Acronus 10 not backing up

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John Taylor
Beginner
Posts: 1
Comments: 1

Trying to backup a server using Acronis 10 and have the two error logs (as per attached screenshots)
One has Error code 502 Module 1 & Error code 28 Module 7 and the other has Error code 2 Module 218, Error code 502 Module 1 and Error code 28 Module 7

Any pointers to allow us to back up the server?

Thanks

Attachment Size
error message.jpg 356.88 KB
error message2.jpg 374 KB
Thu, 10/08/2020 - 14:14
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Steve Smith
Legend
Posts: 109
Comments: 27790
mvp

John, welcome to these public User Forums.

Sorry but you need to raise this issue in the Acronis Backup & Recovery 10 Forum as this one is for the obsolete Acronis True Image product range.

Thu, 10/08/2020 - 21:19

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
John Taylor
Beginner
Posts: 1
Comments: 1

Thanks,

 have managed to solve the problem. Site needed to run chkdsk before backing up.

 

Fri, 10/09/2020 - 09:11