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Authentication settings - local backup of network drive

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Beginner
Posts: 1
Comments: 2

I have used TI 2018 to back up double-redundant servers to a USB drive hanging off of a desktop. I did this in case we had flooding in the basement.

The battery on the RAID controller failed. We are going to move to a new box, as opposed to trying to resuscitate the old one. When I try to open the archive, TI asks me to give authentication information for the server path. When I do that it simply says "Connection failed" and won't go any further.

Is there some magic here? Am I not holding my mouth right? Or will it not authenticate unless the server is running? That, of course, would make this a pretty useless thing.

What credentials am I supposed to enter here?

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Legend
Posts: 80
Comments: 17146

Thomas, welcome to these public User Forums.

Where are you trying to access the backup image archive file from?

Ideally, you should try opening the file from the desktop where the USB drive holding the files is connected, then there should be no need for any connection credentials.  A password would only be needed if you selected to encrypt the backup archive on creation using the same.

Beginner
Posts: 1
Comments: 2

There was no encryption. When I tell it to show me the data for recovery, it shows me the two server folders that were backed up. When I click on one of them it asks for credentials, then shuts me down.

 

I'm attaching pictures

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Legend
Posts: 80
Comments: 17146

Thomas, the backup you are chosing is showing up under 'Others' which suggests it is not connected directly to this computer but on a different one.  Any credentials would need to match those needed by that other computer, i.e. perhaps be qualified by the computer name?

The other aspect of this topic is that your backup is showing a NAS path for the file contents which is not something I would expect to see normally, even for backups stored on a NAS. It is possible that NAS qualified credentials may be needed but that is a pure guess on my part.

Beginner
Posts: 1
Comments: 2

The backup resides on an external USB HDD. I have moved it to my laptop, as opposed to the desktop it was originally attached to. On that desktop it was originally shown as being native, but gave me the same exact issue. And then suddenly Acronis would not recognize it anymore. Not only did it stop recognizing that backup, but also the backup of the desktop that was also on the external.

I have entered both my NAS qualified credentials and those of our network administrator. Both get the same result. My concern is that Acronis is looking to the server to try to authenticate, and the server is, for all intents and purposes, dead.