Event code: 0x00040001+0x00040019+0x0000FFF0
When I start the backup, it takes a second or two and an error windows pops up, saying:
An error occured while reading a file. The backed up file in the backup may be corrupted and will not be recovered correctly.
More information about this error and applicable solution may be available online in the Acronis Knowledge base. To access the online resource manually enter the event code at: http://kb.acronis.com/errorcode/ Event code: 0x00040001+0x00040019+0x0000FFF0
I want to use Acronis True Image 2010 to backup my documents in Windows 7 Ultimate 64 bits environment. The directory with "my documents" is in fact an offline directory located on a NAS connected to my router. E.g. When I see "My Documents", in fact I see the content of \\QNAP\Bernard2\Documents. This is automatically synchronized by Windows and works fine; it is a standard functionality of Windows and existed since vista or even before. But I recently started using it.
To work around the problem, I tried to select for backup the directory directly on the NAS, but ATI2010 sees it is the same thing, as it checks the NAS directory automatically when I select the "My Documents" in the "select files to backup" dialog, and vice-versa. I tried to mount a drive using the QNAP name (e.g. drive X: pointing to \\QNAP\Bernard2\Documents) and point to it, same thing happens. I tried to use the IP address of the NAS, same behavior.
In resume, I cannot backup "My Documents"; but the backup of the full disk (image) seems to work.
I already opened an help desk call [Case 00472733], on 2010/01/08 (we are the 20th now) but after almost two weeks, I got nothing from Acronis except an automated answer.
If I connect to the knowledge base, it seems to know nothing about the error message, or any of the 3 numbers part of the error message.
Any suggestion ?
Thanks in advance