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Can't find hard drives

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Posts: 5
Comments: 5

Hello.

My Acronis True Image Home can't find my hard drives. It used to be fine. My XP is SP3. I have updated it to the latest version, but the program still can't see the hard drives. Windows sees them all fine.

How do I fix this?

Dazzer

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Posts: 11
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#1

Hello Dazzer T,

Let me resolve the issue.

Most probably it was caused by the malfunction of Acronis SnapAPI drivers, so to fix the problem you need to update the driver:

  • Download SnapAPI update
  • Unpack the archive and run the SnapAPISetup.msi file;
  • Go through the wizard screens and hit Proceed to install the update.

(!) You will need to reboot the machine to finish the installation.

If the issue still persists, please create Acronis Report as described at this KB article and attach it to your reply to this thread.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.