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New Hardware - Restore Fails

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Forum Member
Posts: 5
Comments: 33

Hi there,

 

i love my 2013-Version, as it provides advantages which i do not have in newer versions (i did test 2018).

Now here is the problem: I have switched hardware, including change in Motherboard and Harddrive, i am now using a M.2 PCIe SSD.

Have created a new image from that drive, without problem, and now i am facing the issue that the restore does not work. The machine restarts, boots into Acronis, shows the simple graphical interface as usual for a very very short time, and then reboots again to windows.

Is there a trick to get that running again? Or is this now the end of my lovely 2013 version?

 

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Legend
Posts: 73
Comments: 16452

Put simply, ATI 2013 does not have any support for your new M.2 NVMe PCIe SSD drive.  You will need a much later version of ATI to support this.

You should also check the BIOS SATA controller mode being used as these drives are often configured to use RAID for this mode to get the best performance, so you would need to use ATI WinPE Rescue Media with RAID support included.

Forum Member
Posts: 5
Comments: 33

Thanks for the quick answer....

- can i run a newer version (for Drive C: Images) and the old 2013 (for File-Backup) simultaniously ?

- Is the WinPE Rescue Media to help me out here, with 2013 ?

Where can i read more about the BIOS SATA  and RAID stuff? (My goal was to have a simple, but fast, SSD installed, nothing else...)

Legend
Posts: 73
Comments: 16452

can i run a newer version (for Drive C: Images) and the old 2013 (for File-Backup) simultaniously ?

Sorry but No.  All versions of ATI install to the same C:\Program Files (x86) program folders so overwrite any version already installed.  There are no options to select an install path.

Is the WinPE Rescue Media to help me out here, with 2013 ?

See the ATI 2013 User Guide: Creating bootable rescue media - for details of the PE options available but you would need to figure out how to inject RAID driver support yourself with such an older version.

With later versions of ATI (2016 - 2019) you could use the MVP Custom ATIPE Builder script to create the required WinPE rescue media including RAID support - see link in my signature.  This does not work with earlier versions of ATI.

Where can i read more about the BIOS SATA  and RAID stuff?

You would need to check your new motherboard support web site for information on the BIOS settings provided and how to check / change these?

Forum Member
Posts: 5
Comments: 33

Ok.... what if i would create a second bare W10 installation on another drive, with only Acronis installed. In case of restore, i would then use the BIOS-Bootmanager to choose a one-time-boot into that second partition and out of that i would restore the drive C:. I assume, that would then work without reboot, as drive C: is not used at that moment? Would the installation of Acronis work a second time on a different W10 on the same computer or does that create trouble with licenses?

You see... i am desperately trying to keep my 2013 alive... sorry for that...

Legend
Posts: 73
Comments: 16452

Sorry but there is more involved here than doing as you have suggested and I very much doubt that ATI 2013 is up to the job of handling the new NVMe M.2 SSD drive involvement.

Take a read through forum topic: Acronis 2019 does not see my C drive - where another user had issues with another similar drive that we dealt with in the forums very recently.

If you are thinking of doing a clean install of Windows 10, then it may be simplest to install directly on to your new NVMe SSD - this would also show if your Windows 10 install media has the necessary drivers to be able to do this, or whether you would need to provide extra drivers?

Forum Member
Posts: 5
Comments: 33

Happy happy happy.... i did find my solution which works for me: Seagate DiscWizard does the job for recovery.

I did a clean install of Windows 10, install of ATI 2013, and managed to get both activated with the old license. (Easy for ATI 2013... a pain with Windows 10). After that i did perform a drive-image-backup. Then i wanted to install Seagate DiscWizard, but that told me that i have to de-install ATI 2013. So i used my old machine, deinstalled ATI 2013 from there, installed Seagate DiscWizard, and created a rescue media on USB.

I have just now checked the rescue media and i did restore the image i did create with ATI 2013, worked perfect.

So i can use ATI 2013 for creating images and file-backups, and i now have to boot into rescue-media in case i want to restore a drive-image from system-drive c:

Thanks again for your help !

Legend
Posts: 73
Comments: 16452

Seagate DiscWizard is an OEM version of ATI and should be based on a later version than your 2013 but is normally restricted to work only with Seagate drives (requiring at least one to be found).

Good to read that you have achieved your end result, so thanks for the feedback / update.