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C++ Runtime Error when backing up user files

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Beginner
Posts: 1
Comments: 4

Hello, I've been receiving the following runtime error when trying to back up user files. (mostly happens in the "My Music" directory):
=========================
Microsoft Visual C++ Runtime Library

Runtime Error!

Program: ..mon files\Acronis\TrueImageHome\TrueImaggeHomeService.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
=========================
I've searched around for a fix and have tried a few things to no avail. I tried installing MS Runtime C++ 2008 but that didn't help.

I am using Acronis True Image Home version 11.0 (build 8, 101)

Any help would be greatly appreciated. Thanks!

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Forum Hero
Posts: 87
Comments: 9259

Hi Luke,

What OS are you using?

Beginner
Posts: 1
Comments: 4

It's Windows XP media center 2005 sp3

Forum Hero
Posts: 87
Comments: 9259

Hmmm... Troubleshooting this kind of issue is convoluted.

Typically, the first step is to uninstall/cleanup the software, uninstall the runtime, then reinstall the software.

If this doesn't work, you are looking for conflicts: you disable services and startup items in msconfig and reenable them selectively until you find a potential software conflict...

If the problem started recently, that might give you a clue: recently installed updates, software, etc. Using a prior backup restore might get rid of it.

Beginner
Posts: 1
Comments: 4

Hi Pat, thanks for your help so far. I ran a few tests.

1)First I uninstalled every C++ entry I found in the Add/Remove programs section of windows. Then I uninstalled Acronis completely. Ran a disk cleaner and registry scanner and rebooted so there were no traces of the program. Reinstalled Acronis and tried a backup, same results.

2)Using MSCONFIG I disabled all start up items and rebooted. Ran Acronis and started a backup. I received the same error message but in addition to this one I received a second error message:
===================
Error on Backup Operation

E004000A: Failed to backup file or folder 'I:\Jenny\Jenny's Documents\My Music\Quarter Flash\_Unknown_\05 Take Me To Heart.mp3'.

Error creating the file. (0x4000A)
Tag=0xD11B45EC453B921
===================
Once I hit "ignore" I was presented with a string of error messages related to .mp3 files. Finally I hit cancel and revived one more error message:
===================
E000807D4: Connection to the service is refused.

The operation was terminated unexpectedly.
===================
I recently reassembled my computer in a new case. Wiped the drives clean and reinstalled the OS. All the programs and drivers are freshly installed and updated. This problem with Acronis started the first time I ran it to do my initial backups.

I'd sure like to get to the bottom of this. Is there anyway to address the C++ runtime problem itself? I'm not completely sure its a software conflict after the results of these tests.

Forum Hero
Posts: 87
Comments: 9259

Did you change your hardware (motherboard, chipset)?

Are you able to run an image backup?

Beginner
Posts: 1
Comments: 4

Hi....no Motherboard, chipset and all components are the same. Fresh hard drives though.

So....I've made a little progress. I used Windirstat to examine some of the larger files in the user directory and removed them (the mp3 files) to another partition. Backup completed without a problem.

My next task is to back up the mp3 directory that I moved them to... it is massive. I wonder if I'll encounter the C++ error then.

Any ideas why this error would crop up when working with large directories or mp3 files?

Again, thanks for your help!

Forum Hero
Posts: 87
Comments: 9259

I don't know.
It looks like your version has some history with similar situations: http://www.wilderssecurity.com/archive/index.php/t-217353.html

Did you run a chkdsk /r on the disk?

Also, for compressed files like mp3 or mp4 that you don't change a lot, there is not a lot of advantage to use images like TI's. YOu could use some file replication software like Karen's replicator for your content, and keep ATI to do the harder part of having viable OS+App images. Just a thought

Beginner
Posts: 1
Comments: 4

Hey Pat.....thanks for all your help so far.

I tried Karen's replicator and it did the trick to copy my music and picture library to an external drive. The scheduling is a little glitchy though. I created schedules for every directory I wanted to back up and just found that they've disappeared.

I have one last question for you: is the current release of Acronis different than the one I'm using? If I upgrade, would I be able to use Acronis to backup these media directories without incident? If so I'll probably go for it but not if there are similar issues with certain file types.

Forum Hero
Posts: 87
Comments: 9259

Well you know, my experience is only my experience.

Yes, TI 2011 is very different from v11.

I am using TI 2011 and it is working REALLY well to protect my system disk.
On the content backup side, it works well, but it doesn't do exactly what I want with encrypted files. I created backups of all my music, videos and pictures (a LOT of files) without any issue, but I prefer a backup system that just copy files without putting them in a proprietary container. If the big container gets a little bit broken, all the content is lost. When the files are backed up "flat", you can recover most of your content when one or 2 files in the backup are compromised.

If you don't like Karen's replicator, you can try SyncToy from Microsoft. It does a good job at keeping the content synchronized across 2 disks and you can use Windows Task scheduler to program it.

Other tools you can consider: Syncback, Genie Timeline, Genie Backup Manager (I tried the last 2 ones, and I am still using Genie Timeline for my content).