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An exception occurred while trying to run"shell32.dll,Control_RunDLL hotplug.dll"

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Ever since I started using Acronis I get this error message after trying to stop and disconnect my external HD using the "Safely Remove Hardware' button on the taskbar: An exception occurred while trying to run"shell32.dll,Control_RunDLL hotplug.dll" I just installed True Image 2010 to WindowsXP Pro w/SP3. I've looked at many other review/forum postings that mention this error but didn't see any good fix. Any ideas?

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[quote=Confusedasalways]Ever since I started using Acronis I get this error message after trying to stop and disconnect my external HD using the "Safely Remove Hardware' button on the taskbar: An exception occurred while trying to run"shell32.dll,Control_RunDLL hotplug.dll" I just installed True Image 2010 to WindowsXP Pro w/SP3. I've looked at many other review/forum postings that mention this error but didn't see any good fix. Any ideas?[/quote]

Just a thought. Do you have a secure zone on the removable disk?

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Hello all,

I understand the question and will do everything possible from my side to solve the issue.

Please do the following to solve the issue:

- Go to Device Manager (Right-click My Computer -> Properties -> Hardware -> Device Manager

- Click Show Hidden Devices (View -> Show Hidden Devices)

- Unfold Storage volumes, right-click on each Generic volume -> Update driver (Choose Install from a list or specific location (advanced) -> Choose Don't search. I will choose the driver to install -> Make sure that Show compatible hardware is checked then press Next).

Let me know if you need further assistance.

Thank you.

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SOLVED
an exception occurred while trying to run shell32.dll control_rundll hotplug.dll
In device manager VIEW menu click to "show hidden devices"
Expand "Storage volumes"
You should see a few line of "Generic volume"
I had a corrupted one on the last line. It read "Generic volumeM"
I was worried I would have to delete it from the registry to prevent it from being installed again but I just deleted it, rebooted and problem was solved.