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chat window does not work

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Beginner
Posts: 2
Comments: 0

chat window does not work, acronis has sucky support and my successful recovery percentage with acronis is 20%.

 

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Legend
Posts: 81
Comments: 18082

#1

Chris, there is no support available for ATI 2011 - it has long passed its sell by date!

Support is only available for ATI 2020 and possibly ATI 2019 if that hasn't ended yet - Acronis normally allow around 30 days after a new version is released - 2020 was released on Aug 20th.

You could get support via a pay per incident service - see Purchasing Acronis Support Program | Knowledge Base

Older versions of ATI only ever got 30 days Support (from date of purchase or activation) but more recent versions from 2018 on have one year of support until 30 days after the next new version is released.