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FTP-Backup problem - no connection with correct credentials

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ATIH 2014. I wanted to switch my backup procedures from drive letter NAS target to FTP-server on NAS (D-Link DNS-320). I could somehow manage to make backups on a few days, but then no more backups - no connection to FTP server possible from ATIH. I tried to reenter the credentials, no way. With the same credentials I can connect with Filezilla client, Chrome browser, Firefox FireFTP addon. As I could see, I am not the only one having problems with backup to a NAS FTP-server. Is there any final "how-to"  to make the stuff work reliably?

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mvp

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Franz47, take a look at KB 34224: Acronis True Image 2014: Backing Up to FTP which was written for your 2014 version.

KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials may offer some further suggestions you can look at - this was written for later versions of the product so I am not sure if it will apply to how 2014 does the same?

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Thanks for the reply, I will try to find out whether there is some solution for my problem.

Another question popped up. When defining the target for the backup, there is always an offer to create a new FTP-connection. I tried to delete a created FTP-connection at the same place but could not find a method. Is there a way to delete once created FTP-connection otherwise than via registry?

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mvp

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Franz, have you tried looking at the Windows Credentials Manager in the Control Panel to see if this has details of your existing FTP connection?

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Since I am running my computers in German, I am not sure, what You meant. Control panel of Windows or Control Panel of ATIH?

BTW I just checked to create an FTP-connection to 2 D-Link DNS-320 NAS FTP-servers in my latest laptop with Win 10 and ATIH2016 - same problem. Filezilla and FireFTP Firefox addon make a connection immediately, when I try to create a new test-backup of a directory on the laptop with the same credentials, connection is refused. I must say that this is very frustrating with a commercial piece of sofware and a probably very generally expected task. On this laptop I definitely have never entered wrong FTP-credentials which would confuse the software.

Legend
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mvp

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Franz, the Control Panel is for Windows for the Credentials Manager.

I just checked setting up an FTP connection to my own Synology NAS and the only way that I could establish a connection was to enable FTP with no encryption as it does not look like ATI will support either FTPS (using SSL/TLS) or SFTP (using SSH), both of which work fine with an FTP client such as FileZilla.

This suggests to me that the FTP support is the most basic and insecure and as such I did the test then immediately disabled this option on my NAS as I already get probes with SFTP enabled from hackers trying to find open ports etc.

Personally I use the NAS SMB service for access for my normal backups using \\MyNASName rather than going the FTP route.

In reply to by Steve Smith

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Thanks for sharing these interesting experiences...

Up to the emergence of the widespread ransomware attacks recently, I did my backups also via SMB to a NAS which I had mapped to a drive letter in Windows. Since I learned that ransomware can infect a system without opening a suspicious mail or file and encrypt everything which has a drive letter, I wanted to switch to another method which would be safe from attacks by ransomware. I thought FTP with credentials would be the solution. Up to now this has created more headaches than the ransomware...

My home network is 10.0.0.xxx - so I will forget about FTP backup and again do my backups via SMB, but to a \\10.0.0.XXX\.....  and not to a drive letter mapped drive - would that be safe from ransomware attacks? Probably the wrong place to ask, but since backups are the only and best solution in case a ransomware attack has been successful, this is a critical question.

Still I think there is plenty of room for improvement of the FTP-connection part of True Image in the next version.

At the moment probes from the internet to my NASes are not a problem since they are behind an ADSL-gateway with a firewall and I am not (yet) accessing my home network via internet.

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And I have finally uninstalled, cleaned ATIH from my desktop and reinstalled it from scratch, making a completely new backup to the NAS via SMB.

Legend
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mvp

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Franz, I have never mapped any drive letters to my NAS and do not even have any user accounts on the NAS which match any of my Windows user accounts.  

When I create an Acronis backup to the NAS, then it uses credentials which are valid only for the NAS and target folder structure, which Acronis encrypts.

See forum topic: Ransomware which pulls together some of the discussions that have been aired on this subject!