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Fix for "operations are in progress" during PC shutdown in Win Vista, 7, 8, and 8.1

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Ever since version 12, I have been going nuts over the "operations are in progress" blue screen of death (or color of your choice in Win 8, 8.1) when shut down or restart is attempted while Acronis True Image Home is running.

Here's the fix. I have to credit a tech at Acronis with the batch file, and it worked fine until I upgraded with a clean install to Windows 8.1. Then the command to run the batch file was lost. Because my 30 days of tech support had passed, Acronis would not tell me where to find the console for setting the batch file. At the initial install, the tech set it up for me using remote access.

This is one of the failings of remote access. As a computer user, it's not possible to fully understand what changes the tech is making to the computer.

Through trial and error, endless Google searches to find the right combination of words, I final found what I needed.

First, you need to create a batch file called "KillAcronis.bat" Use Notepad or similar text editor:
---------------------
REM Open gpedit.msc
REM Go to Windows Settings > Scripts (Startup/Shutdown) > Shutdown > Add "C:\Acronis\KillAcronis.Bat

/echo off
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
--------------------

Save "KillAcronis.bat" to your C:\ root directory. Also, save a copy in your documents directory or other backup folder for safekeeping. I added the two "REM" lines to be able to find what I needed in the future if I have another senior moment.

========================
Install the Batch File:

Open GPEDIT.MSC. In Windows Vista and 7, use RUN > GPEDIT.MSC
In Windows 8 and 8.1, from the Start Screen, type "GPEDIT.MSC"

Navigate in the first panel to "Windows Settings > Scripts (Startup/Shutdown)"
Double click on Shutdown in the right side pane.
When the window opens, click "Add" then browse to your batch file of enter "C:\KillAcronis.bat"
Close all the Windows.
========================

You're all set. You'll never see the "Operations in Progress" blue screen of death ever again.

1 Users found this helpful
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#1

That's great. Too bad they don't add an official fix to the product. Even more sensible would be that when Windows is shutting down, and tells you it's waiting for programs to exit, Acronis should be on the list. That way you could abort your shutdown, or kill Acronis. The strange thing is that 100% of other software (rounded to the nearest fraction of a percent) has already figured that part out. Yet Acronis is so stubborn that they'd rather be a two star product at Amazon than fix what causes people to stay away from their software.

But the question is what happens next. Assuming that a validation was running, it would make sense for the software to realize that upon startup, and then run it either from where it left off or from the beginning depending on what's feasible. Also, it should be smart enough to get rid of any partial backups or incremental backups and replace them by running a new backup. But is that how it works?

I appreciate this very much because it will keep me from losing data. I don't know how Acronis could miss the fact that by keeping Windows from running, they are keeping real time tasks from running that can't be made up later (such as recording TV or relying on access to a current data set) and the whole point of backing up is supposed to be to accomplish the opposite. It's also a major risk without this because it can literally corrupt a disk otherwise. I don't know how many times Windows automatically ran a check disk upon reboot after a hard reset necessary to get around this problem.

The other thing that Acronis seems to be missing is why people reboot. It might be because they installed new software or patches, but it might be because things are not working. It's the latter that most frequently leads me to reboot. For example, if a video won't play, and Media Center tells me to try restarting Media Center or restarting Windows, I will try to reboot. Then 100% of the time, I will see the "operations are in progress" message. I never have the problem otherwise. So it means that it was Acronis that was keeping my computer from working normally in the first place.

So the bottom line is that Acronis is what's breaking my system in the first place, Acronis is keeping my computer from restarting, Acronis is making me lose access to my computer and causing me to lose irreplaceable data while my computer is down, and is causing me to risk disk corruption (ironically causing me to need to recover from a backup to assure my disk is clean) if I try to get around it without this fix.

If Acronis even offers this as a fix, then they could fix the problem up front and not do things that way. What's even worse is that they will not only complete the operation in progress, they won't even let the computer restart after that one if they have something in the queue. It won't hurt anything at all to finish the operation in progress and do the rest after a reboot, so even if they want to remain steadfastly stubborn, they are being moronic at this point.

Hopefully Acronis will come to their senses some day and fix this. Unfortunately, those dweebs at Acronis are actually saying to themselves, "the customers simply don't understand that it's supposed to work that way...." We understand just fine. It's NOT supposed to work that way. It works that way because of a terrible design. They were NOT SUPPOSED TO design it that way!!!! Any freshman computer science student should be able to tell them that.

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#2

Hagrinas wrote:
Acronis is so stubborn that they'd rather be a two star product at Amazon than fix what causes people to stay away from their software.
...
they are being moronic at this point.
...
those dweebs at Acronis
...

Do you truly expect to encourage Acronis to address your issues with an attitude like this? You may have valid issues, but I think you'll get further by treating people courteously and professionally.

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#3

Honestly, they are so entrenched that I don't expect them to listen to reason no matter what. If I asked them nicely, I already know what the answer would be. They have been giving the same answer for years. "It's supposed to work that way. It's not a bug. Users just don't understand." I'm sick of it. I'd rather spend time warning potential customers who could actually benefit by knowing about Acronis and their lack of concern for fundamental issues. If I pretend they are not being moronic, do you honestly think they would actually do anything about it? Perhaps if they lose more sales, eventually some heads will roll when the president of the company goes to places like Amazon, reads reviews, and finds out why people hate their products and give them such a low average rating. They live in a fantasy world if they think all is right with what they are doing.

In order for them to make progress, they need to actually listen to customers and consider what customers have to say. They can't treat it like a debate and stack all their arguments up so they can try to justify their viewpoint. They need to consider both sides, and they are not doing that. Ultimately it's the side of the customers that's the more important one. They need to recognize that. I don't care if they like me. If they don't want my money, let them send it back. If they want my money, and they want money from others, they need to fix things. I don't need to hear from cheerleaders. They need to hear from customers. Let them read reviews at outside forums and sites. It's the angry ones they should pay the most attention to.

When a company has already pledged to do nothing, I'd have an easier time calling up Congress and telling them to pass a bill funding the government.

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#4

Acronis has incorporated some user suggestions and MVP suggestions, for new features and changes to existing features, into recent versions. So, someone listened. I expect that the people making such suggestions were not rude; I know that we MVPs who made suggestions treated Acronis staff professionally.

Your rude comments, and your justification of them, indicate that you prefer to rant rather than to have an adult conversation. It's pointless, and likely Acronis staff will never read your post.

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#5

The suggestion has been made to them plenty of times before. I don't think that saying "pretty please" is going to change their mind. If you believe it's likely that Acronis will never read my post then it's a moot point because no matter what I say it will make no difference. It's only if they read my post that it's relevant what I say one way or another.

If I understand what you are saying, Acronis is downright spiteful. You are intimating that if they are fully aware of how their problems adversely affect their customers, they are likely to ignore them anyway because they don't think they were asked nicely. That's downright absurd. Any changes would help other customers as much as they would help me, and those other customers who are helped would constitute the lion's share of those who would benefit.

I complained about their product in a way that was objectively true. I complained about their lack of action, which is also objectively true. All you did was complain about me. You offered nothing constructive. You offered nothing related to the issue. It seems as if all you want to do is stick up for your buddies. If you have nothing constructive to add to the conversation, then please go away. I asked you politely. If you insist on posting back and talking about nothng but me and not addressing the issue, then that makes you part of the problem. Do you really want to be a thorn in somebody's foot? What do you think that accomplishes? Is it your role to antagonize?

By the way, I don't see anybody answering my basic question. You must have seen it before you decided I was being rude. So is the product even designed to recover once it's interrupted? Or are you afraid that even though most people who read the response might benefit, I'd be one of them so you'd rather spite me than benefit everybody else who is reading this? If you'd rather ignore my entire post because of two words you don't like and then spite all readers of this thread because of it, what does that say about you?

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#6
Hagrinas wrote:

If I understand what you are saying, Acronis is downright spiteful. You are intimating that if they are fully aware of how their problems adversely affect their customers, they are likely to ignore them anyway because they don't think they were asked nicely. That's downright absurd.

I said no such thing. Do not distort what I said. I said that treating people rudely is not the best approach, that you'll get further by treating people courteously and professionally.

I will not comment further in this thread with someone so rude and argumentative.

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#7

Thank you. I appreciate the point that you will stop insulting me. It's also duly noted that you've yet to say anything related to the issue itself, address any of the issues, or make any relevant comment whatsoever.

TT
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#8

I installed True Image 2014 on my server machine and noticed it was stuck with "operations are in progress please wait the machine will be turned off".

A bit of Googling turned up this page.

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/i-have-the-following-screen-that-will-not-go-away/d7facb44-7d66-46a8-ad72-c8349ab3c6c3

" Do you have Acronis True Image installed? 

http://forum.acronis.com/search/apachesolr_search/operations%20are%20in%20progress?filters=type:forum "

Following the link led me here What had happened is that Windows update had decided to install updates and reboot (it's kind of late at night where I am). So it seems like Acronis had decided to stop that until the validation was complete. So I figured I could just hard shutdown the machine and it'd all be OK. Unfortunately that wasn't the case. Windows wasn't bootable - I had to go into System Repair which did a chkdsk, a reboot, and then a system restore. After that it booted up and installed the update.

Now this all makes me rather uneasy. Lucky for me I'm still in the trial period for True Image so I think I'll just select that as the cause and not buy if after my trial period is up.

No disrespect intended to the good folks at Acronis, but I have to disagree with the idea that stopping a shutdown potentially for hours is a viable design decision.

If they were to change things to work like this.

1) When a backup starts write the new backup to a .tmp file

2) When it ends, delete the old backup and rename the .tmp file

3) Allow Windows to shutdown.

4) If on startup the .tmp file is is present either continue or, if that is not possible, restart the task

6) For validation you could just create a ValidationInProgress file when you start. When you're done, delete it. If it is present on startup, re do or restart the validation. On a shutdown you could write the progress percentage to the ValidationInProgress file and resume the validation from there if possible. Or if that is not possible start the validation from the start,

...or something equivalent then I'll gladly buy their software. However if they keep things the way they are I will not buy it. 

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#9
TT wrote:

I installed True Image 2014 on my server machine

What OS runs the server? ATI does not support some server OS.

TT
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#10

tuttle wrote:
TT wrote:

I installed True Image 2014 on my server machine

What OS runs the server? ATI does not support some server OS.

Windows 7 Home Premium, which is supported

http://www.acronis.com/homecomputing/trueimage/#requirements

Supported Operating Systems

  • Windows 8 all Editions
  • Windows 7 all Editions SP1

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#11

I tried the solution to the post by Eric Toll but it doesn't work. I'm using True Image 2014 with Windows 7 Pro. The post is as follows:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Ever since version 12, I have been going nuts over the "operations are in progress" blue screen of death (or color of your choice in Win 8, 8.1) when shut down or restart is attempted while Acronis True Image Home is running.

Here's the fix. I have to credit a tech at Acronis with the batch file, and it worked fine until I upgraded with a clean install to Windows 8.1. Then the command to run the batch file was lost. Because my 30 days of tech support had passed, Acronis would not tell me where to find the console for setting the batch file. At the initial install, the tech set it up for me using remote access.

This is one of the failings of remote access. As a computer user, it's not possible to fully understand what changes the tech is making to the computer.

Through trial and error, endless Google searches to find the right combination of words, I final found what I needed.

First, you need to create a batch file called "KillAcronis.bat" Use Notepad or similar text editor:
---------------------
REM Open gpedit.msc
REM Go to Windows Settings > Scripts (Startup/Shutdown) > Shutdown > Add "C:\Acronis\KillAcronis.Bat

/echo off
taskkill /IM Trueimagehomeservice.exe /f
taskkill /IM trueimage.exe /f
--------------------

Save "KillAcronis.bat" to your C:\ root directory. Also, save a copy in your documents directory or other backup folder for safekeeping. I added the two "REM" lines to be able to find what I needed in the future if I have another senior moment.

========================
Install the Batch File:

Open GPEDIT.MSC. In Windows Vista and 7, use RUN > GPEDIT.MSC
In Windows 8 and 8.1, from the Start Screen, type "GPEDIT.MSC"

Navigate in the first panel to "Windows Settings > Scripts (Startup/Shutdown)"
Double click on Shutdown in the right side pane.
When the window opens, click "Add" then browse to your batch file of enter "C:\KillAcronis.bat"
Close all the Windows.
========================

You're all set. You'll never see the "Operations in Progress" blue screen of death ever again.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Does anyone know if this script is still good as is or is there something I should change ?

TT
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#12

The problem with that script is that whilst it will let the machine shutdown it will also corrupt any backup in progress by killing off the processes creating it.

I've switched to Macrium which is free for personal use. Actually if you don't run Acronis on a schedule but rather kick if off manually you won't get the problem.

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#13

I would love to try the fix suggested on this thread but I havent figured out how to get to "unlock" the surface from the "operations are in progress" blue screen of death screen. I tried CNTL+ALT+DEL with no luck.

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#14

Since the script didn't work I changed the status of "Acronis Nonstop Backup Service" and "Acronis Scheduler2 Service" from "Started" to "Manual" in "services.msc". I no longer get a blue screen and a message that an "Operation is in progress" when I try to shutdown my computer. The computer shuts down properly instead of remaining at the blue screen all night. I also downloaded Macrium as suggested in an earlier post and it has a very user friendly GUI. Since Acronis doesn't care about fixing the issue they'll be losing me as a customer after more than 7 years of using their backup software.

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#15

Turns out I did not need to apply the fix above. I lucked out (I guess) and Cliff down at the San Diego microsoft store was able to resuscitate my surface pro. By holding the shift key while booting up, We were able to "un-hang" the surface on the "operations are in progress" blue screen of death screen. Life is good now. May use the opportunity to wipe OS, reinstall apps I care about and reinstall acronis WITHOUT scheduler... Hopefully the SHIFT key works for you too before writing a BAT file...

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#16

Thanks for the reply. I think we're talking about 2 different blue screens. The blue screen I get on shutdown states that an "Operation is in Progress and the computer will shut down when finished". The problem is when I go to start the computer up in the morning the same message is still on the screen. The computer is only 4 months old running Windows 7 Pro. I don't have any problems with other software. I have used Acronis on other computers starting with XP Pro and Vista Ultimate. I have searched the internet and many other people have run into this but nobody has a solution that works. The Acronis KB has a solution but it's for an older version of their backup software that has a different GUI. Version 14 doesn't have the same GUI so I can't find the settings that they say to change in their KB. You would think they would update the KB for Version 14. This is very frustrating and it makes Macrium look like it's much more user friendly.

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#17

I'm glad to hear that you have things working. I'd say that I'm glad to hear you won't buy it again in hopes that Acronis will finally start listening, but I think it's beyond hope. Any company that has a 2.5 star product at Amazon is already losing 90% of potential sales due to lack of confidence in the product. I would think that people who work there would try to get the attention of management while they still have jobs there, because the underlying software is actually quite capable. They could turn this into something pretty good. Ironically if you look at the product years ago, even with a less user friendly interface and without features needed for the latest operating systems and largest hard drives, it was a top rated product by industry magazines. Considering that since that time, the effort has been on "improving" the product, one would expect it to be considered the best out there.

They seem to miss the point that it's not what they consider a "good" design feature but what the customers, who are paying them to exist, think of the product. When you alienate the people who pay you money and get them to say bad things about the product, it never helps. What they seem to overlook is that even the most critical people in these forums is a paying customer and among their biggest supporters. If they can't satisfy people like you and me, then there's little hope that we will tell everybody we know to run out and buy the product.

I think that a lot of sales go to long time customers, and I'm included in the group. As much as I dislike the problems, I'll be the first to admit that the parts it does right make it better than other solutions, at least for me. But it's like owning anything with idiosyncrasies that you got used to. It doesn't mean you will stop using it, but it doesn't mean you will promote it or even like it.

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#18

I just installed Acronis 2014 a couple of weeks ago, and first encountered the mystical message "Operations are in progress, please wait." last night. i left the Windows 8.1 laptop on overnight and of course the message was still sitting there this morning.

Thankfully, my Google search brought up this thread, so I was able to home in on the Acronis issue without too much pain. I must say that I find it pretty astounding that there is no explanatory message displayed in Windows, to at least indicate what the process is that is in progress, or offer any choices to cancel, proceed, or otherwise get past it, without risk of corrupting any data, or the Windows OS itself.

I finally just forced a reboot, and fortunately Toshiba automatically ran an operation to check the integrity of the install, and proceeded to a normal boot from there, so no damage was apparently done by my forced shutdown, and I subsequently killed of the scheduled backups that Acronis had selected by default.

I was considering adding the Acronis Cloud Storage backup service as an alternative to the JungleDisk/Amazon application that I currently use, but if I conclude based on comments in this thread, that other users have made legitimate attempts to get Acronis to correct this very poor UI choice, without success, then I am not so sure I want to commit to an ongoing use of that service.

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#19

At least I'm not the only person dissatisfied with Acronis. I have used it for many years and their support and KB has just gone down hill. They want you to pay an annual support fee on top of the purchase price of the software. I upgraded early to the 2014 version so the support I paid for when I purchased Acronis 2013 has now expired. If more people show their discontent and switch to another software with a user friendly UI maybe Acronis will start to support the people that buy their products.

Bo
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#20

Yet one more extremely dissatisfied customer running version 14 who repeatedly encounters the blue screen of death.
Unable to contact Acronis for support as the form requires an error code. Since my machine can not boot, how could Acronis expect me to provide an error code. I strongly suspect that they don't want to address this problem. IF THERE IS AN ACRONIS REP READING THIS, PLEASE REFUND MY MONEY!!!!!!!!!!!!
As warning to others, STAY AWAY FROM THIS PRODUCT!!!!!!!!!!!!

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#21

From my research this problem has been around for some time but I encountered it on Version14. I upgraded to Version 14 when I purchased a new computer running Windows 7 Pro. Don't expect a refund and I doubt if Acronis people read these posts, if they did read about the problem it would have been addressed already. I like Macrium and they do have a free version for non-commercial use. I do agree with your statement "As warning to others, STAY AWAY FROM THIS PRODUCT!!!!!!!!!!!!"

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#22

OK So my Windows 7 Pro laptop is stuck with this message.

How do I get out of it... Should I just power of the laptop or what?

I am heeding the other suggestions to NOT use the scheduler.

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#23

I think your only choice is to power it off. Then when you start it back up you should have the option to start windows normally or boot to safe mode. I've always started windows normally but at the end of the day when I went to shut down the computer I still got the same screen with the message that an operation was in progress. Since you want to heed the other suggestions to NOT use the scheduler this will become a daily ritual. There are no posts that I could find for a solution to this Version 14 problem. You may want to use the pay per incident and call Acronis and they may be able to solve the problem. It appears that Acronis doesn't monitor this forum otherwise they would have posted a solution by now.

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#24

Thanks John

Mike

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#25

@John Tyler. I agree with your suggestion that the only choice is to power it off and force a reboot.

Perhaps I'm just misunderstanding, though, or my Toshiba, Windows 8.1 system is behaving differently than W7 on another system, but I interpreted the comment "heed the other suggestions to NOT use the Scheduler" to mean that the user plans to, or has, disabled scheduled backups, in which case, I would not expect the problem to repeat every day.

That is what I did with mine, after I encountered the message the first time, rebooted and then disabled scheduled backups. I haven't seen any reoccurrence of the problem, not would I expect to, and I plan to do the backups manually in the future. Perhaps I am just fortunate in that Toshiba ran a utility automatically on the boot after my forced stop, which may have cleared out the Windows problem for me.

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#26

That (so far) has been my experience

I simply powered down the laptop, restarted, disabled the scheduled backup, and it now seems to be able to shutdown and start without getting that message.

I have had Acronis on this laptop for a couple of years, but never enabled the scheduler until this morning. Then afterwards went to allow Windows to install updates which is when the problem began.

It is a shame though because I use 2012 on 3 computers and just purchased 2014 for a new W8.1 workstation.

The backup and restore work wonderfully, but I am not pleased that their support department wouldn't even discuss this with me unless I shelled out more $$$. So for now I will continue to use acronis as a secondary non-scheduled backup. I love the backup and restore and only wish that this wasn't an issue.

M

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#27

It's pathetic that their support won't discuss their problems without a fee. If I had realized that when I purchased it in the last few weeks, I never would have done it. I didn't read the fine print about the charges, since I had such good support from them when I bought their package for replacing laptop drives, and I bought it on blind faith. I guess they have to make a buck, but this seems like a poor choice if they want repeat customers in the future.

Fortunately, assuming this is the only killer issue, the backup and restore operations can work for me, and I was forewarned before I made an added commitment to their cloud storage service.

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#28

+1 Agree 100%

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#29

I now use the free version of Macrium because I don't know if the Acronis backup will restore properly since I disabled the scheduler. Until Acronis takes some action to fix the problem I won't be using their backup software or their Cloud Backup.
Good luck to all no matter which route you choose to take.

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#30

Another ATI 14 user with the same scheduler issue here. I'm running Windows 7 Ultimate x64.

Does anyone know if you can run an Acronis backup via the command line? If so, I think I'll just use Windows task scheduler to run a routine backup and disable the buggy Acronis service that's responsible for this issue.

Any thoughts?

EDIT:
I have just managed to intentionally replicate this issue. Here are the steps:
-Schedule a backup.
-Wait for the backup to run.
-At the end of the backup process, open the ATI application GUI and note that the backup status is: CONSOLIDATING BACKUP.
-Shut down the PC while the CONSOLIDATING BACKUP process is still running (NB: It never finishes running, even after many hours, so you have no choice but to shut down eventually).
-Note the 'Operations in progress...' message and the fact that the PC never completes the shutdown process.

The backup logs show no errors at all, and scheduled backups completed successfully.

Acronis Support - please post your instructions on how to resolve this.

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#31

This thread started in October of 2011. If Acronis read this and really cared about the problem they should have posted something whether a fix or an estimated date of a patch. Apparently Acronis doesn't monitor this forum or if the do all posts go to their spam folder. As a long time user of Acronis True Image I feel that they don't care about their loyal customers.

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#32

@Acronis Support:
Ok, let me be more specific about this issue. This issue is caused by the fact that the 'CONSOLIDATING BACKUP' step at the very end of any given scheduled backup fails to complete sometimes. This leaves the PC in limbo, and any attempts to shut it down are met with message in the original post.
It is not clear why this step fails to complete because the backup logs never contain any errors (all backups are reported as successful), even when I terminate the TrueImageHome.exe service, which then allows me to shut down gracefully. I can only assume that the CONSOLIDATING BACKUP step only runs every nth backup (incremental in my case), which would explain why about 50% of my backups apparently complete without any problems.

As far as a solution goes, I understand from this and other posts on this subject that a force-quit of the TrueImageHome.exe service is your suggested solution, run via batch file at shutdown. This is a workaround, not a solution.
Am I also correct in thinking that adding a batch file that kills this service as a 'post-command' isn't going to work, since the backup gets stuck on the CONSOLIDATING BACKUP step and never actually completes - therefore it can't actually run any post-commands?

Your advice on a permanent solution would be appreciated, as I'm running out of my 30-day support grace period and haven't been able to get the application working correctly yet.

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#33

@HamishKL:
If you still have time in your 30-day support grace period you would be better off contacting Acronis support directly. If you look at all of the posts in this forum there are no responses from Acronis. So I don't think Acronis support people don't read these comments and if they do they should have had an answer since the first post appeared more than 2 years ago.
The creation of the BAT file and turning off the scheduler were all posted by members of this Forum and not by Acronis support. Use your 30-day support grace period to get an answer directly from Acronis if they have one.

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#34

Sadly Acronis' support site refuses to acknowledge my newly purchased and activated version of ATI 14.0, so my only available versions are 8.0 and 10.0, which are no longer supported.
This means I can't log a support ticket.

Nice.

I have left 'feedback', but who knows if anyone will see this in time, hence my requests via this forum post.

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#35

Hamish that's too bad that you have the support for ATI 14.0 available but Acronis doesn't recognize your request for help. My support ran out but there should have been a solution since this problem existed since at least October of 2011. I'm going to continue to monitor this forum to see if the problem will ever be resolved. In the mean time I've switched to the free version of Macrium and wouldn't recommend any Acronis products to anyone. As far as I'm concerned Acronis can kiss my a** and stick their software up theirs

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#36

Thanks for posting the solution to this annoying problem. I'm anxious to see if it does stop this message from hanging up on shutdown.

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Comments: 28

#37

Larry, I don't think real solution was ever posted that is backed by Acronis Tech Support. Any ideas posted have a post as to why they shouldn't be used. This thread was started in October of 2011 and no fix was ever suggested by an Acronis Support person. I didn't start having the problem until I upgraded to ATI Version 14. So if you try anything in hopes it will resolve your problem you may jeopardize the integrity of the backup. Use caution and if you still have unpaid support available you may have better luck at getting a real resolution to this issue from Acronis. I had been using Acronis for many years and it helped save me from a disk crash. I don't have any faith in Acronis based on the posts in this forum.

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#38

I'm having the same problem and wonder how it's possible to leave the customers without an official solution! I've had problems with other softwares like "Samsung Kies" or "BitDefender" but they found a solution (I must add without any publicity) with their next update. I'm going to find and try Macrium and leave Acronis behind.

Thanks to those who proposed solutions or explained the causes of the problem.

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#39

I too have this terrible problem of OPERATIONS ARE IN PROGRESS... My computer is a Dell E520 running Windows 7. I usually turn off the computer and walk out of the room until one day, in the next morning, I came in and the message was still on the screen - an all night run. Now I have to wait to see if my computer shows the message at shut down or not before I go to bed. I usually just hit the on/off button and in the morning it comes right up. My Acronis 2014 triple pack is not in the 30 days service. I read all the past messages so this is an occurring problem not fixed by a company that is getting continuous bad reviews. Don't these guys know that you make more money when you satisfy customers? I am not paying for technical help on an issue that is worldwide, as seen by the number of comments. Time to write to the President of the company on lawyer letterhead.

I never have the program make backup on its own schedule, but make backups when I feel like it.

Steve

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#40

I too have this terrible problem of OPERATIONS ARE IN PROGRESS... My computer is a Dell E520 running Windows 7. I usually turn off the computer and walk out of the room until one day, in the next morning, I came in and the message was still on the screen - an all night run. Now I have to wait to see if my computer shows the message at shut down or not before I go to bed. I usually just hit the on/off button and in the morning it comes right up. My Acronis 2014 triple pack is not in the 30 days service. I read all the past messages so this is an occurring problem not fixed by a company that is getting continuous bad reviews. Don't these guys know that you make more money when you satisfy customers? I am not paying for technical help on an issue that is worldwide, as seen by the number of comments. Time to write to the President of the company on lawyer letterhead.

I never have the program make backup on its own schedule, but make backups when I feel like it.

Steve

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Comments: 28

#41

Steve,
Good luck with your letter. It will probably go into their recycle bin. It's obvious that they don't care about customer satisfaction anymore. I have been a long time user of Acronis True Image and never had a problem with their tech support. Now it looks like they just don't care and it's up to the users to fix their problems. They were rated #1 for many years now they're down in the reviews. I have tried Novastor and it's not real user friendly but it does work. I'm using that on an older computer running Windows Vista. On my new computer running Windows 7 Pro I switched to the free version of Macrium and I liked the interface so much that I just purchased the paid version. The Acronis True Image V14 was originally purchased for my newest computer and it ran okay then the problems started and I found this forum because I wasn't going to pay for tech support so no more Acronis products for me. Here's a link you may want to check out and you'll see the review for Acronis True Image V14 which now ranks #5 and for many years they rated it #1.
John

http://bit.ly/1ea5mfe

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#42

I used the batch file that was mentioned in the post above by Eric Toll on 2011-10-21 and so far it has worked fine. I auto backup nightly with and all the back ups look normal. I have a HP Pavilion dm4 running the latest Windows 8 version. I have Acronis True Image 2014 Premium build 6614.

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#43

I used the batch file that was mentioned in the post above by Eric Toll on 2011-10-21 and so far it has worked fine. I auto backup nightly with and all the back ups look normal. I have a HP Pavilion dm4 running the latest Windows 8 version. I have Acronis True Image 2014 Premium build 6614.

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Comments: 6

#44

Hi Larry,
Thanks for the positive advice but I don't accept that a scripted force-quit the application at shutdown as an acceptable solution to what is presumably a straightforward bug - probably a file access conflict or something similar.

If anyone can provide an e-mail address or other method for me to contact Acronis support directly, I'd be very grateful. Their site is not very helpful and doesn't acknowledge my purchase/activation of ATI 14, even though the app itself tells me that it's now registered. This leaves me with no apparent way to access the support that I'm entitled to, and I really would like to tell them what I think of all this.

-Hamish

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#45

Hi Larry,
Thanks for the positive advice but I don't accept that a scripted force-quit of the application at shutdown as an acceptable solution to what is presumably a straightforward bug - probably a file access conflict or something similar.

If anyone can provide an e-mail address or other method for me to contact Acronis support directly, I'd be very grateful. Their site is not very helpful and doesn't acknowledge my purchase/activation of ATI 14, even though the app itself tells me that it's now registered. This leaves me with no apparent way to access the support that I'm entitled to, and I really would like to tell them what I think of all this.

-Hamish

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Comments: 28

#46

Larry,
If you're going to run an auto backup nightly the script may solve your problem. I prefer to do a full manual weekly backup like I have done for many years. I know it's worked in the past after it saved ma from a hard drive crash in. So for me the only thing that would let me shutdown my computer as I do nightly was to turn off the scheduler. If you read other posts about doing this it was assumed that the backup may not be valid. I don't want to risk my time creating a bad backup, it only give a false sense of security. I agree with Hamish that this shouldn't be a fix, it hasn't been approved by Acronis. Just remember that you may have backups that won't restore properly if needed.

Hamish,
I wish you luck in trying to find an email address for Acronis tech support. It's probably unlisted or in an undisclosed location. This fiasco is a slap in the face to all Acronis users that just upgraded to ATI 14.0 by not supporting this new release that we paid for. They may have taken our money and may have gone out of business since they haven't replied to any of the posts in this forum. Like I mentioned in earlier posts I was a loyal user for many years and they let me and many other down. For all we know other people that may have faced this problem and either paid for support or switched to another companies backup software.

Good luck to all,

John Tyler

Regular Poster
Posts: 84
Comments: 239

#47

I'm happy to report that the post by Eric Toll works on my ThinkPad w700 with Win8.0 running on it. I just found this thread, created the script, installed as directed. Rebooted twice (the first reboot created some strange results) and after the second reboot all seems to be OK.

w0w
Beginner
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Comments: 3

#48

Shame on you Acronis :) All you need is to make the same option for Home version of trueimage as already done for Acronis Backup Software https://kb.acronis.com/content/19016

Beginner
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#49

Just a post to add to the chorus and to echo Hagrinas' trenchant and - yes - witty comments. He rightly points out that as a rule of Windows software design and sheer practicality that hijacking the shutdown procedure with no way for a user to determine the cause of the delay - other than a desperate Google search that might lead here - is hardly the way forward, especially after many so-called upgrades to the product.

Fretting that users - i.e. the ones paying for the privilege of having to cook up brute-force workarounds - might be 'rude' is missing the point entirely. If a meal is undercooked I am entitled to take issue with the kitchen. If a plane is late I am entitled to question the airline.

Support, for those eligible, is useless by definition, since they can't rewrite the software themselves and can only confirm that this is designed behavior. In my experience with support for both home and business products, it inevitably leads to 'let me conduct a remote session.' Now, this may be a means of addressing the problem and/or overcoming a lack of technical knowledge on the part of an end-user but it is not a substitute for interaction, an explanation of the issue at hand and, ideally, a permanent fix. Moreover, it is often an attempt to sidestep the language barrier between stateside users and support folks who, despite being capable and acting in good faith, may not be native English speakers.

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Comments: 28

#50

I had been a loyal customer for many years but I have switched to Macrium. When Acronis comes out with the next upgrade they may find out then that they'll loose many home users. Apparently we don't matter to their business.