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This App Can't Run on this device

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Beginner
Posts: 2
Comments: 4

Hi all,

I have an old version (on CD), bought in 2008, and I tried to install on Windows10.

After the installation, when I launch it, I get the error:

This App Can't Run on this device

and I can't go ahead...

Is it due to the old version?

How can I solve?

thanks!

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Legend
Posts: 105
Comments: 24719

Sorry but only ATI 2015 and later versions have ever been supported for being installed on Windows 10.

KB 56196: Windows 10 support in Acronis products

Older versions of Acronis products
Support of Windows 10 will not be implemented into older versions of Acronis products (e.g. Acronis True Image 2014 or older, Acronis Backup & Recovery 11 or older, Acronis Snap Deploy 4 or older), as Acronis development team works on the current versions only. Stable functioning of older products on Windows 10 is not guaranteed.

Beginner
Posts: 2
Comments: 4

Hi Steve, thanks for this clarification

Can I update my version to an updated one? Has it a cost?

Do you think I can update my installation?

Legend
Posts: 105
Comments: 24719

Marco, see KB 65513: Acronis True Image 2021: Licensing and Upgrade FAQ which has lots of questions & answers that may help you.  There is a cost for upgrading to new versions.

The alternative would be if you are offered a free OEM version of Acronis along with the purchase of a new disk drive.

Beginner
Posts: 2
Comments: 4

thank you Steve!

really appreciate your help