Skip to main content

Acronis True Image Home has not found any hard disk drive

Beginner
Posts: 7
Comments: 11

Hi,

Will someone help me please....I just rebuilt an old system for I was affected by the recent typhoon that hit our area. It went well but I encountered an issue with the detection of USB devices specifically a Seagate Portable expansion drive that Acronis True Image Home 2011 would not read using the Linux cd. It would read the internal hdd drives I had but not the Seagate portable.

So I uninstalled AT Home 2011 using the installer(Remove) and then using the Acronis Removal Tool. Re-installed it again. The installation went fine and detected the Seagate portable in Windows. But when I used the Linux CD it said,

"Acronis True Image Home has not found any hard disk drive"

Shocked, I booted to Windows and ran ATI, there wasn't any issue at all it detected all the drives I have(even the Seagate portable). I now activated the F11 function of Acronis Startup Recovery manager and rebooted againto use it. I got the same error, "Acronis True Image Home has not found any hard disk drive". I booted again to Windows and checked if ATI will detect my drives. It did.

I then went on to make an image backup of the system. No issues at all. And it validated the archive okay. But when I checked the archive I was surprised to see 7 small archives there instead of just 1. I never had this issue with ATI before. Usually for a triple boot I will have a total of 27.6gb an image size. This one gave me 7 archives.

Why / How was this so?

Now disregarding that I booted again using F11 and checked it said again,

"Acronis True Image Home has not found any hard disk drive"

Now this is an issue for me because the Seagate portable is for recovering image backups using the Linux CD. How can I use that or any drive I have "if" ATI does not read any drive I have in the system.....

Now I am jittery sice this is a new rebuild and is not yet as secure and reliable to work with. I just started to set it up. I need to install my work programs still (Acad 2009 / Adobe CS4 / Minitab 14 etc). Recovering from a system image via the Linux CD is abd has always been vital for me.

Now I have ATI Home 2012. I am tempted to install but I would like to iron out this issue first. I am also not sure that installing the 2012 version will cure it and of course I would like to understand the issue first so when I encounter it again or a friend asks me I'll know what to do. It is through my very good experience using Acronis that my friends got their own too.

Please help me out here as I am dumbfounded and shocked and do not know what to do. Prior to this system rebuild I never have a problem with ATI Home. Used the default settings and archives through the linux CD and the F11 function saved my ass a couple of times I was in a fix expecially when I had to add a new drive.

ATI has been a staple for me since 2009. I rely on it ALWAYS. I do not want to use any replacement as of now. I like Acronis period.

PLEASE.....What can I do or check?

The system is a triple boot arrangement SATA 2 Western Digital with 2 drives, using Acronis True Image Home 2011_Build 6942:

WD320_XP (System, Active, Primary partition -- Windows XP SP3)
WD320_W7(Default boot as set in EasyBCD -- Windows 7 x32)
WD320_K7 (-- Windows 7 x32 --tentative, will be replaced with Win7 x64)
WD320_Y (-- empty drive)

WD500_2 (-- logical drive)
WD500_1A (-- logical drive)
WD500_1B (-- logical drive)
WD500_Image Backup (-- logical drive / for image backup)

OS is Windows 7 x32 / Windows XP SP3 x32. Motherboard is an old Asus P5L-VM 1394 with DualCore Intel Pentium D 925, 3000 MHz (15 x 200). Ram is at 4gb (formerly with 2gb DDR2 667). Video card is a Palit GT5201gb.

My motherboard details including the drivers I use for Windows 7 and XP are here http://dlcdnet.asus.com/pub/ASUS/mb/socket775/P5L-VM%201394/e2758_p5l-v…

Info for the Seagate Portable drive is http://www.seagate.com/docs/pdf/datasheet/disc/ds_ext_portable.pdf HERE and http://www.seagate.com/external-hard-drives/portable-hard-drives/standa… HERE

This is an image of the Disk Management of the default boot drive.
http://s7.postimage.org/lqc07he9z/w320_w7_DM.jpg

Help me please...

Thank you.

kumichodesu

Forum Star
Posts: 46
Comments: 2760

Top

To see if the issues you are having is related to support of your hardware (in the Linux based recovery environment - both the F11 and the Rescue Media), go to your Acronis account and download the 2012 Rescue Media (bootable) ISO and burn it to a CD/DVD and test with it. You must have your 2012 serial number registered online with Acronis to be able to access the ISO from your product list.
http://www.acronis.com/my/products/

Forum Star
Posts: 46
Comments: 2760

Top

As far as True Image creating multiple .tib files, check that you do not have "archive splitting" enabled in your backup options and that you are backing up to a drive that is formatted as NTFS. If the drive is formatted as FAT you will have archive splitting take place as the file system doesn't support files over 4GB in size.

Beginner
Posts: 7
Comments: 11

Top

@ James F,

Thanks for the reply. I really was looking forward to a reply.

[QUOTE]
To see if the issues you are having is related to support of your hardware (in the Linux based recovery environment - both the F11 and the Rescue Media), go to your Acronis account and download the 2012 Rescue Media (bootable) ISO and burn it to a CD/DVD and test with it. You must have your 2012 serial number registered online with Acronis to be able to access the ISO from your product list.
http://www.acronis.com/my/products/
[/QUOTE]

-- I do not need to install the 2012 version right, just the serial I have? Okay will log-in now and register it.

[QUOTE]
As far as True Image creating multiple .tib files, check that you do not have "archive splitting" enabled in your backup options and that you are backing up to a drive that is formatted as NTFS. If the drive is formatted as FAT you will have archive splitting take place as the file system doesn't support files over 4GB in size.
[/QUOTE]

The Seagate portable is in FAT32. I think it was like that before but okay will format it to NTFS. Also, if I might add, 'Backup splitting' is set to "Automatic". Is it okay to leave it that way or just choose "Custom"..?

On the Backup scheme, I forgot what was set before in my previous desktop(the one that got damaged by the typhoon). I usually image the whole system (triple boot) to one .tib file usually 1 per month or when I have to do some tweaking / testing. I don't set it to do an image backup automatically. I do it when I want it.

What is best? Single version, Version Chain or Custom?

Thanks again for the reply and will wait again for yours :)

Forum Star
Posts: 49
Comments: 3749
mvp

Top

You may leave archive splitting as Automatic. The reason your archives were being split was because the destination disk was FAT32, which can't hold individual files over 4 GB. So, ATI had to split its backup archives into 4 GB pieces. Once the destination is NTFS, that won't be an issue.

Forum Star
Posts: 46
Comments: 2760

Top

You do not need to install 2012 to test the ISO bootable media you download and use to create the CD/DVD.

FAT32 is the problem with archive splitting. To be sure, look at the file sizes, they will all be 4GB except the last one of the set.

"Automatic" is the correct setting, and is the reason the backup file is split due to the 4GB limitation of FAT32.

"What is best? Single version, Version Chain or Custom?"

Depends on your needs and storage space.
I like to do manual differentials (using the custom scheme and choosing differential). The first backup will be a full if you select differential and the remaining backups will all be differentials. When the differentials start to get too large, I usually create a new task (with the same settings as the first task) and start again. After the first differential (full) runs in the new task. I normally delete the original task and backup files unless I need to keep them for some reason.

If the 2012 bootable Rescue Media works good for you, you could continue to use 2011 and just use the 2012 Rescue Media when needed for recovery/restore. If you leave 2011 installed, be sure to disable the F11 startup recovery manager as it does not work on your system. If you need to restore/recover your system partitions, you will have to use the 2012 Rescue Media (assuming if works with your system). If Acronis 2011 is used from within Windows to do restores and needs to reboot the system to perform an operation outside of Windows, it will fail as it will still load the Linux pre-Windows boot environment from 2011 and fail to see your hardware. Any restore that requires this will have to be performed from the Rescue Media.

Beginner
Posts: 7
Comments: 11

Top

Hi James F,

Thanks again for the reply. I just registered the serial for the 2012 version. I see it's Build 7133 already. One thing I saw in 'My Accounts', it does not show the previous ATI Home 2011 product I registered (though when I registered I saw in the left hand-top corner that it said that I have 2 products registered)...I don't know why that is....

Anyway, is that correct that the Bootable Media is 278.12mb? See,

http://s9.postimage.org/x2u94nttb/acronis_myproducts.jpg

Is there a download link for the ATI Home 2012 Removal Tool..?

If I choose to install ATI Home 2012 instead, will that rescue media builder be the same in the installer? Incidentally may I ask if my uninstall/install is correct:

[QUOTE]
a. Use the installer>Remove
b. Reboot
c. Use the Acronis Removal Tool
d. Reboot
e. Install ATI Home 2012 Build 7133
[/QUOTE]

Is there any setting in the BIOS that I should be aware of? (The details of my mobo is in the first post with the links, thanks).

Forum Star
Posts: 49
Comments: 3749
mvp

Top

Yes, that sounds about the right size for the Bootable Media.

Acronis True Image Cleanup Utility for 2011-2013: http://kb.acronis.com/content/34876
Be careful to follow all instructions, including not allowing the utility to reboot until you've made the Registry edits.

Yes, the Bootable Media you may download from Acronis is essentially the same as what you can create yourself from the installed Windows version of ATI. If you create it yourself, you can choose a defaut choice for the menu and a time delay, but other than that they are the same.

Your uninstall process is okay, except that the ATI Cleanup Utility needs some manual steps/checks that you must perform before allowing it to reboot. Follow all the instructions on that page.

Beginner
Posts: 7
Comments: 11

Top

Thanks also for your reply tuttle :)

Forum Star
Posts: 46
Comments: 2760

Top

That is the correct bootable ISO that you can use to create the Recue Media (CD/DVD). 2012 build 7133 is the current build.

You are correct that the most complete method of removal is as you stated.

I would not install 2012 until you are sure the 2012 Rescue Media can do restores on your system.
If you have issues during the removal of 2011 and the install of 2012, and do not have a way to "see" your drives and perform a restore from Rescue Media, you will be, as they say, up the creek without a paddle.
The 2012 Rescue Media is the same as created from within the 2012 application.
Acronis removal tool: http://kb.acronis.com/content/34876

PS, I see both 2011 and 2012 products in your screen post.

No BIOS changes should be necessary.

Beginner
Posts: 7
Comments: 11

Top

@James F / tuttle,

Thanks for the help again.

The use of the Rescue Media Builder is only a test if I will get the same result as with the 2011 version right?

If I get the same result, what am I looking / getting into...? What scenario is cooking up if I get the same result? Based on your experience or whatever you have encountered before what may be the next step (so I can prepare what I can).

Thanks again.

EDIT: See post updated post instead. Mods you can delete this post. Thanks.

Beginner
Posts: 7
Comments: 11

Top

@James F / tuttle,

Thanks for the help again.

The use of the Rescue Media Builder is only a test if I will get the same result as with the 2011 version right?

If I get the same result, what am I looking / getting into...? What scenario is cooking up if I get the same result? Based on your experience or whatever you have encountered before what may be the next step (so I can prepare what I can).

[QUOTE]
(!) After using Cleanup Utility, it is strongly recommended not to reboot the machine, go to Start -> Run -> regedit, and verify that there are no snapman*, fltsrv, tdrpman*, vidsflt*, timounter strings in the following keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters and LowerFilters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters and LowerFilters
[/QUOTE]

--If I see that there is snapman*, fltsrv, tdrpman*, vidsflt*, timounter strings in the following keys, what's the next step?

Thanks again.

Forum Star
Posts: 49
Comments: 3749
mvp

Top

The goal is to check if the 2012 bootable Rescue Media supports your hardware. If it doesn't, you could test the 2013 bootable Rescue Media, as hardware support tends to increase (more hardware is supported) in later versions. I found that the 2011 and 2012 bootable Rescue Media were problematic on my new laptop, but the 2013 bootable Rescue Media works much better and faster.

Beginner
Posts: 7
Comments: 11

Top

Hmmmm....I was fine with 2011 until I had this issue so I am leaning on installing/using the 2012. But if the 2012 Rescue Media will not work will not work I'll be in a fix as I do not have 2013 yet. A "dude up creek without a paddle - typhoon battered dude without funds for a new pc" bum :( Getting the 2013 version is out of the picture for me. I just got the 2012 version here. Isn't there anything I can do if that scenario comes..?

I can download the trial for the 2013 version and create the Rescue media right..?

Forum Star
Posts: 49
Comments: 3749
mvp

Top

Let's not talk about "ifs" until you try the 2012.

Beginner
Posts: 7
Comments: 11

Top

Okay. thanks really for the help. Will get back here and post again! You and James F rock man!

Beginner
Posts: 7
Comments: 11

Top

Hi,

I just tried the 2012 Rescue Media version and it also said,

[QUOTE]Acronis True Image Home has not found any hard disk drive..
Event code: 0x000101F4 = 0x000A01FD
[/QUOTE]

What may I do now..? :(

Previously when I formatted the drive(XP partition) in preparation for the triple boot I installed ATI Home 2011 and booted to using the Rescue Media. It did detect the drives I have. I did not however use the Seagate portable yet because I was busy installing programs and formatting the Win 7 partition. Until I had finished it did read the drives but not the Seagate portable and then the "Acronis True Image Home has not found any hard disk drive".

How come during the first phase of my formatting ATI has detected the drives?

Thanks :)

Beginner
Posts: 7
Comments: 11

Top

Anyone...?

Beginner
Posts: 0
Comments: 2

Top

Hello Dear

please solve problem. during taking backup to Acronis 2011 ..showing Error  = (acronis  true image 2011 home  has not found any hard disk drive)

system specification 

Fujitsu

Model = M15W

window  = Microsoft Window XP Professional 

Version = 2002

Services pack 3 

Legend
Posts: 29
Comments: 10036
mvp

Top

Muhammad, welcome to these User Forums.

Sorry but too little information to help you to solve this problem.  

What type of backup are you trying to perform?  Is this a Disks & Partitions backup or a Files & Folders backup?
What type of disk drive do you have, how is the drive formatted?
Does the drive show correctly in Windows Explorer?
How are you trying to do the backup, from within Windows XP or using the Rescue Media?

In reply to by Steve Smith

Beginner
Posts: 0
Comments: 2

Top

Thanks  Steve 

now we are taking backup. and almost solve the problem and remove the Error

Thank you so much for help

 

Legend
Posts: 29
Comments: 10036
mvp

Top

Muhammad, thanks for the update/feedback, hope all continues to work correctly for you.