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Black screen after reboot in cloning process

Beginner
Posts: 1
Comments: 0

I'm running XP pro on a Lenovo X61s and trying to clone my drive using True Image Home 2009 (box version). Everything works fine in running the program and setting up the clone options. But then when the machine reboots to start the cloning process all I get is a black screen. Searching the knowledge base this (see below) seems to be a similar problem since I have that graphics controller. However, I can't determine if I have 8MB memory reserved in the BIOS; the machine specs say 4MB cache memory. The solution presented isn't realistic. I have the latest BIOS update installed. The advice to contact the manufacturer is useless.

1839: Acronis Bootable Media Boots into Black Screen on GME965/GLE960 Integrated Graphics Controller

Symptoms

  1. Using Acronis Bootable Media you boot a machine with Intel Corporation Mobile GME965/GLE960 Integrated Graphics Controller and 8 MB of memory reserved for it in BIOS;
  2. The machine boots into a black screen.

Cause

Issue with the machine's BIOS.

Solution

Please contact your vendor and update the machine's BIOS.

 

Frequent Poster
Posts: 4
Comments: 942

Hello transakt,

Thank you for using Acronis Products

I would recommend you download ISO image from your account under Registered Products and create Acronis bootable disc using third-party software. ISO image is based on different loader which has more embedded drivers, it will certainly solve the issue you experience with clone. If not please let us know.

Beginner
Posts: 0
Comments: 2

I'm also running XP PRO with SP3 installed on a Lenovo T61 and I'm trying to clone my drive using Acronis True Image Home® Version 9.0 (build 3.694). Everything works fine in running the program and setting up the clone options. When the machine reboots to start the cloning process all I get is a black screen and this will not disappear "forever" (after 1 hour I've stopped the system by powering it OFF/ON and reboot). I have the latest BIOS update installed, so contacting the manufacturer is useless. I'm looking forward getting a solution soon. Kind Regards.

Beginner
Posts: 0
Comments: 2

Hello Dmitri,

your proposal to download the ISO image under Registered Products and creating an Acronis bootable disc did not fix the problem.

So I've ordered for 19,95€ an upgrade to the newer version Acronis True Image Home 2009, and what a surpise, after the installation everything went well.

In my personal opinion, Acronis did not spend any effort to fix the problem in earlier versions. Business strategy?

Kind Regards.

 

bin
Frequent Poster
Posts: 16
Comments: 513

Do you honestly expect a response to that? You got the fix so what is the big deal - just have to make a point eh? pathetic

Beginner
Posts: 1
Comments: 12

bin wrote:

Do you honestly expect a response to that? You got the fix so what is the big deal - just have to make a point eh? pathetic

You have to be kidding right? The big deal is support for this product sucks, he had to shell out more dollars to fix the problem, and he had to solve the problem himself. This company is what's pathetic.

bin
Frequent Poster
Posts: 16
Comments: 513

So you think it is Acronis business strategy to provide no support and be pathetic?

I'm not saying they are perfect by any means but we can all feel hard done by from time to time. I have an outstanding problem with TI2009 that has not been sorted yet either but I won't slag Acronis off just because of it. I used to be a software developer so I know the pitfalls and problems that can arise, thank goodness I didn't have Windows to deal with as an Op system, bag of sh*t that it is.

TI 11 and disk director have got my system out of many a pickle and those times make the software invaluable to me and many thousand others. I'm entitled to say what I like having seen all sides of the equation.

Beginner
Posts: 1
Comments: 12

I think they are typical of many companies trying to keep the profit margin as high as possible and push consumer based end users around because they can. I have encountered similar poor support from Symantec and don't use their products any more. Since dollars are so tight and time is valuable I have little patience when I pay good money for a product, it doesn't work, and it takes days or longer to get an answer. I don't care to waste my time with garbage software. No one would put up with that in any other market except computer software.

If your car fails the day after you purchase it would you accept waiting days before they even had the courtesy to call you back?

And boohoo about the complexities of programming and supporting what you sell. I don't care to hear it.

Legend
Posts: 172
Comments: 11125

transakt, Your best chance of success is to perform your procedures when booted from the TI Rescue CD. Also suggest that you place the target in its intended boot position. If you are doing a Partition Restore with Resize, you can put the source original away for safe keeping and restore using your backup archive. If you decide to perform a clone (not recommended), then place the source original in an alternate but accessible location. Your first bootup after restoring or cloning should be with only the new drive attached.

Here are 3 links which I think you will find helpful.

http://www.wilderssecurity.com/showthread.php?t=241158

http://www.wilderssecurity.com/showthread.php?p=1462347

Clone or Restore using Resize comparison
http://www.wilderssecurity.com/showp...61&postcount=9

bin
Frequent Poster
Posts: 16
Comments: 513

Joe Moore wrote:

I think they are typical of many companies trying to keep the profit margin as high as possible and push consumer based end users around because they can. I have encountered similar poor support from Symantec and don't use their products any more. Since dollars are so tight and time is valuable I have little patience when I pay good money for a product, it doesn't work, and it takes days or longer to get an answer. I don't care to waste my time with garbage software. No one would put up with that in any other market except computer software.

If your car fails the day after you purchase it would you accept waiting days before they even had the courtesy to call you back?

And boohoo about the complexities of programming and supporting what you sell. I don't care to hear it.

Comparing is computer software and cars is silly. The ways you can use a car are pretty straight forward whereas each persons computer can be entirely different. Yes, i agree that the support should be better but you aren't paying thousands of pounds for TI for goodness sake. Anyone with an inkling of intelligence knows that PC's can be a pain and most of the time I know for certain it is usually the user who has f*****d something up.

You can choose to hear what you like, I wasn't making any excuses.

Beginner
Posts: 1
Comments: 12

Yeah, I probably f****d something up as you said. It couldn't be the software and I probably don't deserve support. Typical IT jerk. Please don't try to help me any more. If I want support I'll try to get it from the company I bought it from.

bin
Frequent Poster
Posts: 16
Comments: 513

you got it

Beginner
Posts: 1
Comments: 12

thank you

Beginner
Posts: 0
Comments: 1

bin wrote:

you got it

Well, it seems you are wrong, cos its 2018 and i have the same problem 

Forum Moderator
Posts: 105
Comments: 3872

gsenov@gmail.com wrote:

Well, it seems you are wrong, cos its 2018 and i have the same problem 

Hi! I'd suggest starting a new discussion in Acronis True Image 2018 forum.  Please provide more details on your actions when cloning a drive and we'll be happy to help! As the first step, I'd take a read of the following tutorial written by one of our experienced users https://forum.acronis.com/forum/acronis-true-image-2017-forum/important-cloning-how-not-do

Thank you