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cloning failure

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Beginner
Posts: 1
Comments: 1

Dear Sirs, I had got a problem when I was trying to clone the SSD of my Sony Vaio Ultrabook to an external HD. I used the new ACRONIS TRUE IMAGE HOME 2014 installed in C unit but the operation was interrupted because the message what is on screen is :

Starting Acronis UEFI Loader

Runtime error: Error 0x10d00e: Failed to find

1 line info: 0xec492506f42e4db 1 $module: bootwiz_efia64

As This process didn´t go ahead, I had to force the start button of the Ultrabook to abort the process. I unplugged the cable and I tried to restart sometimes the ultrabook but the same error message appears on the black screen. I don´t know what to do. Any help will much appreciated.

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Forum Hero
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Comments: 9181

Try the clone operation from the recovery CD. If you clone the disk to have a backup, you should consider doing a disk and partition backup instead.

Beginner
Posts: 0
Comments: 2

I'm having the same problem as Claudio. I tried cloning my notebook computer's (running Windows 8 64-bit) C: drive (an SSD) to its internal D: drive (a HDD). I ran through all the steps in the Acronis cloning wizard, it told me to restart the computer, and I did. But when the computer rebooted, I got the black screen with the same message as Claudio gets. End result, Acronis did not perform the cloning operation.

As a test, I installed Acronis on my Windows 7 desktop computer, did the same exact cloning operation (C: cloned to D:), rebooted the computer, and the clone operation completed successfully. The only major difference I can see between the notebook computer and the desktop is that the notebook has a UEFI BIOS whereas the desktop doesn't. Also, the notbook is running Windows 8, whereas the desktop has Windows 7.

Pat L., can you go into a bit more detail on what you suggested in your post? What do you mean by "try the clone operation from the recovery CD?" I don' know what you mean by that. What "recovery CD"?

Forum Star
Posts: 49
Comments: 3750

It's the ATI bootable Rescue Media.

Forum Star
Posts: 124
Comments: 2672

Hello CLAUDIO, Scott,

could you please share here the results of booting from Acronis rescue media? Is it successful?

Thank you in advance!

Beginner
Posts: 0
Comments: 2

Yes, it was successful. I created the rescue disk in Acronis, booted up the computer with the CD in the CD drive, and successfully cloned my C: drive to the D: drive.

Thanks to everyone for their help.

Beginner
Posts: 1
Comments: 1

As I was traveling only I have tried to solve the problem today. Thank you for your feedback.
Yes, it was well successful. But I had to configure the boot from the rescue media by the ASSIST button (Vaio Sony´s feature). Once the system has booted, a window of Acronis 2014 update was reported. I installed the new version (I had bought the software 3 weeks ago), but I have not rebooted the system yet. I do not know if the same problem occurs boot. A technician told me to uninstall Acronis Loader UEFI. What do you suggest?
Thanks!

Forum Star
Posts: 124
Comments: 2672

Hello CLAUDIO,

as far as I understood you haven't activated Acronis Startup Recovery Manager so you have nothing to uninstall (deactivate).

If you did, please deactivate it and then activate anew and check, if the machine can be correctly booted.

Thank you.

Beginner
Posts: 0
Comments: 2

Hi Acronis experts,

I don't know if it is appropriate to comment in this rather old thread, but I have a more or less the same problem with Claudio and Scott above.

I have an Acer Aspire S7-392-9890 ultrabook which originally came with a 256GB mSATA SSD but was upgraded to a Samsung 512GB mSATA SSD by myself some time ago. Now I want to upgrade the storage again, this time to a Samsung 840 Evo 1TB mSATA SSD that I just received. The 1TB SSD is now housed in a MyDigitalSSD Bullet Proof USB 3.0 mSATA SSD enclosure adapter.

So I connected the 1TB SSD to one USB port in my Acer ultrabook and I ran Acronis True Image 2014 Premium to clone the internal SSD to the external SSD. Then I got the same error upon restarting:

Starting Acronis UEFI Loader

Runtime error: Error 0x10d00e: Failed to find

1 line info: 0xec492506f42e4db 1 $module: bootwiz_efia64

I see that the solution for this issue is to boot from an Acronis rescue media, but I do not have a CD drive in my Acer ultrabook. Can this Acronis rescue media created in a USB flashdisk?

Thank you in advance.

Forum Star
Posts: 49
Comments: 3750

Clone should be used only by advanced users who know what they are doing. It is riskier and can result in a loss of data and a failed system. Create a full disk mode backup and restore it, using the ATI bootable Rescue Media, to the new disk, as it's far safer and simpler.

Yes, you may create the ATI bootable Rescue Media to a USB flash drive.

Beginner
Posts: 0
Comments: 2

Thank you tuttle.

Beginner
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Comments: 1

Hello Anna !
So if I create a bootable USB and boot the portable from there I would be able to clone the entire Hard drive of the portable ?

Beginner
Posts: 3
Comments: 16

Hi,

I have the same error reported by Claudio but with ATIH 2015

My PC was working fine. Last week, I have installed a small SSD 60 Gb in a mSata port. I 'm using it like a cache ( "Intel® Smart Response Technology cache).

No problem, I have changed in the bios the SATA coonfiguration from AHCI to Raid as described in the Intel documentation.
My PC was faster

Two days ago, I have noticed that the F11 function Acronis Startup Recovery Manager was missing during the boot since I have move to Intel RST.
So I decide to activate it.
No problem.
But when I reboot my PC, I have this message :

Starting Acronis UEFI Loader

Runtime error: Error 0x10d00e: Failed to find

1 line info: 0xec492506f42e4db 1 $module: bootwiz_efia64

I tried the Acronis 2015 Universal Restore, but same it didn't solve it. How to proceed ?

Br

Beginner
Posts: 0
Comments: 1

Hello All,

  Could you please help on disk clone problem.

  I am trying Acronis disk cloning.

  STEP1: installed tureImage7.0_ug.en

  STEP2: seleceted Tools -> Clone Disk -> Automatic -> Source Disk and Target Disk -> Finish, It was asking for system restart and clicked restart.

  Step3: during restart  ,,, Starting Acronis UEFI Loader Runtime Error, ,

  Step 4: Used Acronis Bootable Resuce Media, and restarted again with Bootable flash drive.

  Step 5: After bootup cloning is not happening.   .... am i missing anything ? or after bootup how cloning will work? any steps to follow after boot up ?

 

Thanks

Legend
Posts: 79
Comments: 16768

Please see KB document: 5684: EFI Based Operating Systems Support in Acronis Products which shows that Acronis True Image version 7.0 does not support systems that use UEFI boot methods.

Sorry but ATI 7.0 is simply too old for you to perform cloning on a modern computer system.

Beginner
Posts: 0
Comments: 1

Hi there,

I am trying to clone my current boot disk to an SSD using Acronis True Image HD 2014, but without any success. Here is my story:

I have an Intel i7 2700K based system on Asus Maximus MoBo and 4x1TB Seagate HDDs operating in raid 10 configuration. The raid is split into two partitions C: and D: (bot of them a bit less then 1 TB total space). The C: partition is a bootable partition and it as about half full (some 470 GB used space).

I have got a 480 GB Kingston Predator SSD with a PCIe adapter, which I would like to use as the bootable media. After inserting it into a free PCIe slot, I partitioned the SSD and formatted it to be a new NTFS G: disk.

The Predator came with a licence code for the above mentioned Acronis software in order to make life easier with cloning the existing disks. So far so good. Acronis recognized the SSD after I selected the Clone Disk Wizard and I went through the first four steps of the wizard without issues: Clone Mode, Source Disk, Destination Disk, Restoration Method, all selected and confirmed by Acronis. Now I came to the section What to exclude, which is a nice feature, since I would end up with 100% full disk after cloning. I excluded first disk D: (it is weired that it was on the list at all since it is not a bootable media) and Acronis started to calculate the required space. And here starts my issue: this process takes some 20-30 minutes and ends up without any result: when it stops finally, I get the information that the whole SSD will be empty (the small window below the exclusion file list shows a continuous light green bar (according to the legend this corressponds to free space on the disk) and below this bar it is written 0MB) and the program does not advance to the next step (Finish), i.e. to start the cloning (the successfully finished sections are marked with a checkmark, while the What to exclude section still has the arrow indicating that I need to do still something in this section). If I click on Next now, it opens a small window entitled "True Image" with a clock turning around. This happens for another 20-30 minutes, and stops at the same place - no advancement to Finish - I am unable to actually start the cloning. If I click on Next again, the whole process is repeated: I cannot move further from the What to exclude screen. I rebotted the PC several times and repeated the whole process several times (working on this for the last two days since the exclude files works extremely slowly), but I am always stuck at this step.

Any idea what is going on? Did I make something wrong?

Thanks in advance, Jozef.

Legend
Posts: 79
Comments: 16768

Jozef, 

ATIH 2014 Clone can only clone whole disks, you cannot use it to clone a single partition from a disk.

See KB document: 56634: Acronis True Image 2016: Cloning Disks which will give you an overview of how cloning works and includes a video tutorial of the process, though this may be a little different with your OEM ATIH 2014 software version.

See also KB document: 2201: Support for OEM Versions of Acronis Products which explains the limitations of support for OEM versions of Acronis products.  Please note that OEM versions of Acronis software are often older builds of the product and may be restricted in function compared to the full product.

You would need to use Acronis Backup & Restore in order to save your current OS Boot partition and move this to your new SSD drive, but you may have problems once this is done in getting the new SSD to boot correctly into Windows.

Please read through the ATIH 2014 User Guide to get a better understanding of this application, in particular, see the sections for Backing up disks and partitions and Recovering partitions and disks.

 

Beginner
Posts: 1
Comments: 2

I have Acronis 2017 and have used it successfully to back up (not clone) and restore my Lenovo Yoga 3 until last week.  I had to do a restore as normal and when restarting the computer after the restore the computer booted straight to OneKey recovery screen.  All options on that screen failed to work.  In the process of rebooting the message:

Starting Acronis UEFI Loader

Runtime error: Error 0x10d00e: Failed to find

1 line info: 0xec492506f42e4db 1 $module: bootwiz_efia64

showed briefly before progressing to OneKey.  

I have been using a USB rescue drive to restore backup from WD essentials USB hard drive used for backups.

System is Windows 10 after fall update.

 

Any help would be really appreciated.

 

LIndsay  12.3.2018

 

Legend
Posts: 79
Comments: 16768

Lindsay, please could you raise this issue as a New Topic in the Acronis True Image 2017 Forum rather than here in the obsolete products forum and linking to a topic that is almost 5 years old.