Fix for "operations are in progress" during PC shutdown in Win Vista, 7, 8, and 8.1
Ever since version 12, I have been going nuts over the "operations are in progress" blue screen of death (or color of your choice in Win 8, 8.1) when shut down or restart is attempted while Acronis True Image Home is running.
Here's the fix. I have to credit a tech at Acronis with the batch file, and it worked fine until I upgraded with a clean install to Windows 8.1. Then the command to run the batch file was lost. Because my 30 days of tech support had passed, Acronis would not tell me where to find the console for setting the batch file. At the initial install, the tech set it up for me using remote access.
This is one of the failings of remote access. As a computer user, it's not possible to fully understand what changes the tech is making to the computer.
Through trial and error, endless Google searches to find the right combination of words, I final found what I needed.
First, you need to create a batch file called "KillAcronis.bat" Use Notepad or similar text editor:
REM Open gpedit.msc
REM Go to Windows Settings > Scripts (Startup/Shutdown) > Shutdown > Add "C:\Acronis\KillAcronis.Bat
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
Save "KillAcronis.bat" to your C:\ root directory. Also, save a copy in your documents directory or other backup folder for safekeeping. I added the two "REM" lines to be able to find what I needed in the future if I have another senior moment.
Install the Batch File:
Open GPEDIT.MSC. In Windows Vista and 7, use RUN > GPEDIT.MSC
In Windows 8 and 8.1, from the Start Screen, type "GPEDIT.MSC"
Navigate in the first panel to "Windows Settings > Scripts (Startup/Shutdown)"
Double click on Shutdown in the right side pane.
When the window opens, click "Add" then browse to your batch file of enter "C:\KillAcronis.bat"
Close all the Windows.
You're all set. You'll never see the "Operations in Progress" blue screen of death ever again.