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After Windows-7 update ESU Acronis True Image 2014 stopped working...

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Forum Member
Posts: 1
Comments: 28

Hi,

After receiving the latest windows7 updates Acronis True Image 2014 backup is not starting anymore. Worked fine for years before latest update !

AppError on msvcr80.dll

The dll is NOT corrupt and loads fine in dependency walker.

dll is registered (regsvr32.exe).

D:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6229_none_d089f796442de10e\MSVCR80.dll is present.

mfc /scannow no errors

chkdsk /f no errors

Error log :

Log Name: Application Source: Application Error Date: Wed 11 08 21 16:39:55 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: msi-wind Description: Faulting application name: TrueImage.exe, version: 17.0.0.6673, time stamp: 0x52f0fb16 Faulting module name: MSVCR80.dll, version: 8.0.50727.6229, time stamp: 0x4ec352ab Exception code: 0x40000015 Fault offset: 0x000046b4 Faulting process id: 0xdc0 Faulting application start time: 0x01d78ebebb889a5c Faulting application path: D:\Program Files\Acronis\TrueImageHome\TrueImage.exe Faulting module path: D:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6229_none_d089f796442de10e\MSVCR80.dll Report Id: fe5848c7-fab1-11eb-97a0-002185e078e3 > 1000 2 100 0x80000000000000 828141 Application msi-wind TrueImage.exe 17.0.0.6673 52f0fb16 MSVCR80.dll 8.0.50727.6229 4ec352ab 40000015 000046b4 dc0 01d78ebebb889a5c D:\Program Files\Acronis\TrueImageHome\TrueImage.exe D:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6229_none_d089f796442de10e\MSVCR80.dll fe5848c7-fab1-11eb-97a0-002185e078e3

registry data:

6EBBD7F2CBE8C5940914647A274F3E11 >msvcr80.dll\Microsoft.VC80.CRT,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"

Why does windows7 suddenly rejects this dll ?

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Legend
Posts: 106
Comments: 26395

Frank, I can only suggest that you try doing a Repair Install of ATI 2014 on your Windows 7 system to see if this resolves the issue here!

See KB 60915: Acronis True Image: repairing program settings - for details of doing the repair.

Forum Member
Posts: 1
Comments: 28

Thanks your reply Steve...

A repair install didn't do anything for this kind of error !

Turned out to be a problem with Windows .NET ESU update for 32bit as I suspected.

The update prevents the microsoft c++ runtime dll's (see error) of executing correctly (crash!) allthough they are loaded.

Difficult to pin-down this one, but nothing to do with TIH.

Cheers