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Acronis Home 11 Trial Version WARNING!

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Beginner
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Hi!

I installed the Acronis Home 11 Trial version a few days ago, but decided that the integrated Backup and Restore function of Windows 7 was good enough for me. I would only be able to save backups on my internal hard disk using Acronis, but having an external hard drive on which to save the ones made with Windows 7's backup system is fine with me. (I am a simple user only making a first complete system backup (image), and then once every 2-3 weeks an incremental one. Nothing else.)

So I un-installed the Acronis Home 11 Trial version. But after that to my surprise the blue hyperlink on Windows 7's Control Panel for making backups with Windows 7's default Backup program was dead. I could not use Windows 7's Backup utility anymore!

Maybe there is info somewhere on how to get Windows 7's Backup program back to functioning again.

I used Home 10 for 5 years on my previous laptop with xp, and it saved me lots of work, as before the time I had Acronis I would sometimes in desperation reformat, not knowing how to undue the mess I made. It would take me days to get my laptop back in the state it was before. With Acronis it would take about 15 minutes.

But this time it was Acronis who made the mess... or so it seemed.

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Beginner
Posts: 2
Comments: 15

#1

It seems that for Acronis to function in the Windows 7 OS it has to be so integrated that an entanglement takes place.

Forum Star
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#2

Try the cleanup utility http://kb.acronis.com/content/14871

Beginner
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Comments: 15

#3

Thank you, thomasjk.
  I'll try your suggestion.

Beginner
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#4

Again, thank you very much for your help. I downloaded/installed the cleanup file, opened it, and simply typed in a "y" -without quotation marks- every time it asked a question, and hit the enter key. Now after the reboot I have the default Windows 7 Backup & Restore function back again.

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#5

Hi all!

Thank you for your comments.

Thomasjk, thanks a lot for your help.

I just wanted to add to whom it may concern: disabling integration in Windows failure was a known issue with the older builds of Acronis True Image Home 2011, which is reported to be fixed in the latest updates.

Should you encounter this issue, please follow the instructions mentioned in this KB article in order to solve the problem. Should you be using an outdated build, please update your software.

Let us know if you have any additional questions or concerns, we will be glad to help.

Thank you.

Beginner
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Comments: 22

#6

Nice blurb, but it is silly that you guys have not resolved this for the community.

This solution doesn't fully resolve the hijacking of the registry once Acronis is uninstalled.(http://kb.acronis.com/content/14741)

Yana wrote:

Hi all!

Thank you for your comments.

Thomasjk, thanks a lot for your help.

I just wanted to add to whom it may concern: disabling integration in Windows failure was a known issue with the older builds of Acronis True Image Home 2011, which is reported to be fixed in the latest updates.

Should you encounter this issue, please follow the instructions mentioned in this KB article in order to solve the problem. Should you be using an outdated build, please update your software.

Let us know if you have any additional questions or concerns, we will be glad to help.

Thank you.

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#7

Hello Grant,

Thank you for posting. I will do my best to help you.

I would really appreciate if you can let me help you resolve the Windows 7 integration issue. We have a KB article that you mention - http://kb.acronis.com/content/14741 are there are any issues with the solution posted there?

Please let me know if you need additional help.

Thank you.

Beginner
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Comments: 22

#8

Another nice blurb Anton! I have resolved the issue with Acronis. I used this product still today on our server which makes backups of about 40 instruments daily. Now the problem is that I will never use this product personally again. I have gone to Windows 7 backup because I don't like any product that hijacks your registry.

Anton wrote:

Hello Grant,

Thank you for posting. I will do my best to help you.

I would really appreciate if you can let me help you resolve the Windows 7 integration issue. We have a KB article that you mention - http://kb.acronis.com/content/14741 are there are any issues with the solution posted there?

Please let me know if you need additional help.

Thank you.

Beginner
Posts: 2
Comments: 15

#9

Hi Anton,
I understand that one can download-install the latest update for ATIH 11 here: http://kb.acronis.com/content/14179 and then follow the instructions given here: http://kb.acronis.com/content/14741 to have ATIH 11 no longer be integrated with Windows 7.

But will that make it possible to uninstall ATIH 11 and have Windows 7's default Backup & Restore work again just like that? Or does one still need to use the Acronis Cleanup Utility: http://kb.acronis.com/content/14871 after the uninstall?

I used that utility after uninstalling ATIH 11 (trial version) , and Windows 7's default Backup & Restore is working again, so I am only asking for others who might read this.

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#10

Did you try this http://kb.acronis.com/download/file/fid/12381 registry patch that lurks in the bottom of that http://kb.acronis.com/content/14741 kb article without any comments or hints?

Beginner
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Comments: 22

#11

It doesn't work.

Beginner
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Comments: 5

#12

I have found as well that uninstalling True Image Home 2011 completely disables the Windows 7 backup utilities.

PLEASE FIX THIS!!!!!!!!

And notify me of the fix.

Beginner
Posts: 1
Comments: 22

#13

This should help after you uninstall. I believe that the uninstall process is broken but again Acronis has done nothing to resolve the issue. I have just moved to Windows backup.

You have to go to the registry and go to [HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag]. The problem is that Acronis took ownership of this location keeping you from updating the key. Follow the steps below and it will allow you to make the required changes.
( taking ownership ) I went to that key and successfully took ownership...
1. Click on key and select properties.
2. click on "advanced"
3. select "owner tab"
4. change "System" or "Trusted Installer" to yourself "Name Administrator Blah Blah" Click Apply... OK
5 Back at original "permissions screen"... click on the name you just selected and "tick off the check box" to give yourself "full control" Sometimes it even appears "Grayed out"... you can still check it off.
6.That should do the trick
7. Now change the ResourceDLL to "%SystemRoot%\System32\sdcpl.dll"
8. Finally change the ResourceID to "14".

Questions let me know.

Beginner
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Comments: 15

#14

For me the Acronis Cleanup Utility worked fine. I downloaded it by hitting "Download Acronis True Image Home 2011 Cleanup Utility" on this page:
http://kb.acronis.com/content/14871

Now when I want to make a backup I plug in an external hard drive, click "Remove" on the latest  "WindowsImageBackup", and have the Windows 7 Backup Utility make a new one by clicking "Make Systemcopy" which includes everything on my laptop. It takes about 20-25 minutes, and I do it when I have to do something else anyway, like taking a shower or having something to eat. And only once every 10 days or 2 weeks, whenever I have enough new updates or stuff I would like to keep. This way I don't have to bother with individual files and stuff as in incremental backups. Everything in one go.

Others might prefer making incremental backups with Acronis, which might be more complete -as incremental backups- than the ones Windows 7's default incremental backup program makes, as I read that not everything is included in those.

Plus Acronis offers to save your backups on their servers, and you can save them on your internal hard drive with Acronis.  With Windows 7's default backup system you have to save them on an external hard drive or on DVDs.

Beginner
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#15

The cleanup utility did not work for me. And I'm very reluctant to try editing the registry in line with Grant's suggestion.

I had to pay $10 to report this problem to Acronis, and when I finally figured out how to talk to a real person his main interest was in persuading me not to uninstall the program! After I forcefully told him I was not interested in a sales pitch, he finally listened to the problem, and after a very long time reported he did not know how to fix it.

How could anyone have possibly thought that it would be desirable for a piece of software to alter the functioning of the Windows control panel? What would people say if Firefox made it impossible to revert to Internet Explorer? This is rogue software, and completely unacceptable. I regret ever having tried it.

Beginner
Posts: 2
Comments: 15

#16

I understand how you feel. I spend hours on the same problem before finding out and applying the Acronis Cleanup Utility. Note that you have to follow the exact instructions to the letter as given here under "Solution":
http://kb.acronis.com/content/14871

If it still doesn't work -or you are absolutely sure you did everything right- maybe you have a restore point made before you installed Acronis? If so you could try to use Windows' System Restore to get your machine back to the pre-Acronis state.

If that would not work -or if you don't have such a restore point- then you could make a restore point now, and then try the registry method. If that would cause another problem, then you could use this latest restore point to have your registry back to how it is now.

You've got nothing to lose trying this.

I've made some messes of my new laptop when I got it about 2 months ago that were so bad that I had to reformat a few times to shipping state... but now always having a fairly recently made WindowsImageBackup on an external drive it will only take 20-25 minutes to get everything back to how it was before I made the mess -or before some software did... ; )

I hope you don't have to reformat of course. The first time it took me 2 days to get everything the way I like it. By the third time I could do it in 1 afternoon. 

I learned one important thing: I have a 3 month trial version of Microsoft Office 2010 pre-installed. Since I never planned to use it I removed it at first (along with a lot of other to me useless stuff, mostly for kids). It turned out that after that all url links in my WordPad* documents were dead. They still looked blue and underlined, but clicking on them gave an error message. So after the last reformatting and during tweaking I left MS Offfice 2010 on my laptop but did not activate it. This way all url links in documents are active: clicking on them gets me right away to the corresponding websites. And by not activating it, the 3 months trial is never begun -and will therefore never end- so this will probably leave my url links in documents active for as long as my laptop works.

*I use the free version of Jarte, WordPad but with a spell checker.

Beginner
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Comments: 22

#17

Don't be reluctant. It is a very easy change. It does require admin prevs, but works and you can simply copy the key prior to making any changes. Hope you get it resolved, this solution worked for me and I have moved on.

-Grant

The cleanup utility did not work for me. And I'm very reluctant to try editing the registry in line with Grant's suggestion.

I had to pay $10 to report this problem to Acronis, and when I finally figured out how to talk to a real person his main interest was in persuading me not to uninstall the program! After I forcefully told him I was not interested in a sales pitch, he finally listened to the problem, and after a very long time reported he did not know how to fix it.

How could anyone have possibly thought that it would be desirable for a piece of software to alter the functioning of the Windows control panel? What would people say if Firefox made it impossible to revert to Internet Explorer? This is rogue software, and completely unacceptable. I regret ever having tried it.