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Boot issues after Restore Acronis Backup

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My hard drive has just failed but I have a full back up using Acronis True Image 2011.

I install Windows Vista operating system and then successfully restore the backups through Acronis - it needs to reboot to do this. Then I cannot reboot the computer using Windows Vista at all! It defaults to the Windows Error Recovery page where I can select either:
Launch Start Up repair or
Start Windows Normally.

If I choose Launch Start up Repair it just flicks back to the same screen and counts down another 30 seconds. If I choose Start Windows normally it shows the Microsoft progress bar briefly, then a blue screen then a black screen and then reboots from scratch - giving the Windows Error Recovery page again.

I found something in another forum regarding windows xp where the user had to replace the Master Boot Record (BOOT.INI) after restoring the Acronis image. Unfortunately I can't get to the command prompt in order to be able to try this.

Can somebody please help. I have tried to restore 3 times and have had to wipe the hard drive and start again (each attempt takes 30-40 hours). I am not happy with this software at the moment and I need somebody to restore my faith please.

Thank you
theWigans

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Tried restoring the MBR for the drive after you restore your back up?

Beginner
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Hi there, thanks for responding - how do I restore the MBR for the drive without being able to boot? I can't get to the command prompt. I have limited knowledge of this - are you able to give me directions please?

Forum Hero
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Treena,

Have you made a TIH Rescue CD and do you have a Vista install DVD available?

When you restored the image did you select complete disk or just the 'C' partition?

Beginner
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Hi Colin
Yes I have the Vista install DVD. A TIH Rescue CD though - am not sure what this is. I have the Acronis bootable cd?

It doesn't allow me to select the entire disk. I just receive the choice of C OR the MBR + Track 0. I can't select both of these.

At the moment I am trying to restore onto the disk with the bootable acronis software but I did not load the operating system first. Perhaps this will work?

Cheers

Forum Hero
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Treena,

You don't need to load the OS on first as this is the whole idea in making complete disk images.

The Rescue CD is basically the same as your Acronis Bootable CD, except it should be more up to date and only has the rescue environment on it.

When you say it won't let you select the whole disk is this when booting TIH from the CD or when you made the image from TIH in Windows?

It looks as though when you made the image you might not have made a partition image rather than a complete disk image.

What you can try, is after the TIH image has been restored and if you are still having a problem, is use the Vista install DVD to repair the Vista install - this will be an option that you will see when running the Vista DVD. You may need to run the repair option a few times as Microsoft in their wisdom decided to make their repair utility only perform one repair action at a time.

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Hi Colin

I will definitely note what sort of backup I take next time - you are recommending a complete disk image (which I thought I had done but seemingly not). I didn't think taking a back up itself was fraught with danger.

OK I will definitely make a rescue CD for next time - assume can do this from Acronis or is this a Windows thing?

It won't let me select the whole disk when I am restoring the backup not when I made the image from TIH in Windows?

After wiping the disk and then running the Acronis bootable CD (which looks like it installed windows), there were still boot up issues. I ran the fix (from the vista installation dvd) once - but didn't know that I had to run it multiple times so now I have installed a new windows operating system which means it shelved my restored data into a windows.old folder.

This is obviously poxy because I will need to drag and drop all folders to where they should exist, reinstall all programmes, etc.

I should have persevered and run the windows fix a number of times but not sure it would have worked? I had no idea I would have to keep rebooting and re-running the repair windows install. Thanks for letting me know. I should have checked the forum before re-installing windows.

Colin, in your opinion, should I start from scratch and try to restore the backup again from the Acronis bootable cd (i.e. no pre-existing OS on the hard drive). It will be easier than identifying all the files I have to hook up out of the windows.old folder and all the programmes etc I have to reload - grief! Is this experience normal in trying to re-install a full backup using Acronis?

Regards
Treena

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I think the first thing to do is from the start button in Windows, right click on Computer and select Manage, the computer management form will open up. In the left hand panel find Storage and Disk Management. Click on Disk Management and see if Disk 0 has two partitions - System Reserved and C:\ .

If it has both, the next time you make a disk image make sure these two partitions are shown. If it doesn't then post that here - not all Vista/W7 installs will have these two partitions but most will.

Download and install the latest version of True Image from your account.

Make a Rescue CD from the installed TIH.

Open TIH in Windows click on disk recovery (make sure the drive you have your image on is attached and running), click on Switch to partition mode in the top right hand corner - see if your image shows two partitions like in Disk manager or just one.

If it shows two, close TIH, insert the rescue CD reboot, just tick the C:\ partition and restore all should be back to normal.

If your image only shows one partition and /or disk manager only shows one partition post back here.

Beginner
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Hi Colin
Thank you for persevering with me. Ok, here is what the Computer/Manage step revealed:

Disk 0 seems to have 3 partitions:

D: 47 MB FAT (system, active, primary partition)
OS C: 683.59 GB NTFS (Boot, Page File, Crash Dump, Logical Drive)
Unallocated 15GB

I have now downloaded the latest version of TIH from my account and made a rescue CD.

I followed your instructions with my external drive (with recovery disk image) plugged in. I could not select 'Switch to Partition Mode' but when I arrived at the Backup Date Selection window it just showed partition C NTFS. When I then went NEXT Restore disks or partition selected then NEXT Partition or Disk to Restore, it only showed:

Disk 1 (as a heading)
OS C:
MBR and Track 0

It will not allow me to select both at the same time for recovery. I don't see partition D as I do under the Computer/Manage area so it seems as you say, that I have only backed up one partition?

I guess here endeth my post and I eagerly await your next instalment. I feel as though I am getting somewhere so thank you thus far.

Cheers
Treena

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Your Vista partitions look a little odd, mainly the partition with the 'D' label.

Normally that partition has no label and is 100MB in size and is formatted as NTFS. Is your PC a Dell or similar?

When you start TIH in Windows or in Linux (the CD environment) and you wish to make a complete disk image (partition mode) below is what you should see.

If you are in disk mode you should see one disk and two or three partitions listed under the disk name - mine looks different because I am running TIH in a virtual machine.

Could you post some screen snips using the Vista snipping tool.

Here is a one partition (that is no system reserved partition) Vista install.

Is this what yours look like?

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Beginner
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Hi Colin Loving the screen shots - should have done those for you myself.

Ok, yes computer is a Dell.

When I start TIH in Windows and I wish to make a complete disk image (not sure how to switch to partition mode) below is what I see. (note: When I select backup it automatically runs the wizard so I select Backup type: My Computer / Disks and Partitions / Partitions selection:

(sorry see attachment 1 - not sure how to incorporate it amongst the txt as you have done - sorry).

So basically what I am seeing is your last screen shot (although it all looks different because as you say you are running it on a virtual machine? Refer attachments 2 to 6.

Should I restore on a sector by sector basis (not sure what this entails but assume because I haven't backed up this D sector, that that is what might be necessary?

I hope these attachments have worked.

Cheers
Treena

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Forum Hero
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Treena,

I just need to check, are these screen snips from within Windows or from the boot CD?

Beginner
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Colin,

The screen shots were running acronis within Windows.

Was that not what I was supposed to do?

Treena

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Treena,

The reason I asked, is because your screen shots don't look like ones from TIH 2011, but perhaps from TIH 2010 or earlier. The GUI for 2011 should look like the ones I posted unless they were from the rescue CD which uses the older style GUI.

Would you double check the version and build of TI you are using, as this might point to where or why your problem has occurred?

Beginner
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Hi Colin

The edition is: Acronis True Image Home version 11.0 (build 8,101). I purchased it in 2008. But the build number is the one that I downloaded just recently from my account on the acronis website.

Yes I thought it looked very different from yours....

Hope that helps.
Cheers
Treena

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http://forum.acronis.com/forum/16728
http://www.goodells.net/dellutility/
(quote : ...an ordinary FAT16 partition, but the partition-type indicator in the partition table has been changed to 'DE')
Dell loves to make incompatible things - so while 2011 errors out during recovery, 11 doesn't allow to select 'invalid' dell partition for restore at all.

Beginner
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Hi dev - anon. Thank you for the link to another area of the forum. I just need to make sense of the following as it seems to be my problem i.e. DELL - anyone able to provide more detail around this? It was posted by Michael Salem.

""Everything that follows involves restoring from a bootable CD, not Windows. Version 2011 will not restore one or both of the hidden Dell partitions (one FAT16, one FAT32) either from a backup it made itself or from an old, good backup. The old backup restores perfectly with the program that made it (v11). I was able to work round this using bootable CDs for program v11 and program v2011, an out-of-date v11 backup, and an up-to-date v2011 backup. Booted v11, restored MBR and both FAT partitions from an old backup (they don't change). V11 wouldn't restore the main NTFS partition from the backup made with the newer v2011, so restored that one partition with the v2011 CD. It took me hours to work this out, including time spent waiting - it started out with a "recover operation failed" nightmare. Can't bill for all that.

In my opinion this is a very serious error in TIH2011; attempting to restore a Dell backup wipes the partition table (as is required before restoring), then abends, leaving an unbootable disc. It makes matters worse than having no backup at all.""

I am using TIH 2011 so should I start with a blank hard drive, use my Acronis TIH boot disk, firstly restore the MBR and track 0, then reboot and restore the OS (C:) NTFS? Would that leave me with a bootable drive do you think? I am not having problems with restoring the backup - it says it's successful, it's just that I can't boot my computer - it has been 2 weeks since my hard drive failed and it's getting beyond a joke. I will need to write into Choice and let them know they made a mistake in recommending this software (for at least Dell users anyway).

The second link explains the partition issue - do I need to remove the d partition and then it should boot ok? It's a little confusing for a home user.

Cheers
Treena

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I don't have a Dell machine to play with (they are a right pain with third party software ..sighs...), but I am wondering if the label for the D partition was removed and the C:\ partition was made active, if your problem would then be solved.

Both of these actions can be done from Windows Disk Manager. I would make sure your original disk image is in a safe place, because it is possible for Windows to become unbootable. I'm now wondering if the repair action via the Vista DVD might have been the culprit in assigning a drive label to the FAT16 partition, which clearly shouldn't have one nor should it be showing as active.

Unfortunately you can't use Acronis Disk Director trial to sort your problem out as it won't action any disk changes over 100MB in trial mode.

To remove the drive label, just open up Windows Disk Management (right click My Computer or Computer off the start button, select Manage, select Disk Management from the list in the left hand panel), right click on 'D:\' select Change Drive Letters and Paths, select NONE, go back to partition C:\ right click on it and select make active.

My only worry now is whether the Windows BCD is set up for loading the OS from D:\ or C:\. Of course this doesn't solve the restoring an Acronis image problem.

Beginner
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Hi Colin
Thanks for response.

I've followed your instructions but unfortunately I cannot select NONE under the Change Drive Letter and Paths for D:

The error message when I try to delete or change the drive letter D was: "Windows cannot modify the drive letter of your volume. This may happen if your volume is a system or boot volume, or has page files."

I cannot see where or how I can make C: active either. Sorry if I'm being obtuse.

I am happy to try and delete the D Volume but because it's active, I get an error message saying "Windows cannot delete the active system partition on this disk"

Using the Vista installation disk, I deleted the D volume. However I could no longer boot the system (not surprising), so I deleted all partitions on Drive 1, ran the acronis boot cd and changed the way I restored i.e. I first selected to restore the OS (C:) (I chose to restore it as the ACTIVE partition) and then selected another partition to restore which is the MBR and Track 0. I will let you know how it goes. Perhaps I should have done them the other way around but in order to restore OS C it deletes the partitions.

This is going to take a while to run but I feel better that I am actually doing something - whether it's constructive or not is another question.....

Let me know what you think and if it's a waste of time, advise me to try something else and I'll cancel out of it.

Thanks for hanging in there Colin.
Treena

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I feel better that I am actually doing something - whether it's constructive or not is another question..

If you are in a situation where you have nothing to lose and looking for something else to try, here is one possibility. I do not have Dell and have not used Vista so cannot guarantee a successful outcome.

1. Boot from the Rescue CD and use the Add disk option and delete the partitions from the old disk. This will remove everything from the disk. Disk will become unallocated.

2. Boot from the Vista Install disk and use it to create one large partitons. A partition created by Vista will have the correct starting sectors. After partitions created, then shutdown.

3. Boot into the Rescue CD and restore only the C partiton--Active and primary. Expand the size so the restore consumes the entire partition. Do not restore anything but the C partition. TI will assign its own MBR. Shutdown.

4. Boot into the Vista Install disk and perform a repair function. Repeat the repair function multiple times. The repair function only corrects one fix and when multiple fixes needed, multiple repair passes are needed.

Looking at index item 3-B inside my signature index below may be of some assistance to give you a general feel as to what to expect. This example is using version 11.

5. Hopefully, this will eventually boot and you will have only the one partition and Dell partitons will be gone.

6. If this works,then do a new full backup.

Beginner
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Hello GroverH
I am definitely going to give this a go. I referred to your index and was blown away - a little overawed actually. Not sure I understand it all but I will follow your instructions step by step and report back soonest.

Wish me luck (why doesn't anyone have Dell? I think I now know the answer to that one...)

Cheers
Treena

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OK GroverH

1. Done
2. Boot from the Vista Install disk and use it to create one large partitons. A partition created by Vista will have the correct starting sectors. After partitions created, then shutdown. - I don't seem to be able to do this. It allows me to choose the parition to install to but it doesn't allow me to set the size or that there is only one partition or anything. I have no ability to do anything here.

Actually I just rebooted again and this time it let me click on format Disk 0 Partition 1. It reads type Primary (not sure if it read that before. maybe that will work?

Any ideas?

Cheers
Treena

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Contunue with step 3. So far, so good.....

or if you are stuck, tell us where and maybe a volunteer with Vista will respond.

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I started Step 3 last night - still running now - seems to be ok.

I'll give another update as soon as it's complete - hopefully later tonight but may be on the morrow.

Cheers
Treena

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Hi Grover and Colin
No luck unfortunately.

Message as follows:

E000101F4 Failed to write data on the disk.

Failed to write to the sector 674,369,847 of the hard disk 1

Choices are: Retry, Ignore, Ignore All, Cancel

What do you think? By the way - Happy Australia Day!
Treena

Beginner
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Uh Oh I have another problem. I can't find Disk 1 now - either on the Vista install disk or using the Acronis boot disk. What does this mean?

Legend
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Maybe the disk has been under water too long.:)

Go into the bios and make sure the bios is selecting the proper disk to boot from but it does not sound good. Do you have any other spare disks you can try?

Beginner
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Hi Grover
I am in the setup and the SATA-O disk has no drive ID and Capacity is unknown.

I think I may have cooked it (poor thing it was only a week old).

There is another drive - 250Gb but I don't want to cook it as well. I think it's time to wave the white flag and take it to a professional and see if they can 'find' the hard drive and get it all up and running.

I do appreciate all the ideas from the forum, I just think I've cocked up by 1. only taking a disk partition back up (seemingly) and 2. having a Dell.

Thanks again
Treena

Legend
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One more time, boot from the Rescue CD and go thru the simulation of performing a disk restore and see if the disk might become visible.

Beginner
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when I boot I get the Dell splash screen and then a black screen with:

Error autosensing secondary master hard disk drive.
Strike the F1 key to continue, R2 to run the setup utility
Press F5 to run onboard diagnostics

Ok so then I go F1 to boot off the Acronis rescue disk - no the Disk doesn't come up in the target partition screen of Acronis so it has literally disappeared. It was worth a try...

Forum Hero
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There is something very very very odd here, very very odd! :)

Treena, if you can get into the PC's BIOS do the disks show up?

Beginner
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Hi Colin
That was my comment earlier this morning. The BIOS / setup screen, when I select SATA-0 says drive ID is " " (blank) for this drive and the Capacity is "unknown", whereas this is my 750g new drive. It shows Sata-1 as being my 250g drive so no problems with that one.

I wonder what happened when i was in vista set up disk and pressed 'format' on the Disk 0 (under the advanced options). I think I might have killed it then. Although, after doing that, I then booted from Acronis rescue and commenced to restore and I was able to choose that disk. This issue has come about since Acronis after 36 hours came up with an error that it couldn't write to that disk and since then, the disk has been MIA.

Beginner
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I found some information where a sata drive goes missing - reset the BIOS by clearing the NVRAM using the procedure outlined below. It seems the clearing process will default all the BIOS options back to their factory settings and cause the system to redetect all the installed hardware. Apparently, this can be useful in resolving boot up problems.

* Reboot system and enter the BIOS Setup by pressing F2.
* Turn on Caps Lock, Scroll Lock and Num Lock.
* Press ALT + E then ALT + F (should hear beep) then ALT + B

This didn't help.

Legend
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If your drive is not working, it should be under warranty and either your vendor or the manufacturer should replace it.

Make sure your ribbon connections for the drive are tight. If you have an extra sata ribbon cable, try using a diferent cable. Creating a partition and formatting is a normal function and should not have caused you difficulty unless it just failed. If a drive is going to fail, often time is when it is new.

Beginner
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Thanks for the idea Grover. I'm on the phone to Dell now to see if they'll replace it a second time - yes they're going to send the engineer out.

Hopefully it'll all happen tomorrow and I'll pick the engineer's brain about how to restore my partition backup - even if I have to slip him a couple of bucks.

I'll keep in touch!
Gratefully yours
Treena

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Engineer coming out Monday (sigh)

Beginner
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Hello everyone
Well I finally got a new hard drive. Engineer advised me that maybe it's a good idea to reinstall necessary programmes and thus clean up my hard drive anyway - rather than trying to push through with the back up. I will however try to restore files/folders without messing up my build at the moment.

I will place a final post when it's all finished. Thank you for all of your advice and ideas on this. I have learnt that there are successful and unsuccessful ways of taking backups.

Cheers
Treena

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Did the engineer give any indication as to what was wrong, or just swapped the drive?

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Hi Colin
He just swapped the drive and said it was a good chance to clean up my hard drive. Not a lot of help really....

The restore of files and folders worked fabulously so that at least was something! I will perform a backup presently of the ENTIRE DISK he he.

Thanks again for assistance on this.
Cheers
Treena

Beginner
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Here is the Error message Windows give me:
OS Windows 7 Pro x64
Backup Made 11-22-15
Backup Type Entire Harddisk - All Partitions
Sector by Sector = No
Target Save Folders = Intact
*******************Message Begin*****************
Windows Failed to Start: A Recent Hardware or Software Change maybe the cause.

The File: \EFI\Microsoft\Boot\BCD
Status: 0xc000000f

An Error Occured when Attempting to Read The Boot Configuration Data
******************Message End****************

I have mega amounts of data in that particular backup that I would like to get back
I know you probably hear this from alot of ppl.
Anything you can do to assist would be greatly appreciated..
Thank you

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