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Information sur Acronis et Windows 11

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Beginner
Posts: 1
Comments: 0

Bonjour à Tous,

Je tenais à écrire ce post pour vous mettre en garde sur l'utilisation d'Acronis sous Windows 11. J'ai migré vers W11 il y a 10 jours. J'ai testé les sauvegardes  avec Acronis , que j'utilise depuis maintenant 4 ans. J'ai une licence pour Acronis True Image 2021. Je n'ai rencontré aucun problème avec les sauvegardes. J'ai voulu faire un teste de restauration de données. Le menu d'accueil de la restauration indique 'aucun donnée à récupérer pour le moment'. Je peux, heureusement, restaurer des données à partir de l'explorateur de fichiers' de Windows en ouvrant le dossier de sauvegarde d'Acronis.

J'ai ouvert un incident chez Acronis et leur réponse m'a quelque peu surpris. Acronis True Image ne serait pas compatible Windows 11. Il faut acheter la version d’Acronis Cyber Protect Home Office. Voici leur réponse :

Acronis True Image 2021 et les versions antérieures ne prendront pas officiellement en charge Windows 11, même si nous n'avons entendu parler d'aucun problème de compatibilité important. Vous pouvez utiliser Acronis True Image de n'importe quelle version sur Windows 11 à vos risques et périls. 

Plus d’information ici: https://kb.acronis.com/content/69259
(Vous pouvez sélectionner la langue française directement sous le titre.)

La version d’Acronis Cyber Protect Home Office a été testée sur des nouvelles configurations matérielles comme Windows 11. 

Pour les anciennes versions d'Acronis il n'y a pas de mis à jour prévu, car l'ancienne version ne reçoit plus ou ne recevra pas de support technique, ou sera testée.

J'aurais apprécié un message d'information de la part d'Acronis m'informant que la version que j'utilise n'offre aucun sécurité en cas de restauration. Un comble.

C'est pour cela que j'ai souhaitais poster ce message.

 

 

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Legend
Posts: 106
Comments: 26700

I wanted to write this post to warn you about using Acronis on Windows 11. I migrated to W11 10 days ago. I tested the backups with Acronis, which I have been using for 4 years now. I have a license for Acronis True Image 2021. I have not encountered any problem with the backups. I wanted to do a data restore test. The restoration home menu indicates 'no data to recover for the moment'. Fortunately, I can restore data from Windows' File Explorer by opening the Acronis backup folder.

I opened an incident at Acronis and their response surprised me somewhat. Acronis True Image is not compatible with Windows 11. You must purchase the version of Acronis Cyber ​​Protect Home Office. Here is their response:

Acronis True Image 2021 and earlier versions won't officially support Windows 11, although we haven't heard of any significant compatibility issues. You may use Acronis True Image of any version on Windows 11 at your own risk.

More information here: https://kb.acronis.com/content/69259
(You can select the French language directly under the title.)

The Acronis Cyber ​​Protect Home Office version has been tested on new hardware configurations such as Windows 11.

For older versions of Acronis there is no update planned, because the old version no longer receives or will not receive technical support, or will be tested.

I would have appreciated an informational message from Acronis informing me that the version I am using does not offer any security in case of restore. A shame.

That's why I wanted to post this message.

Alain, welcome to these public User Forums.

Acronis have given you their official position / statement regarding Windows 11 support which is to be expected.  Acronis do not support Windows Beta products such as the Windows Insiders builds of Windows 11 during the period leading up to it being released to the general public, and they stop supporting older versions of their own products when they release new products / versions.

This means that the only Acronis product for home / small business users to be tested with Windows 11 is their new subscription only Acronis Cyber Protect Home Office product - they have not done any official testing with their older Acronis True Image versions!

Having clarified the above, the reality is that earlier versions of Acronis True Image do work with Windows 11 for both Backup & Recovery but those versions are out of any official support by Acronis.

I personally have ATI 2019 working just fine on a Windows 11 system where I have done both Backup & Recovery operations.

The restoration home menu indicates 'no data to recover for the moment'.

This is a known issue that has nothing to do with Windows 11 and has been reported across several different versions of Acronis True Image and simply indicates a disconnect between the Recovery panel and the true state of backup status.

You should be able to resolve this issue by trying one or both of the following actions:

  • Perform a Validation for the backup task showing this issue.  This will validate that all the backup files are present and remain unchanged from when they were written to the disk.
     
  • Use the 'Add existing backup' option (found hidden under the caret 'v' to the right of the normal + Add backup option) and select the most recent backup file for the task to be added back.

I have used the above for one of my own backup tasks on the one occasion when I too saw the same error message!