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Bootable Acronis CD does not recognize WD drive

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Beginner
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I have a copy of the ATI "WD Edition" software which I downloaded following my purchase of a new Western Digital drive. This version of Acronis only works if a WD drive is installed in the system.

I was able to install the software and create a boot CD. The Acronis software works just fine under Windows XP, and I was able to clone my primary drive to the new WD drive. However, the boot CD I created with Acronis does not recognize that I have a WD drive installed. It just gives a message that it cannot find a WD drive, and my only option is to cancel.

The WD drive is a brand new WD Caviar SE16 PATA drive (320GB).

Can anybody please tell me why Acronis sees the WD drive when in Windows but not when booted from the CD? I really prefer to create images while booted from CD instead of from within Windows (at least when I am imaging my Win partition).

Thanks for any help you can give.

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Most likely, the Full Mode (Linux-based) version doesn't include the drivers needed for your computer.

If the WD version of TI supports it, have you tried the quiet acpi=off noapic option detailed in Section II of the Read Before You Post thread?

Beginner
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Oops, I forgot to mention that I did try that. Same thing happens - the software does not recognize that a WD drive is attached to the system.

Does anyone have any other suggestions? I really need to get this working.

TIA!

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I'm not sure who provides support for the WD version, Acronis or WD.

Does the WD version have a Safe Mode (SafeMedia) version? If so, have you tried it?

Does the regular Acronis trial version work from the CD?

For just doing a backup or restore from the CD, does it make a difference if you set the controller to an "IDE Compatible"-type mode? You would want to make sure you change the setting backup to what Windows has been using before booting into Windows.

Beginner
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MudCrab wrote:

I'm not sure who provides support for the WD version, Acronis or WD.

Nor I, and I fear that the answer is 'neither of them'. So I thought I'd try this forum.

MudCrab wrote:

Does the WD version have a Safe Mode (SafeMedia) version? If so, have you tried it?

No, when the first menu loads I have the options for Windows or Acronis, no safe mode

MudCrab wrote:

Does the regular Acronis trial version work from the CD?

I assume that it would, since everything seems to be working fine except for the fact that it doesn't detect a WD drive - a requirement that the commercial version doesn't have of course - but I haven't tried it as I would rather not clutter up my system (before I'm able to image it) by uninstalling this, installing that, uninstalling that when the trial's up, and then reinstalling this. I expect that it would work just fine, as indeed this version does when run under Windows.

MudCrab wrote:

For just doing a backup or restore from the CD, does it make a difference if you set the controller to an "IDE Compatible"-type mode?

It is an IDE (PATA) controller. No compatibility needed or present.

Thanks for all of your suggestions so far. I hope you have a few more. :-)

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I sent you a PM.

Beginner
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I am trying to use the WD edition to clone a 200 gb drive on IDE to a 750GB SATA drive under W7 Enterprise. The source drive has 3 partitions. I'm adjusting how they copy to the new drive. I get through all the settings, I allow the required reboot, it starts cloning, and only gets up to 14% after half an hour on just the first, 12gb only partition (FAT32). Ignoring how obscenely slow this is, that it stops progressing when it hits 14% is a real problem. 3 hours from now it will likley still show 14%. There is nothing to indicate that it is actually doing anything at all.

Does anyone know if the WD software actually works? If so, any idea of what is going on here?

Thanks,

Ron

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Can't help the previous poster much other than to say that yes, Acronis WD Edition does, generally speaking, work as described but by no means entirely or without problems ! I've certainly been able to clone drives and make/restore system backups without too many issues and I've not experienced it apparently hanging or taking a dog's age to do it either. The only suggestion I have is to make absolutely sure there are no errors on your drive before trying to clone it - run chkdsk/scandisk or whatever it's called in your particular OS to scan the source drive for possible errors and then fix any that it finds before trying to clone it. There might well be some compatibility or other issues trying to use this old version of Acronis under W7 tho so maybe try the latest trial version or something to see if the same thing happens.

However, my reason for signing up and posting here was to say that I too have the same problem with bootable media not correctly detecting WD drives as well. I've had a support ticket with WD open for several weeks now but despite various correspondence and the problem apparently being escalated within WD, I am still no closer to finding a resolution. My situation is pretty much identical to that described in the first post in this thread. Acronis installs and runs reasonably well under under WinXP but bootable media hangs because it apparently can't 'see' the WD drives that are attached. The same thing happens on more than 1 PC as well so unlikely to be an issue with specific hardware.

All WD drives are detected and reported correctly by the BIOS and booting other Unix-like OSs or 'live' CDs or similar is never a problem. It looks like this version of Acronis has a bit of a problem with SATA/RAID connected WD drives in any case but the bootable media can't even manage to find standard IDE drives connected to a standard IDE controller. Basically, I can install and use Acronis on a given PC without any particularly significant issues at all but any bootable media subsequently produced refuses to work on the same PC because the necessary WD drives then cannot be found !

Would appreciate any comments, advice or possible solutions as WD don't seem to be getting very far in dealing with it.

--
Mike

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I have the exact same problem - WD edition boot disk won't recognize my WD drive (it's a PATA WD Caviar Blue 160GB). But, I believe there could be a workaround to this:
Download Acronis TI 2010, install it and make the boot CD from this program. Use this boot disk to perform your recovery operations.
I'll be honest and say I haven't tried this (using 2010 boot disk with Acronis WD edition) but I can't see why it wouldn't work. I believe it should because TI 2010 had no problems making a backup and restoring it on my WD drive.
Hopefully it will do the trick as neither WD or Acronis seem inclined to fix this problem.

Beginner
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I am trying to clone a new hd to replace the old one in my laptop. The new drive is a
WD 1200BEVE 120 GB drive. When I attempt to run the purchased Acronis s/w from a rebootable disk I get an error message that the program cannot find a hdd. I have tried the disk that the s/w came on, one made using the s/w in windows, and one made from the iso image on the website. All give me the same error. Do you have any suggestions on how I can get the drive to be recognized so I can get my information moved to the new drive?

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Lee,

What are the partitions on your current disk? (run the disk management console to verify)
Is there any partition that is marked as dynamic?

Beginner
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there are three partitions on the current disk. all are of type basic and non are dynamic.
the first is 63mb eisa configuration, with no file system cited
the second is 3.51gb FAT32 file shstem
the third is the C: partition ntfs file system.

my system is a Dell Inspiron 6000 with a 60 GB hard drive and am trying to replace it with the 120GB
Western Digital drive.

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Did you try with the 2011 version?

ATI has had issues with dell systems. If you have an XP installation DVD, you can create a BartPE-based recovery CD instead of the Linux based that ATI creates by default. If you don't, you can purchase the Plus Pack and create a WinPE-based recovery CD. Both CD contains Windows pre-boot environment that have Windows drivers. They tend to work with more hardward, but not necessarily faster.

Beginner
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Pat - I am running the 2011 version. Today I called WDC and got a bootable diagnostic program from them and ran it. It couldn't find the HDD either. So now I am wondering if I have a bad HD. Going to talk to them and see what they suggest next. Appreciate your comments.

Lee

Forum Hero
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I would check the way you installed the hard drive. There is not much you can do in a laptop. So if the installation looks right, check your BIOS settings to make sure any IDE/SATA setting matches your drive specs.
If non of this fixes it, you probably have a bad HD. Just to make sure of course, put your old drive back in and make sure it is detected...

Beginner
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I had the same problem today!. Acronis True Image 2010 with plus pack. The bootable cd/dvd does NOT recognize a western digital drive. This has NOTHING to do with hardware configuration. It is simply the fault of ACRONIS. Acronis recognizes WD drives when its running within windows but not with the bootable cd/dvd. I finally figured out a work-a-round if you want to call it that. I had to put the old drive back in the pc and boot into windows. Then I had to use TWO separate external enclosures. One with the back up on it and one with the new drive I wanted. I had to recover from one external drive to the other. Than of course put the WD drive that I recovered to back in the system.

What a pain in the ASS!. Acronis you have really let me down!. You're welcome for the work-a-round as I'm sure you couldn't figure that out by yourself, just telling customers to start to doing useless pointless crap that only wastes time. I doubt this is fixed in the 2011 version but I may download the trial just to see if it is. Not sure if I can download the trial and get a recovery disc to use for 2011 version. If not, well than you lost me as a customer!.

Beginner
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Yeah, ATI will not recognize my WD hard drive too. I mean the bootable disk. It worked fine to make the backup tib file and I was a happy camper. Then, when I really needed it, it either doesn't recognize the drive or says it is dynamic....what the.....this is not a dynamic drive, had my tech buddy check it. It seems that when the old drive that goes bad is replaced with the new drive with the backup image, it does not want to work correctly. I believe it has something to do with the computer is looking for an OS, which is in the tib file that needs to be restores. Could someone please address this issue and assist us with this scenario, even though this thread is a bit old, thanks, DR

Beginner
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Well, I got another techie to help me, and other versions of ATI will accomplish this recognition of a WD hard drive. I know for a fact that mine is not dynamic one, so that is what doesn't make sense. Anyway, looks like you have to have 2 hard drives or sources of storage to do any restoration besides, DR

Beginner
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Acronis WD Edition actually does clone hard drives, in fact I'm here using one I just did mere moments ago. It worked, but I got confused like many people.

Quite simply, this software WILL NOT RECOGNIZE NON-FORMATTED HARD DRIVES! Western Digital included, even though this software is supposedly written for them.

I launched the program, it saw my drives, and everything seemed fine until I erased the destination drive. Suddenly I got those 'non-Western Digital' warnings. Did a quick online search to see it's a common problem.

So I thought, "Hey, it saw it, then it disappeared, even in Windows. Hmmm, could it be formatting?"

Sure enough, disconnected the SATA cable from the primary drive, leaving only the blank destination drive connected, re-booted with a Windows 7 DVD and formatted it before backing out of a full install. Re-connected the master drive and launched Acronis again after bootup, and there it was!

Acronis WD clone program is a primitive sledgehammer, but it works!

I never felt safe and secure throughout this ordeal, and I'm very happy it worked, especially when the new drive fully booted without issue. During the process Windows 7 kept hitting me with (somewhat hidden) authorization warnings, and somehow my PC finally re-booted to do the task. It started with a countdown of around 15 minutes, and each minute turned out to be 5 or 10. As time went on I began to think this will crash or something, but it worked.

So there you go, Acronis WD works as long as it can see a Western Digital Drive, one that is formatted.

Beginner
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newer versions of the My Book are formatted in exFAT - which Linux and the Acronis version of WinPE doesn't recognize.  I formatted my My Book to NTFS and it works just fine now.