office and it completely crashed my system. I had to use my backup thumb drive rescue (disk) and restored my C:/ (OS) drive which is an SSD. I was afraid to upgrade moving forward so I kept using the older versions until my subscription expired and I once again tried to upgrade and it crashed my system again. In both rebuild cases I noticed Acronis signifies D (my data drive, a standard hard disk) as Disk 1 and my C (OS) an SSD as drive Disk 2. Because I know my SSD is a 500GB and my D is 2TB I select Disk 2 to recover and the first time it worked. THEN!! This second crash (caused by Acronis) I was aware of the numbering issue and did the exact same thing as before and selected Disk 2 to recover, my C (OS) SSD. This time Acronis restored my C drive correctly but also overwrote my D drive completely making a duplicate of C on D. I lost a lot of information and have spent the last week digging up old Cobian backups to rebuild my D. It will never be the same and I have lost days of work. Now I need to format D in order to copy my old data to it but I'm very nervous about using Acronis Disk Director to format D because in the process of duplicating my operating system to D it is now write protected.

Initially I contacted Acronis support about my issue and received a completely useless suggestion that it might be a hardware issue. Anyone with any ideas/thoughts as to my problems?

Forum Hero
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Well, this is something I do not recall being reported before. Cannot think of any possible explanation. Was the data partition (D) on the same disk as the Windows; from you discussion it appears that it was a separate drive.

I assume you were using Acronis recovery media; which media did you use:

Ian

 

Legend
Posts: 110
Comments: 28771

Stephen, welcome to these public User Forums.

I would recommend leaving any further posts to this 10 year forum topic and creating your own new topic in the Acronis Cyber Protect Home Office Forum where we can focus on trying to understand the issues you are reporting and to help you in resolving these if possible.

Please provide details of exactly what version & build of Acronis you are using and that you have been trying to upgrade from?  Has this always been ACPHO or has this computer been upgraded from earlier / older versions of Acronis True Image prior to moving to ACPHO?

Once you have created the new topic, then it would also be helpful to see a screen shot of Windows Disk Management showing how many disks are in your computer, and how these are numbered in Windows.  Note: it is best to add any images in a subsequent post to the new topic rather than in the initial post (due to the vagaries of how the forum works!).