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Cannot initialize Backup Archive Explorer

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Beginner
Posts: 1
Comments: 0

Cannot initialize Backup Archive Explorer. Please reinstall True Image.

(0x6400F8)

Tag = 0x77A5DDBA3199E2BD

The versions of the modules are incompatible. (0x9) code = E0000009)

Tag = 0x77A5DDBA3199E2BE.

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Legend
Posts: 105
Comments: 24719

John, welcome to these public User Forums.

The last reference that I can find to the Acronis Backup Archive Explorer was in the user guide for ATI 2010..!

What version of ATI are you using and with what version of Windows OS?

ATI 2010 only supported Windows XP, Vista and 7.