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Cannot uninstall older version of Acronis Home

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Beginner
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System is Win 7 64 bit
I have had Acronis Home 2009 on my system since 2009. I had bought a copy of Home 2012 a couple of months ago and decided to finally install it to replace the 2009 version.

I downloaded the latest version of 2012 and started the install. I did not uninstall the 2009 version first. The install ran for a little while and then the system blue-screened and rebooted. When the system rebooted, it complained that one of the modules of Acronis was bad but continued to reboot.

I then tried to install 2012 again. The install ran but then "backed out" of the install and gave an error.
I then went to the windows uninstall and tried to uninstall the 2009 version. The uninstall ran to completion, but did not really unstall. 2009 still was show as installed.

Next I tried to re-install 2009. The install started and then gave me a install, repair, and uninstall. Each one gives me a "install was interrupted" error and ask me to run the install again.

So how do I get the 2009 version to go away so that I can install the later version?

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You will need to download the Acronis Cleanup Utility (http://kb.acronis.com/content/34876) and run it to remove all traces of the 2009 product. Be careful and follow the directions carefully, especially about not letting the utility reboot your system, until you check/remove the appropriate registry entries.

Before using this utility, click start (in Windows 7) and then type %temp% and press enter. This will open your User Profile temporary files folder. Delete everything in this folder that you can (all files and folders), ignoring any in use files.

Once you have cleaned out your temp folder, you could try and run the 2009 install again selecting the "repair" installation, to see if the 2009 installation can be repaired successfully. If so, use Windows "Programs and Features" to "Remove a Program" (Acronis True Image 2009) from Control Panel. Then reboot and run cleanup utlity before running the 2012 install. If the 2009 repair option does not work, clean out the %temp% folder again, then run the Acronis Cleanup Utility before attempting to install 2012.

The cleanup utlity discussed is designed for 2011-2013, but should work for 2009 as well. The older 2009 cleanup utility has been retired, as is not available any longer.

Beginner
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Comments: 1

I had same problem of not being able to get rid of traces of True Image 2009 so I could install 2017.  Followed the above but still could not after repeated attempts. 

What finally did it was after reading another post I also tried the Microsoft Fix-it tool (https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed) and in combination to the above I finally was able to install my newer version.

Forum Moderator
Posts: 110
Comments: 4322

Boz L wrote:

I had same problem of not being able to get rid of traces of True Image 2009 so I could install 2017.  Followed the above but still could not after repeated attempts. 

What finally did it was after reading another post I also tried the Microsoft Fix-it tool (https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed) and in combination to the above I finally was able to install my newer version.

Boz, thank you for finding the time to share your experience with other users!