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Can't sign in

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Beginner
Posts: 2
Comments: 2

This is getting to be a VERY frustrating program to use! I can sign in to Acronis Cloud just fine using any web browser, but using ATI2016 which I just purchased today, and already regretting it, I keep getting "An error occurred while signing in. Please try again later."
I have disabled Zonealarm Pro which is installed, and have Windows firewall off and get the same results. I've tried changing passwords, creating different accounts...nothing. I've been using TI since version 7 and this program just gets more frustrating and sluggish and less user friendly with every new version.

0 Users found this helpful
Beginner
Posts: 0
Comments: 2

I am having the same problem tonight! Not able to sign in. "An error occurred while signing in. Please try again later."

The strange thing is - I receive this error on every PC (Windows 7, Windows 8.1, & Windows 10), but NOT on my Mac running OS 10.10.5. I have previously backed up all of these computers to the cloud with no problem. UGHHH! And now I head out of town with only my phone data plan to use. This is going to cost me a small fortune in data useage to my remote computers to make sure they are backing up.

I also have one new PC that I uninstalled Acronis Cloud and then reinstalled it fresh hoping it would help - no luck. Now I can't even back that PC up to a local NAS because it doesn't see any previous jobs because it can't connect to the cloud for the first time.

Acronis - if your cloud is down you need to POST IT ON YOUR MAIN SITE somewhere or give us the option to check somewhere for this information.

Forum Member
Posts: 11
Comments: 31

Exact same problem for me with different computers. Same error in the 2016 version. It keeps getting less and less user friendly. My firewall is Comodo. They sent me over to them to get assistance with the port and hostnames, but I did not get any assistance there either. I finally figured out how to configure the filters on my own, but they still do not work.

It used to be so simple to sync and log into the account.

Beginner
Posts: 2
Comments: 2

I was finally able to access the cloud from within the ATI2016 by turning off the firewall on my Comcast cable-modem, however this leaves my entire home network exposed to the internet...not good. Something about this program is not working well with firewalls. I'm not computer savvy enough to figure out exactly what's going on, but this program should not be this difficult to use. I have wasted HOURS trying to get this program to work the way it's supposed to and if I didn't already pay for it, and for use of the "cloud" for another year, I would go elsewhere and never buy another product from this company again.

Beginner
Posts: 0
Comments: 1

I purchased ATI2016 yesterday (12 Nov 15) and it worked fine all day backing up nearly 10GB to the Acronis Cloud.

Today when I launched the application it asked me to sign in and all I get is "An error occurred while signing in. Please try again later." This is not very helpful. Talk up thread is about firewalls, but nothing has changed my end since yesterday when it all worked. Is this login failure a common problem?

Do I just keep trying? Any help welcome.

tim
Beginner
Posts: 0
Comments: 1

i have uploaded my pc to the cloud and now can't sign in. is there a fix for this yet?

Frequent Poster
Posts: 3
Comments: 555

If anyone using Acronis Cloud is unable to sign in, please contact Acronis Support to get the issue resolved. What you can do on your own to troubleshoot the issue is to verify if all the required ports are opened: see https://kb.acronis.com/content/4350 for details.

Beginner
Posts: 0
Comments: 1

I'm having the same problem, continuously rejecting login. The fact that this software is so huge, bloated...and doesn't just work, is inexcusable. Trash. Time to try some freeware.

Legend
Posts: 79
Comments: 16739

Phil, welcome to these User Forums.

What are you trying to sign in to?  If you have an Acronis Cloud subscription then open a Support Case with Acronis to resolve this problem.

Beginner
Posts: 0
Comments: 1

For all users who get the following alert when attempting to sign in: " An error occurred while signing in. Please try again later.", follow these troubleshooting steps: https://kb.acronis.com/content/57042,

I could resolve the issue by removing the "acronis" lines in host file in Windows, as described in this article: https://kb.acronis.com/content/58714#hosts

Hope it will help some of you,

Good luck.

Legend
Posts: 79
Comments: 16739

Yannick, welcome to these User Forums, and thank you for sharing your experience with this issue.