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Locked out of folders on mounted drive

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I'll try to make this as short as possible but bear with me.

How things work now!

Dell Dimension 4600
Running Win XP with all current updates
Running TI Ver8 (build 937)
(I know but it runs great and has done all I needed........maybe till now.)

I have two physical hard drives. One for Win and all apps plus docs. Second for backups only! Always keep two copies of backups using defaults of TI.

So my Dell needed to be cleaned up, just so much junk loaded over the last several years and ran into a stubborn virus that even taken out by my AV kept coming back and my AV was a hog. (Guess who!)
So I decided to just reformat the master harddrive and do a clean reinstall of Win XP and change my AV software.

I had a week old backup on my second hard drive and made a current backup with TI. When it was done I did an Explore Image, mounted it to a drive and went through checking that everything was there.
The backup is a complete backup (not incremental) of the entire "C" drive which is an NTSF file system.

When I go to explore the image by mounting the drive there are two drives shown.
1) FAT16 Primary of 39.19MB FS: FAT16 Partition: Oxde (EISA configuration)
2) NTFS Primary, Active of 87.7GB

If I check both I get an error that the FAT16 partition cannot be mounted.
If I only check the NTFS partition no problem!
This happens on every backup from day one.


This computer is used by myself and my wife so we had passwords to access our accounts.
Now when I mount the drive it comes up but access to our personal docs is not allowed.
I tried making the same password for my current account but I guess too many changes and it still will not allow me access.

Please be aware that I've spent more than several hours reading all the material on the forum and in the KB on this problem so I understand the suggested solutions.

My question / My plan

Please tell me if this would work.

I thought that because of my second HD I would Restore the image to my second HD and make it a Primary / Active partition because what I have read in the documention for TI8 is that it will make new partitions as one of the options during the Restore Image process.
Then I would shut down, unplug my master HD and plug those cables into my Secondary HD with the restored image and turn on the computer to boot to the restored image on the second HD.
Once into the old windows I would take off the passwords for both accounts, make a new backup with TI onto a second logical partition on same drive I made during the Restore process. Check image then shut down and swap out cables on HD's so I can boot up into the new windows and access the backup on the second HD which would no longer be affected by the passwords on the personal folders.

What worries me is getting an error mounting the FAT 16 partition. Can I just ignore that when I restore the image? Is it something I need to have windows work when I reboot to the second HD after the Restore process?

I think that is it..........................hopefully! LOL!

I may not be back on the computer till Sunday am or even Monday am so take your time and any questions I'll answer as soon as I get back.


Aloha, Pete

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See my last post for a step by step guide on fixing this!

Aloha, Pete

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I don't know v8.

Option A. In Windows, instead of mounting the image, can you double click on the TIB file in Windows Explorer and see the files inside? Can you get to the files you want this way?

Option B: in Windows, when you start down the path of restoring your image, do you have the choice to restore only certain files and folders?

Option C: booting your computer on the ACronis recovery CD, when you start a recovery process, do you have the choice of restoring only certain files and folders, instead of a whole partition?

Regarding your idea, be careful. If you restore your system on the second disk and you restore entire partitions, you need first to re-partition your disk so that the partition where your backup is not overwritten. So let's say your backup disk has a D:\Backups partitions. You will need to create 2 new partitions (let's say X with a New System label of the same size as your current C or bigger, Y with a New EISA label of the same size as your current EISA partition or bigger). Then you can start the restore. First restore only the EISA partition, once complete without rebooting, restore your C:\ onto X assigning letter C:\, then MBR and track 0.

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I tried making the same password for my current account but I guess too many changes and it still will not allow me access.

It's not passwords - it's just new different user SID after you reinstalled windows, and the security permission of 'docs and settings' that doesn't allow access to anyone. Your plan won't work because it will produce the same backup with the same permissions. You should be able to A) and B) options from Pat L's comment.

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I am not as definitive as dev-anon. I have seen cases where moving files from one computer to another would result in Windows indicating that the access is restricted because coming from another computer, but then allows you to go ahead. As long as your data is not encrypted, there should be a way.
Worst case, if you restore, you can try to boot from a CD and use DOS commands to move the file and reset the ACLs.

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Well it will not let me restore the image to the second HD so pretty much I'm screwed.

Ver 8 will not allow me to just restore individual folders or files.

I have tried changing the permissions and ownership of the .tib go.

Gee it sure would have been nice for Acronis to have mentioned this little "quirk" in the program.

So right now tons of family photos are locked in this backup image..............................I'm REALLY PISSED!!!!!!!

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Try to download the trial version of ATI 2011 on another computer, create a bootable media from it, and restore selected folders with it.

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Thank you Pat L. !


The boot disk will not load, after setting the monitor type it loads some stuff and ends at a command prompt it looks like, like the dos prompt and just hangs there till I type in "exit".

So I tried to access the .tib file to mount and also to restore but now Acronis claims the file is corrupted and does not even try to open or mount it. I only tried to open it with the Acronis software so how is it bad now!!!!!!!!!!

This is beyond crazy that there is not some way to access this file. Right now I want Acronis to get my information from this file and Idon't care if I have to send in the HDD with the file on it. I'm not going to loose pictures of my sons graduation and many other important parts of my life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So RIGHT NOW somebody from Acronis better contact me and arrange some way of getting me my information!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pete (really pissed!)

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Anybody from Acronis here?????????????????????????????????????????????????????????????

A little help??????????????????????????????????????????????????????????

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A few options to consider. As I understand your situation, you are using Version 9 8, build 937 and you have current backups which are stored on a 2nd backup drive which I call disk 2. Unable to access your files due to security issues.

What I would suggest is that you restore your backup again but when you select what is to be restore, check mark the disk option. A disk option restore is permissible in version 8 and if I understood your post correctly, your backups had everything checked as to what was to be included in the backup.

As for the target disk: (A restore will destroy the contents of the target disk so the target disk must not have any data.)

Option a: restore again onto disk 1

option b: or buy or borrow a disk 3;

option c: or if you have room, copy/transfer the backup files from disk 2 onto disk 1 and use disk 2 as the target for your restore from backup files on disk 1.

Your best chance of success is when the old source is removed and a new target is placed in the same connector. It sounds like you might have IDE drives which means you would also have to change the jumpers. I realize changing jumpers is time consuming but I am trying to replicate your system.

When you boot, boot with only the newly restored drive connected and in the same physical location as the origina . You can simply remove the connector on the other drives.

What I am suggesting is that boot the computer with the new drive placed where the old is.

2. As for option b: an alternate option would be to buy a much larger 3rd drive and use the new larger drive as the drive to contain your existing and future backups. This would enable the copying the existing backups from the current backup disk 2 onto the new larger drive and then restore you backups onto your current smaller disk 2.

A disk restore is closest to having the target be identical so I am hopeful (but no guarantee) that this new restore will enable you to access your files again.

If you had a disk 3 and a restore was successful, you would then be able to do a fresh install of Windows and program onto a drive not in use and have the recently restored disk as a source from which to copy your old personal files onto your fresh installation.

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Thank you for responding very much!!!

Well I actually had Ver 8 not 9 but the build number is correct. (Nit picking eh? lol)

I did have the .tib file on the second HDD but I did not want to overwrite my new install of XP. I only needed to get picture files and working files. I had discs of my e-mail and a few programs I needed to load right away. I did the last backup right before reinstalling XP and mounted it to carefully check that files were there, verified it before doing that.

So when I could not mount the file I needed to restore it and I wanted to restore it to the 2nd HDD. I moved the tib file to the "C" drive and not even in any folder. Tried to restore and could not.
Tried all the suggestions of file ownership, Admin login etc, etc...........

Then it started giving me the "File is corrupted" message, no mounting.

As Pat L suggested I downloaded current version and tried to mount image, NO GO. Then late today I tried to mount again and HOORAYYYY! it mounted but still no access to the locked folders. Now it would not even let me copy folders or files I could view, I could view thumbnails of the pics but not copy them. Grrrrrrrrrrrrrr!! Next time no mounting and "File is corrupted" message.


1) I have sata drives both identical size.
2) I understand what your saying but as the tib file is on my boot disk "C" I do not want to move it again for fear of corrupting it.
3) I have a larger sata HDD that I will try making the target of the restore but I do not even know if I can access the tib file in the first place. I would like to test it but cannot overwrite what I now have on the 2nd HDD and if it's only gonna work once I do not want to risk it.

If I do not post tomorrow it failed and I ran full speed head first into a block wall and am in the hospital. At this point I will not care about pictures, files or even computers. If by chance my head is as hard as people claim (Wife and kids) then I will just have a headache and will be even more angry.

Aloha, Pete

Posts: 172
Comments: 11125


It would seem that your best choice would be to restore to a 3rd drive and leave everything else untouched.

Have you tried to open Windows explorer on the original disk 1.
Browse to either of your backup files.
Right click on one of the backup files and choose the Explore option.
Browse inside the backup file and copy the desired folders onto a new location.
Try opening the new folder. If unable, can you reinstall the encryption program being used to protect the folders.

You are learning the hard way why so many use multiple methods of protection to secure our data. Many users use a variety of methods such as copy data onto DVD or onto other drives or online backups. The object being to have a second or third copy in a natural state and not compressed so it can be accessed without the use of passwords. Many have duplicate disks and keep them in a safe, or offsite, etc. Some examples of others backup strategy can be found in item #12 of my signature index below.

I really hope you are successful. Ultimately you may want to contact the vendor or the software that is controlling the password rejection.

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The extra HDD I had was DOA so must get another today.

The VENDOR keeping me out of the folders IS ACRONIS!!!!!!
Please don't play an end around game with me at this point.

I have some pictures on DVD's and CD's but the second HD held many of at least the last two years worth of pictures.

And BTW the promotional stuff from Acronis sure makes it feel like THEY are keeping your info safe.
Not everyone has the time, expertise, money or desire to become a computer backup wizard with all the hardware that can go with it. That's why people like me use Acronis!!!!!!!!!!!!!!!! And that's how they advertise it!!!!!!!!!!!!!!!!!!!

Aloha, Pete

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Comments: 9


Well it looks like my head will not be meeting Mr. Wall.

I cleared out my 2nd HDD and tried one last time to access / restore my information.

Started by opening Acronis in XP on my C: drive. logged in as Administrator
Would not mount, would not recover, file corrupted message over many times. Opened and closed Acronis a few times and then BINGO!!
It showed the .tib file as an item on the recover screen.
I could see the locked out folders and the files within even had right click option to open file and tried but file path or something did not let it happen.
Ended up getting 99.5% of the folders and files I needed out and onto my second HDD but now still must access the folders which say access denied. Hopefully I'm 99% of the way back to my files and the story is much longer but right now I'm off to try and unlock the individual folders.

Will write more tonight.

Aloha, Pete

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Comments: 9


Everything recovered, everything accessed and safe on a hard disk by itself.
I will be reinstalling my OS now and the backed up files will be available

Thanks for all the suggestions.
In the end it was some help here, some dumb luck and a couple things that made no sense at all.
One time I changed a setting and tried to access the go.
Tried to access go.
Turned off computer and went to bed.
Got up in the morning, turned on computer and could access the file.
Go figure....................

I attached text files of what I learned and step by step instructions for what worked.
Check them out if your in the same boat as I was it will save you lot's of time!!!
Open and read them in order and use the ownership as a guide to do that.

Aloha, Pete

Attachment Size
61016-94687.txt 3.96 KB
61016-94690.txt 4.28 KB
61016-94693.txt 4.72 KB
61016-94696.txt 1.37 KB
61016-94699.txt 628 bytes
Posts: 172
Comments: 11125


First, I am very glad you were able to recover your pictures and data plus I want to congratulate you on your perseverance and unwillingness to throw in the towel.

Secondly, your taking the time to write notes and instructions I do believe will be beneficial to others. Your notes included both some causes and preventions as well as recoveries. I read them all and you were quite complete. Having a PLAN B or PLAN C can be very important if something unforeseen goes wrong with plan A. Your experience is one of the fallacies of any software that stores the files in a format which can only be read by that specific program. This is why some users have a second disk which mirrors the first and the alternate disk is stored away for safe keeping.

Your comments about copying files is important because too few practice any safety measures relating to copying or moving files. As a safety factor, when copying tib backup files to another location, it is prudent to additionally validate the file in its new location via the Rescue CD before the file is considered for deletion. Your disconnection of the 2nd disk was also a wise safety precaution.

While TrueImage is not always perfect, I have done sufficient restores to old and new disks that I know they will work and if they shouldn't, I still have my original disk plus extensive other backups. You might have an interest in the methods used by xpilot as per this link below. If I remember correctly, he also uses "no compression".


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Comments: 9


Thanks Grover!

I have thought out a new backup plan after all this and as you say it will include NO encryption unless it is like a zip file where many programs can access it. Even so from now on I will NOT encrypt my backup.
I have on order two identical hard drives which I will use for backups.
I am making a special mount for these drives so I can take them out in less than 1 minute.

Every month I will take a current back up HDD to my friends house 2 minutes away and trade it out for an older copy in his gun safe, take the older copy home and start the backups to this drive for the next month. I will take his backup to my house!
This leaves me with 2 HDD's used alternating as backups only. There is still my main drive with the OS on it and an identical backup drive for this one.
I think that covers me and in a worst case senario where my house burns down I go to Wallymart and pick up a cheap PC and connect my backup from the friends safe to the PC and there is all my info except for the most of one month.

Unless this whole island blows up from the volcano.......................YIKES!

I will look into Xpilot, Thanks!!
And just THANKS AGAIN for trying to help out it did help me get to the end result.

BTW for any Acronis employees. I had sent an e-mail start of the week as a test and NEVER heard back from you.
The old saying applies...........
"One happy customer tells two friends. One unhappy customer tells everyone he talks to." That's me folks!!!

Posts: 172
Comments: 11125


For my desktop computer, I have an Antec Easy Sata quick swap enclosure. Staples stocks this item as well as many of l the online web stores such as newegg or tigerdirect or amazon.

Thermaltake offers some good docking stations which make backups and restoring very easy. I have one of the units below plus another which supports usb3. These also work very well.

There is an item #12 in my signature index below which you may find interesting which relates to a variety of backup methods in use by others. I will also add your final attachments summations to my index as well. Good luck.

Some of the Acronis postings mention a special Rescue CD for Dell machines. Maybe send them a personal message inquiring about this. Link below. YOu may also want to point them to this thread as they do not read every posting.