Skip to main content

Entering standby/sleep mode not prevented during backup

Thread needs solution
LDH
Beginner
Posts: 2
Comments: 2

Windows 7 power options are configured to put the computer to sleep mode automatically after 10 min. If a data backup (My Files) is running ATI does not prevent the computer from getting to sleep mode. After wakeup the backup was canceled, but the calendar shows a green (successful) icon. Taking a look to the log shows that the backup was not finished successfully.

I tried two workarounds, but both have some other inconveniences.

1) Using the Windows Task Scheduler and scripting for automatic backups as described in another post works, but doing that I do not need ATI and could use Windows integrated Backup/Recovery utility instead.

Do not know how the ATI scheduler works, but my intention would be that ATI creates the correct Windows Task Scheduler entries and uses the provided windows infrastructure instead developing some own mechanism.

2) Used the pre-/post-command backup options to switch via powercfg command to a "standby disabled" power profile and back afterwards. Problem: If the backups fails the post-command is not executed and the computer keeps in "standby disabled" mode. Would be helpful to have an "on failure" command options, too.

So far no satisfying solution. Does somebody have an useful hint to get this working? Would much be appreciated.

0 Users found this helpful
Frequent Poster
Posts: 4
Comments: 942

Hello LDH,

Thank you for using Acronis Products

Unfortunately you have already described the way to bring the system from sleep mode – using Windows Task Scheduler and batch file. Most probably future versions of Acronis True Image will be able to handle this issue by means of the program itself. Thanks for your suggestion.

Forum Star
Posts: 28
Comments: 3047

ATI can't do it but the the Windows Task Scheduler can. The Windows Task Scheduler is much more versatile (how you can schedule, waking from standby/sleep modes including S3, etc.) so you might want to run your ATI tasks from it rather than the ATI scheduler. Some programs, e.g., Raxco's Perfect disk, have been able to wake PCs from standby for years -- ATI is a bit behind on that technology.

LDH
Beginner
Posts: 2
Comments: 2

Thanks for all answers. Just for info. My problem is not to wake up the PC from standby for starting a backup. Would be nice if that works too, no question. But as my backups are configured to running as background task without interfering the system, its not my use case. The problem I have is, that ATI does not prevent the PC from going into the standby while a backup task is running.

As described above, the Windows Task Scheduler does implement all functions as required to work perfectly with standby/sleep modes and is much more powerful since Vista/Win7, it would be nice to see Acronis to implement such a feature in one of the next releases.

Forum Star
Posts: 28
Comments: 3047

The going back to slepp issue was addressed in some detail about a year ago on the old ATI forums. YOu might want to check those out and see what you can find -- there were some workarounds but I don't recall exactly what they were.

You can find the old forums (now read-only) here:

http://www.wilderssecurity.com/forumdisplay.php?f=65

LDH
Beginner
Posts: 2
Comments: 2

Thanks Scott. Will take a look at this.

Beginner
Posts: 3
Comments: 7

Hello Dmitry,
I'm using TI since version 7 some years ago. The current version I was using on Vista was TI 11.
I downloaded the new TI 2010 test version to check features on Win7 I just installed.
Same as with the previous versions - I confirm what LDH mentioned - TI does not prevent the PC to fall into sleep mode even when backup task is running.
I think TI should prevent this!
I would expect Acronis to provide a proper solution - not just workaround - as this is a real issue.

Many thanks.

Stefan

Forum Hero
Posts: 613
Comments: 8747

I'm not sure how easy that would be for Acronis to achieve, or if it is possible.

Microsoft have 'strengthened' the sleep feature in Vista and again in W7 to make it more aggressive, mainly due to complaints from laptop users concerned about battery power wastage.

I think the power functions now have such a high priority, that it is not easy to workaround.

I know annoyingly W7 falls asleep whilst either of my two third party defrag programs are running.

Forum Star
Posts: 19
Comments: 2110

Actually, this is very easy for a programmer to work around. All that a program needs to do is to specify the thread execution state using the SetThreadExecutionState function with the parameter Execution State Continuous (ES_Continuous) when it starts execution, and the PC will be prevented from entering sleep mode while the thread is executing. If Acronis is interested, the details are here.

Vista has a bug in its task scheduler which was patched only recently. If you set up a scheduled task to wake the PC and the program that you start does not, on its own, set the ES_Continuous function, then the PC will wake up, start running the task, and then fall back asleep again 2 minutes later when the user inactivity timer expires. Windows 7 does not have this bug, and scheduled tasks that wake the PC will run to completion. Then, two minutes after the task completes, the PC will go back to sleep.

Beginner
Posts: 2
Comments: 9

this may not be helpful to everyone, but I have my power management settings configured so that my laptop will not go into sleep mode while it is plugged in, but it will if it is unplugged (running on battery). Since I don't run backups while on battery (I don't want the battery to run out in the middle of the backup opperation), I don't have to worry about it going to sleep while it is backing up.

I'm running Vista.

Forum Star
Posts: 28
Comments: 3047

Other companies, like Raxco figured out how to do this years ago and have kept pace with Vista and W7. Also, progs don't have to behave the same way ona laptop/notebook as a desktop or for that matter any machine running on house current versus battery. Other companies, like the dreaded Symantec worked the problem by using the Windows Task Manager. It's not an insurmountable problem, just one that Acronis ignores in favor of other bells and whistles. After all these years one must conclude that it's an Acronis design choice, albeit, in the opinion of may of us, a very bad one.

Frequent Poster
Posts: 2
Comments: 843

Hello all,

I have forwarded this issue to the responsible person, we know that this situation is not good and will do our best to fix it.

We are sorry for the inconvenience.

Thank you.

Regular Poster
Posts: 13
Comments: 96

Stefan Wendt wrote:
Hello Dmitry,
I downloaded the new TI 2010 test version to check features on Win7 I just installed.
Same as with the previous versions - I confirm what LDH mentioned - TI does not prevent the PC to fall into sleep mode even when backup task is running.
I think TI should prevent this!
I would expect Acronis to provide a proper solution - not just workaround - as this is a real issue.

Many thanks.

Stefan

I am absolutely staggered to learn this - I have started my own thread about Windows 7 and the PC going to "sleep" before the backup has completed. I am running TI 2009 which worked flawlessly with Vista but I'm now having this issue with Windows 7. The advice I received from Acronis was to upgrade to version 2010. I'm glad I read this post before doing so, I have in fact downloaded the trial version but see little point installing it given that if what others is saying is correct 2010 behaves in just the same way.

Sleep is a fundamental feature of Window 7 and one would have thought that Acronis would have made sure such a basic function as being able to backup before the PC goes to Sleep worked before release to the public?

Beginner
Posts: 0
Comments: 1

Thank you all. I too have been a loyal customer for years. These posts saved me from trying another version which still can't wake my Win 7 computer.

Note to Acronis: Windows 7 home premium now does what I wanted Acronis to do; a full disk image in the middle of the night. The wolf is at your door.

Suggestion: rather than fight Windows task scheduler, or force me to dig through <<<< long path name>>>> <<>>, provide an option in the Acronis scheduler to start that task in Windows task scheduler instead of the Acronis scheduler.

Forum Star
Posts: 11
Comments: 1342

Hello all,

Our Development Team is working on this issue and it will be definitely fixed.

John, thank you for your suggestion, I've forwarded your suggestion to the appropriate person.

Thank you.

Forum Member
Posts: 14
Comments: 82

Thank You Ilya for your feedback and for informing us, that the development team is working on it. For me too, it is very important that backups:
- can continue their processing, even when Windows 7 would otherwise enter sleep state
- can start, even when Windows 7 is in sleep state.

When very approximately can a regular ATI user expect to get the solution? In 3 months? 6 months? one Year? more?

Can I please also ask whether the work done by your Development team in this area addresses "only" Windows 7 "sleep state" or whether it adresses also Windows 7 "hibernation-state?".

---
I was using for a long number of years an old ATI Version on my old Windows XP PC and was quite happy about ATI. Now I just bought a Windows-7 based PC, and I sam impressed by the rich functionality of ATI Home 2010. You have an excellent development team.

Beginner
Posts: 0
Comments: 1

Sleep mode workaround - I finally found a workable, consistent batch file / scheduled task solution to keeping Windows 7 (64 or 32) sleep mode from inhibiting ATI from running. Sleep mode is associated with your Power Plan and you can change power plans with a batch file on a schedule. In Power Options make sure your High performance power plan has sleep set to never and your Balanced plan has sleep enabled. Set your Accessories - COMMAND prompt (Properties - Shortcut tab - Advanced - check Run as Administrator) to Run As Adminstrator to avoid access denied. I copied powercfg.exe from the Windows\system 32 directory into my user directory for ease of operation and to avoid UAC issues. Next, I created 3 batch files in my user directory.
The first is list.bat with 2 lines
powercfg -LIST
PAUSE

- the output on MY system for list.bat is below - the * indicates the active plan and provides your unique system {GUID}'s / value for your Power Plans - you must run this command and get your values to substitute into your batch files to change Power Plans

C:\Users\home>powercfg -LIST
381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)*
8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)

- copy the {GUID} value from the list.bat Command window into the respective following batch files for your system

high.bat has one command to set the High perfomance power plan active- system does not sleep
powercfg -SETACTIVE 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c <-- substitute your value

if you run list .bat again you will see the active power plan has changed to high
C:\Users\home>powercfg -LIST
381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)*

To return to balanced power simply run balanced.bat
balanced.bat has one command to reset to balanced plan with sleep enabled
powercfg -SETACTIVE 381b4222-f694-41f0-9685-ff5bb260df2e <-- substitute your value

I set high.bat to run in Task Scheduler with System as the user and highest privileges and Wake system to run - timed before my ATI schedule to turn sleep mode off, and I set balanced.bat to run about 1 hour after normal backup completion time - turns sleep mode back on

I also created desktop shortcuts for these ... allows you to quickly display the active power plan and switch them outside of Task Scheduler. You can also confirm the power plan changes by opening Power Options after running the batch file. You have to close and reopen Power Options to pick up a change in state if you run the batch files when Power Options is open. Hopefully the function is fixed in future releases. I'm using ATI Home 11.

Forum Member
Posts: 14
Comments: 82

Otis, Thank You very much for the very detailed explanations. Your method and your detailed explanations will be useful for a lot of users.

But for a lot of other users (for example, myself), the described method is not sufficient. I am a little worried, that after reading your post, Acronis Development might think, that they do not need to work anymore on this problematic, since users can now use your work-around.

The reasons why the described work-around is not sufficient for me: Some nights my Backups are just incremental backups and they are quite short (perhaps around 5 minutes?). In these nights, it will probably be safe for the automated mechanisms to switch-back to the Balanced energy plan approximately after 15 Minutes.

But on other nights, ATI switches from doing an incremental backup to a Full-Backup and this may take around 2 hours. In these nights it is probavly after 3 or 4 hours that the automated mechanisms should switch back to the Balanced energy plan.

---
Also, there will be other occasional times, when I will exceptionally run during day time an unattended Backup...... and i will typically forget to switch to the "High Performance" energy plan.

-----
Also, I am not enthusiastic at all to be forced to deal with a lot of things that I am not familiar with: Task Scheduler, Command Prompts, Batch Files, UAC, user directores,.... I am not enthusiast at all about the need to get familiar with them.

---
Because the described method is not reasonable in my case, I just decided to disable entering into Sleep-mode. This is of course unfortunate, because the waste of energy.

I therefore look very much forward to get an excellent solution from Acronis Development.

Regular Poster
Posts: 16
Comments: 249

Robert Eckerlin wrote:
I just decided to disable entering into Sleep-mode. This is of course unfortunate, because the waste of energy.

Any irritation should be directed not at Acronis, but at Microsoft which apparently plopped this turd into the punchbowl with Windows 7. From the earlier referenced thread here:
http://msdn.microsoft.com/en-us/library/aa373208%28VS.85%29.aspx

The system automatically detects activities such as local keyboard or mouse input, server activity, and changing window focus. Activities that are not automatically detected include disk or CPU activity and video display.

This seems to me a huge deal and I'm surprised more people aren't upset when they walk away from their computers, having started some/any long process, and upon returning find the PC in Standby mode, which is to be hoped-for of course, but on Wake from Standby their process is no further along than the timeout period to get to Standby!!!!?!!!

Beginner
Posts: 0
Comments: 2

It is an essential point that Acronis provides this possibility. My PC runs all day and night. Daytime is MY working time - nighttime could be ACRONIS working time.

I would call this a killer-criteria!

What a joke to offer a scheduler that can't wake up the computer.

Hello to America: The whole world is trying to save energy for environmental reasons. Heard from this?

Please give me a note when you have this feature and I'll be happy to spend money to upgrade.

All help offered here in the Forum are really nice - but I simply do not have time to play around and do work that others should do!

Forum Member
Posts: 14
Comments: 82

Thomas,

Very unfortunately, itr is not only ATI who has problems in this area. A lot of products and software have similar problems. On my Windows 7 Ultimate (64 bit) PC, even the Virus-Scan of Microsoft has the same problems.

I believe, that users (like me and you) who start with a new Version of windows at an early time (i.e before the first Service pack) should realize, that they will be faced with a couple of problems, for example with the kind of problem that you complain about.

Perhaps also, you have noticed, that an Acronis representative has stated somewhere in this forum, that they are working on this problem.

---
Notice that I am just like you a normal user of ATI and have no relationship at all with Acronis. A normal user, who for other reasons and because of other problems, is far from being currently happy with ATI Home 2010 and is therefore looking to use "Windows Backup" for my incremental backups (while continuing to use ATI for other backups).

Forum Member
Posts: 14
Comments: 82

I forgot to mention my own temporary work-around: I just disabled in the Energy Plan entering into "Sleep Mode".

My disks and my PC Monitor will still shut off (Sorry: I do not know the exact english term) after nn minutes and this will save energy. This is better than nothing.

Of course, I too look forward to a better solution.

By the way on your "Hello Amarica": unless I am wrong, Acronis is not an american Company but a European Company. And even, if it would be an american company, this should not make a difference for educated persons.

Beginner
Posts: 0
Comments: 2

Thanks, Robert!

I am working with my PC - trying to run my business. I had to purchase a new PC recently and had no big option but have a preinstalled Win7.

Acronis offers it big to be designed for Win7. That's missleading potential customers.

Why have a scheduler if it's not going to work.

Why buy an answering mashine that does not answer your calls when you are absent only when you are at home?

Sorry, I have no understanding for this!

And having my PC run on high speed 24/7 is not an option and only supports an earlier crash of my HDD (thats probably the goal of all this)

Besides the fact that the sleep/wake up function did already run with first WINDOWS in the year 1659 :-)

And Robert, I have noticed that Acronis-official has posted to work on this..... in March 2009 - nearly on year ago! Another joke to me!

Beginner
Posts: 0
Comments: 1

Is there currently a simple answer to the problem of not backing up when Windows 7 is in sleep mode ?

Forum Star
Posts: 28
Comments: 3047

No, there isn't. ATI has never been able to bring a PC out of standby/sleep. So, you have to use the Windows Task schedule, which can.

The ATI Task Manager does not use the Win Task Scheduler, so you have to create the task,set it to run manual, then get the name of the file and put that in a task you create in Win Task Scheduler.

Beginner
Posts: 1
Comments: 2

I use the workaround as described by Otis Sain (http://forum.acronis.com/forum/4188#comment-16017) to adapt the powersettings during backup of my Win7 with ATI 2010.

However: I added my 'HighPerformanceForBackup.BAT' and 'BalancedPower.BAT' not only to the scheduled task, but also to ATI 2010 itself. There are commands that can be executed before and after the backup: see ! Like this it does not matter how long it takes to execute the backup job. And powersettigns get elevated too when starting ATI manually.

I do think there might be even a better solution: Look at 'PowerCFG -REQUESTSOVERRIDE. I think this option might be used to change the powersettings automatically during ATI. Maybe someone with more experience can give us a hint. Testing can be cumbersome in this special case.

By the way thee is a serious drawback: It would be cumbersome to find out what powersettings were enabeld before the backup (and revert to them after). Imagine you changed manually to HighPower, started numbercruching or rendering before you left the office and the backup process will revert to 'BalancedPower'...

SO - this is no replacement for a proper handling of the powersettings by ATI. It is FAR too complicated for users anyway and it takes a long time to set up. And it is errorprone! Adjusting powersettings AND automatically generating a task to start the OS when the system is sleeping really MUST be integrated into ATI.

Forum Member
Posts: 2
Comments: 34

See my thread:

forum.acronis.com/forum/14206

At least in my experience with Win 7 (32-bit in this case) this problem is NOT fixed in ATIH 2011 (Build 5105). In my opinion, the inability to run scheduled backup & restore jobs when in sleep mode (e.g. overnite) is a MAJOR flaw with this program. If I wanted to run a backup manually, I might as well use any of the several freeware programs.

I note that this topic was begun 11-1/2 months ago.

Beginner
Posts: 1
Comments: 5

I can confirm that TIH2011 (build 6597) on Win7 64 bit goes into sleep mode during backups. I too, as a software developer, don't believe this to be a Windows problem but an Acronis design choice.

Forum Hero
Posts: 613
Comments: 8747

Is this sleep or hybrid sleep?

Beginner
Posts: 1
Comments: 5

Power settings -> Allow hybrid sleep: off, Hibernate after: never.

Forum Hero
Posts: 613
Comments: 8747

Tim Harsch wrote:

Power settings -> Allow hybrid sleep: off, Hibernate after: never.

The reason I aksed is because I don't get this problem, but I use hybrid sleep, plus I have one of those new fangled auto sleep motherboards.

The PC does go to 'sleep' but TIH and for that matter the ABS/AV software then run in ' ultra slow mode ' (tm ME :) ).

Beginner
Posts: 2
Comments: 14

I too am running ATIH2011 (build 6597) on Win7 64. Power Option is set to Sleep after 20mins. Allow Hybrid Sleep is On. Hibernate set to Never.

I have a Version Chain backup to occur Daily at 5am, with the Advanced Option Wake up the Sleeping/Hibernating Computer ticked. Windows System Events show that the system wakes at 4:59.02am. The system then enters sleep at 5:05:05am, Sleep Reason being System Idle. The backup has clearly started as it resumes from part way through when I power up the system in the morning.

Exactly the same has occured for the last three nights.

What I don't understand is how 5(ish) minutes of wake time relates to anything! Clearly not the Power Option setting of Sleep after 20 mins nor the fact that a backup is in progress. Since, for some reason, Windows doesn't seem to recognise that a backup is in progress why doesn't the ATIH2011 software disable sleep when a backup is in progress and then release it when the backup is complete?

Cheers, Jim

Beginner
Posts: 2
Comments: 14

Ah!

I have just found this "15137: Acronis True Image Home 2011: Backup Pauses if the System Goes into Sleep Mode". Apparently ATIH2011 was designed to do this - though for the life of me I can't understand why!! Why have the ability to set up a backup in the middle of the night only for it not be able to complete! If there is a reason, then it should at least be a settable option.

I notice this notification was last updated in Oct 2010. Has anything happened since then?

Cheers, Jim

Beginner
Posts: 1
Comments: 5

I'm equally irked by the behavior. However, I note this from the article you sight:

"Based on Customer feedback, Acronis Development Team is working on redesigning the current behavior. In a future update of Acronis True Image Home 2011, the product will finish the backup without pausing and only then will let the system enter the sleep mode."

The best thing you can do if you discover this problem is to try and get Acronis to increase the priority on the issue. I commented on that article that it does not resolve my problem and that an expected release date would be helpful. I encourage others to do the same and contact support and request they increase the priority of the issue.

Beginner
Posts: 2
Comments: 14

Hi Tim, I've just submitted the following Support request:

Hi,
I have a backup scheduled to run every day at 5am. It is set to wake the system from sleep. The system has indeed woken just prior to the scheduled backup time (at 4:59:05). The backup has started, but then the system enters sleep after 5 mins (at 5:05:04) even though the Power Options is set to sleep after 20mins. The backup then completes when the system is next powered up.
I believe you identified this problem in "15137: Acronis True Image Home 2011: Backup Pauses if the System Goes into Sleep Mode". Please could you let me know when this will be fixed?
Thanks, Jim

Beginner
Posts: 0
Comments: 4

I did get a 'semi promise' from Acronis support several months ago that this problem would be resolved with an upgrade. Well I'm now on update 1 build 6597 and still find the computer flashing away in sleep mode when I wake up and the backup incomplete.

To all intents and purposes, backup software is either 'set and forget' or one might as well just copy and paste any changes at the end of the day.

A poor investment indeed ....

Beginner
Posts: 0
Comments: 4

I did get a 'semi promise' from Acronis support several months ago that this problem would be resolved with an upgrade. Well I'm now on update 1 build 6597 and still find the computer flashing away in sleep mode when I wake up and the backup incomplete.

To all intents and purposes, backup software is either 'set and forget' or one might as well just copy and paste any changes at the end of the day.

A poor investment indeed ....

Forum Member
Posts: 2
Comments: 34

Give'em a break - this problem has only been around for 12 1/2 months. They'll have a solution Real Soon Now.

Beginner
Posts: 0
Comments: 10

Anything new on the sleep mode problem? Four more months have passed since that last post. I ran Acronis 2011/6696 yesterday for my first time. It stopped when my Windows 7 Ultimate went into sleep mode.

Beginner
Posts: 0
Comments: 4

Yes, I had a recent email - 2 or 3 weeks - saying upgrade was in some form of Beta testing and a release will happen ... sometime. It appears to be a much more complex problem than a non total geek like me could imagine.

Fingers crossed. One day.

Beginner
Posts: 0
Comments: 3

Anything new on the sleep mode problem? Three more months have passed since that last post.

My Problem is also, that a backup on a Notebook which was too long in sleep (the whole night) will fail after der Notebook got back up.
Looks like the Storage Node closes the Session after some hours when the Notebook doesnt come back in an appropriate time. If the Notebook then finally comes back it wants to reestablish that old Session which doenst exist any more and the backup fails.

"write error.

error code: 0x70004
Tag: 0x9D2DE1F088CBC4D8
Couldnt continue because session 'F7E0C89B-9414-4....' was not found"

Regular Poster
Posts: 27
Comments: 103

The problem is still around, at least in my TIH 2010, and I have run across your note which is quite useful. However, I may have a simpler solution, based on your use of powercfg in a .bat file, for which I thank you very much!

It merely depends on the user knowing what his "sleep time" is:

powercfg -x -standby-timeout-ac 0

will set the active power configuration sleep time to never and

powercfg -x -standby-timeout-ac 30

will set it back to 30 minutes.

Of course, the above only works if the computer is running of AC. If it might be running off battery, one could either add or substitute (as the case may be) a second line specifying dc:

powercfg -x -standby-timeout-ac 0
powercfg -x -standby-timeout-dc 0

and the same during the recovery.

More elegant would be a method of recovering the current sleep setting (easy to do); storing it someplace and restoring it during the post-processing script (not sure how to do that and, personally, no need to do that).

Forum Star
Posts: 46
Comments: 2759

Ron,

This is great information to have. In addtion to using these in batch commands, you can also run the batch commands as pre/post commands in backup tasks to automate the use use of them.

Great workaround for those with power management issues during backup.

Regular Poster
Posts: 27
Comments: 103

Otis Sain was the one who I tried to credit for the idea of using these commands; but my reply did not get tied to his posting. My contribution was perhaps to simplify the commands he posted.

Beginner
Posts: 2
Comments: 6

Does the CURRENT version address this "sleep while backing up" problem?
I paid for 2010 version and have been experiencing the problem. Did they issue any update for 2010? I do not want to buy 2011 version unless they refund me for this major problem first.

Forum Star
Posts: 28
Comments: 3047

If you are going to update. you should get version 2013. My experience, it prevents sleep and does a better job of keeping track of backups than prior versions in the 20xx series. You can contact customer service and ask for a refund but, if the 30-day satisfaction guarantee period is over, I wouldn't hold my breadth.

Beginner
Posts: 2
Comments: 6

I schedule my backup UPON EVENT: System Shutdown (once a day only).
2010 and 2012 will run the backup even when I RESTART. I hate to wait or press the rest button when I try to restart Windows to continue my work. Did they address this problem in version 2013?

Beginner
Posts: 2
Comments: 6

Ha, the newest trial version 2013 I just downloaded has "System Shutdown or restart" as one of the Upon Event choices instead of two choices of "System Startup" and "System Shutdown". Nice way to work around a bug, Acronis, but a shutdown is not a restart, I shutdown to call it a day. I restart so that I can continue to work (and I don't want to wait for a 30 min backup.)
If that is how Acronis fixes bugs, I will certain not pay them every year to hope they would address the problems we all complain about.

Forum Hero
Posts: 613
Comments: 8747

I'm just offering a possibility here as to why the event choices has amalgamated the shutdown or restart event in 2013.

Microsoft have decided that users of Windows 8 will only ever put their PC/Laptops to sleep, and as Dr Higgins might have said to Eliza in the 21st century, "shutdowns hardly ever happen", so enthused are Microsoft by this idea they've actually changed the behind the scenes shutdown parameters adn introduced concepts such as fast boot. It might be for this reason that Acronis have now combined the option. Of course it is also possible that you are correct, it is in the too hard basket and this is a neat way of sending the problem into the background and making it W8 compliant.

Beginner
Posts: 2
Comments: 6

I am not running windows 8. I am running Windows 7 and this software supports it. If they want to follow whatever Microsoft suggests, then make this software to combine shutdown and restart as one choice ONLY WHEN it detects the OS is Windows 8, but not for Windows 7 because we W7 users still need to restart when, not if, programs don't behave, memory got used up, etc, etc...

Beginner
Posts: 0
Comments: 5

This just happened to me.

The system is a freshly installed, fully-updated Windows 7 Pro computer, and a new NTFS-formatted Seagate external USB 3.0 hard disk drive. Both drives are 1 TB, and both are new. Acronis Drive Monitor said that both drives are healthy.

"Hybrid Sleep" is enabled, and the computer was configured to sleep after one hour of inactivity.

Acronis True Image is the WD Free Edition, build 14,184. I started a full backup to one big file on the external drive, and went to bed. The computer went to sleep after one hour, before the backup was finished.

When I came back and found the computer asleep, I hit the shift key to awaken the computer. True Image tried to resume writing to the external drive before the drive spun back up, and failed. The Windows Event Log logged several "Disk" errors and one "Ntfs" error. True Image resumed, and appeared to be working, but it wrote the rest of the backup to a 2nd backup file.

The backup was thus in two parts, but it appeared to have succeeded. But I was suspicious, so I did a Windows chkdsk on the backup drive. Chkdsk reported that the file system was healthy. But then I did a "verify" from the True Image "Restore" screen, and, as I feared, True Image reported that the backup was corrupted.

This thread is nearly four years old. How many years will it take to fix this bug?

Actually, it is at least two bugs:

1. True Image failed to prevent the computer from sleeping.

2. When True Image got errors writing to the backup file, it didn't recover properly. It should have re-read the tail of the backup file, determined how much of it was correctly written, and fixed the part that was wrong.

As icing on the cake, Acronis Drive Monitor now has a permanent red error flag on the notification area icon, because of the errors logged in the event log. There appears to be no way to clear that red error flag, so if a real drive failure occurs it'll probably go unnoticed.