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Long time to load backup content

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Beginner
Posts: 1
Comments: 1

I am trying to restore files from a .tib file.  

The program seems to be stuck on "Loading backup content".  The file size is about 300 Gb but it has been doing this for an hour and seems to be hung.  Should it take this long to load 300 Gb ?  I would appreciate any suggestions.  I have attached a screen-shot of what it is doing.

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Legend
Posts: 110
Comments: 28771

Lawrence, welcome to these user forums.

300GB is a large file to be processed and may take some time to load when doing this from within the ATIH GUI application via a Recover operation.  If your backup also have incrementals associated with it, or is on a mapped network drive etc, this too can add to the time taken to load.

If you are only wanting to recover / restore some files or folders from your backup image file - you can do this outside of the ATIH GUI by using Windows Explorer.  You should be able to either mount your backup image as a drive letter, or just simply double-click on the .tib file and explore the contents, then use Copy & Paste to restore the files you want.

Forum Hero
Posts: 70
Comments: 8346

Lawrence, 

That looks like a full OS image and it is showing that you are doing a disk recovery... are you wanting to restore files/folders out of that?  If so, navigate to the backup .tib file in Windows explorer and double click on it.  It should open up and then you can copy and paste files out of it to recover that way - should be much faster.  

Alternatively, you can right click the .tib file >>> acronis >>> mount as volume and give it a drive letter in Windows and then copy and paste from it.  That is usually faster if you have a lot of files to retrieve manually this way. 

Otherwise, if you plan to do a full disk or parition restore, you should be using your recovery media instead - it's safer and Acronis is going to reboot your system to peform the OS recovery anyway... but will modify your Windows bootloader to try and boot into Acronis Linux environment. If your bios is not configured properly, this may fail and if Acronis doesn't boot, it may not be able to set the bootolader back properly.  

 

Beginner
Posts: 1
Comments: 1

Thank you for your reply.  Unfortunately, the .tib file would not open with either double click for right click.  Acronis TIB 2015 would not find or use it even when I copied it to a HDD in the PC it came from.

I went back to a previous backup done with Windows Backup and restored the file I wanted from there.  I have some manual updating to do, but my Windows Backup was reasonably recent.

Thanks again.

BTW - I have Acronis TIB 2011 on another i7 machine.  When I loaded the .tib file on that PC, I was able to open it with Windows Explorer.  That saved me some typing time.

Forum Hero
Posts: 70
Comments: 8346

Not all version of Acronis can read older backups.  IF you wre using 2015 to try and read an older backup, that may be part of the problem...

1689: Backup Archive Compatibility Across Different Product Versions

* (!) Backups can only be restored. Other operations can be limited. It is necessary to create a new backup plan / archive.

Acronis Product Can restore, mount and explore (deploy) backups created with:
Acronis Backup 12 Acronis Backup 11.7
Acronis Backup 11.5
Acronis Backup Cloud
Acronis Backup for VMware 9 (always incremental archives)
Acronis Backup for VMware 9 (legacy archives)*
Acronis Backup for VMware 9 (ESX(i) configuration backups)*
Acronis Backup & Recovery 11*
Acronis Backup & Recovery 10*
Acronis vmProtect 8*
Acronis True Image 2016*
Acronis True Image 2015*
Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.7
Acronis Backup (Advanced) 11.5, Acronis Backup & Recovery 11.5
Acronis Backup & Recovery 11 
Acronis Backup & Recovery 10 
Acronis True Image Echo 
Acronis True Image 9.1 
Acronis True Image 8.0 Corporate Editions

Acronis Backup Advanced 11.7 for Exchange

Acronis Backup Advanced 11.7 for Exchange
Acronis Backup Advanced 11.5 for Exchange 
(Acronis Backup & Recovery 11.5 for MS Exchange Server) 
Acronis Recovery for Microsoft Exchange*
Acronis Backup Advanced 11.7 for SQL Acronis Backup Advanced 11.7 for SQL 
Acronis Backup Advanced 11.5 for SQL
(Acronis Backup & Recovery 11.5 for MS SQL Server)
Acronis Backup (Advanced) 11.5 (Acronis Backup & Recovery 11.5) Acronis Backup (Advanced) 11.5, Acronis Backup & Recovery 11.5 
Acronis Backup & Recovery 11 
Acronis Backup & Recovery 10 
Acronis True Image Echo 
Acronis True Image 9.1 
Acronis True Image 8.0 Corporate Editions

Acronis Backup Advanced 11.5 for Exchange 
(Acronis Backup & Recovery 11.5 for MS Exchange Server)

Acronis Backup Advanced 11.5 for Exchange 
(Acronis Backup & Recovery 11.5 for MS Exchange Server) 
Acronis Recovery for Microsoft Exchange*
Acronis Backup Advanced 11.5 for SQL 
(Acronis Backup & Recovery 11.5 for MS SQL Server)
Acronis Backup Advanced 11.5 for SQL 
(Acronis Backup & Recovery 11.5 for MS SQL Server)
Acronis Recovery for Microsoft Exchange Acronis Recovery for Microsoft Exchange
Acronis Recovery for MS SQL Server Acronis Recovery for MS SQL Server
Acronis Backup Cloud / Acronis Backup Service Acronis Backup Cloud / Acronis Backup Service
Acronis Backup for VMware 9 (Acronis vmProtect 9)

Acronis Backup for VMware 9 (Acronis vmProtect 9) 
Acronis vmProtect 8 
Acronis vmProtect 7 
Acronis vmProtect 6 
Acronis Backup & Recovery 11* 
Acronis Backup 11.5 (Acronis Backup & Recovery 11.5*)

Acronis Snap Deploy 5

Acronis Snap Deploy 5 
Acronis Snap Deploy 4 
Acronis Snap Deploy 3 
Acronis True Image Home 
(also VHD files created withAcronis True Image Home 2010/2011/2012) 
Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)* 
Acronis Backup & Recovery 11*
Acronis Backup & Recovery 10*

 

Acronis True Image 2017, Acronis True Image Subscription
on Windows

backups of Windows computers created with: 
Acronis True Image 2016, Acronis True Image Cloud (Release 2016) 
Acronis True Image 2015

Acronis True Image 2017, Acronis True Image Subscription
on Mac

backups of Macs created with: 
Acronis True Image 2016, Acronis True Image Cloud (Release 2016) 
Acronis True Image 2015 for Mac

Acronis True Image 2016, Acronis True Image Cloud (Release 2016) 
on Windows

backups of Windows computers created with: 
Acronis True Image 2016, Acronis True Image Cloud (Release 2016) 
Acronis True Image 2015 
Acronis True Image 2014 
True Image 2013 by Acronis

Acronis True Image 2016, Acronis True Image Cloud (Release 2016) 
on Mac

backups of Macs created with: 
Acronis True Image 2016, Acronis True Image Cloud (Release 2016) 
Acronis True Image 2015 for Mac 
Acronis True Image for Mac

Acronis True Image 2015 Acronis True Image 2015 (except for Acronis True Image 2015 for Mac 
and Acronis True Image for Mac) 
Acronis True Image 2014 
True Image 2013 by Acronis 
Acronis True Image Home 2012* 
Acronis True Image Home 2011*
Acronis True Image Home 2010* 
Acronis True Image Home 2009*
Acronis True Image Home 11* 
Acronis True Image 2015 for Mac Acronis True Image 2015 for Mac 
Acronis True Image for Mac
Acronis True Image 2014 Acronis True Image 2014 
True Image 2013 by Acronis 
Acronis True Image Home 2012* 
Acronis True Image Home 2011*
Acronis True Image Home 2010* 
Acronis True Image Home 2009*
Acronis True Image Home 11* 

* (!) Backups can only be restored. Other operations can be limited. It is necessary to create a new backup plan / archive.

Beginner
Posts: 2
Comments: 9

Hi Steve,

same problem here. I've split 300GB backup into several files (each one of 50GB) but I still cant make it work, both via GUI or Windows Explorer.

What do you suggest to do? Split it into smaller size files? Dont know, like 25GB or 10GB? I dont know what else to do.

Thanks in advance

Steve Smith wrote:

300GB is a large file to be processed and may take some time to load when doing this from within the ATIH GUI application via a Recover operation.

Acronis Support
Posts: 0
Comments: 488

Dear wolf,
Thank you for reaching out. We would suggest the following:

  1. Test your disk with the Check Disk Tool to make sure it is fully functional and does not contain bad sectors or file system errors: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/chkdsk?tabs=event-viewer
  2. Do not perform any disk/volume operations while running other software that has low-level disk access. Close these programs before running Acronis True Image.
  3. Test with a free trial of Acronis Cyber Protect Home Office: Acronis Cyber Protect Home Office (Formerly True Image) - Integrated Backup and Anti Malware Protection
Beginner
Posts: 2
Comments: 9

Hi Daria.

Steve already answered me. I think he has the best solution: small backups file size, instead of splitting a big backup file.

Thanks anyway

Acronis Support
Posts: 0
Comments: 488

Dear wolf,
You are very welcome!