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New SSD and Bootmgr problem

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Tried a search but cannot find a similar issue.

I have just got a new SSD to replace the primary HDD in my two drive laptop. I have Vista Home Premium. Want to transfer just the C drive to the SSD. Cannot do a clone disk as I only want to move the C partition and the SSD is smaller than the old HDD but bigger than the C partition I want to move.

Made a backup with TI 2009 then tried to restore to the new SSD. I get a 'Bootmgr is missing' and I do not seem to be able to repair it with my Vista DVD.

Tried it 3 times without success.

PLEASE HELP!

TIA.

norm

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Was the Windows (C:) partition restored as an Active partition?

Are the booting files for Vista (\bootmgr and \boot) located on the Windows partition or are they on one of the other partitions that you didn't copy to the SSD drive?

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OK I finally got it working following a tip I found on another website. I used my Vista DVD repair screen to get a command prompt then typed

bootrec.exe /fixmbr

bootrec.exe /fixboot

bootrec.exe /rebuildbcd

Now working fine.

Thanks.

Beginner
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i received the bootmgr is missing soon after installing and running the software to clone my c drive to my d drive. I didn't back anything up because i was only going to copy everything, but when it went to boot, i get "bootmgr is missing"
i tried to boot with my vista cd, would not boot.
Does anyone have any idea what i can do?
Larry

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This didn't work for me. 2010 boot disc is now failing to see my USB keyboard too!

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Larry - check in your bios the boot order and more importantly the boot priority of your CD drive - make it the highest priority and the first item to boot - you can always change this back later. Make sure you watch out for the 'press any key to boot from Cd/DVD' message.

Jon - You've got two different problems, the BCD problem which is a Windows based one, and seemingly a Linux driver problem with the TI CD, unless of course there is some sort of hardware failure rearing it's head.

Ken
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"BOOTMGR IS MISSING" appears when I use Acronis Home 2010 to restore Windows 7, 64 bit, on my new Dell XPS 9000.

What gives? Ken

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"BOOTMGR IS MISSING" appears when I use Acronis Home 2010 to restore Windows 7, 64 bit, on my D630. Very annoying. Worked fine with older releases.

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Hello all,

Please accept our apologies for the delay with the response and for the difficulties you've experienced with Acronis software.

I'll be glad to assist you and fix the issue.

As mentioned, if you have "bootmgr is missing" error after the restore, please repair Master Boot Record manually the following way:

Windows 2000/XP/Server 2003 Installation CD

Boot the computer from the installation CD, start Recovery Console and run fixmbr and fixboot commands.

Windows Vista or Windows 7 installation CD/DVD

Boot from Windows Vista installation disc, select language and keyboard or input method, click Next and choose to Repair your computer. Then you will need to select the operating system that you want to repair. In the System Recovery Options dialog box click Command Prompt and type the following:

Bootrec.exe /FixMbr
Bootrec.exe /FixBoot

If you want to completely rebuild Windows Vista Boot Configuration Data, then you should issue the following command:

Bootrec.exe /RebuildBcd

This command scans all disks for installations that are compatible with Windows Vista. Additionally, this option also allows select the installations that you want to add to the Boot Configuration Data store.

Further information is available at http://support.microsoft.com/kb/927392/

Jon Catuccio, I may recommend you to download a special ISO image from your account, boot off using it and check if your USB keyboard works.

Please let me know if you have any additional questions.

MudCrub and bodgy, thank you very much for your help.

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i just have the same problem with vista 32 bit. , i tried those may solving ways alot of times even the hints from windows.com / supportcenter ... that didn't worked ... any other ideas ? just have everysingle data on a sata 1tb hdd and still getting the bootmgr is missing request ...

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For Ilya, Acronis Moderator:
I just purchased Acronis TI 11 after success with earlier editions on other computers. I have a Win 7 64bit new system.
After installation of several programs, I did a backup with TI and let all defaults remain as set. When I later needed to restore, I too received the dreaded "missing mbr." None of the suggestions offered about fixing the MBR have worked. I can boot with the Win installation disk to the restored system, but when I switch priority to disk, I am stopped by the missing MBR. As I said, none of these ideas worked. I have repaired and rebuilt to no avail.
What next? Can I rebuild the MBR from scratch?
This is very discouraging.
Harold Zahner

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For Ilya,

I recently upgraded an earlier copy of Migrate Easy to Acrinis TI 11 for the purpose of moving my system to a larger disk. After the disk clone operation was completed, I get the same error message, BootMgr is missing, press CTL + ALT + DEL to restart. I tried all of the above suggested solutions and nothing works. I can only boot my system with the original disk in place and then wait for the prompt and select the new disk. If I remove the old disk from the system it will not boot. This tells me that the Acronis clone operation did not actually clone my entire disk, only part of it. If Acronis knows the answer to this question, then why have they not issued a product update and fixed it in the product they are selling? Your product should be able to do what you claim it does. I shoud not need any hot fixes from Microsoft or anyone else to make your product perform as advertised.

I waited for over one week for someone in your tech support group to tell me to try the microsoft hot fix, which I had already tried with no success.

One very unhappy customer.
Buster Irby

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I forgot to mention I am running Windows 7 Professional 64 Bit

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Buster,

On Saturday just gone I 'moved' my drive to a SSD one. Now I didn't clone mine as I was going from a 3 partitioned hard drive to a single partition SSD. However I'll jot down the steps I took in case others need to perform a similar action and how I solved (in my case) both the boot manger and ntloader missing messages.

1. Recovered the Win7 partition only from the 3 partition image.

2. Selected to include disk signature and to make the new disk active (previously my W7 partition wasn't the one marked active).

3. After image had been recovered, removed source drive leaving just new drive connected.

4. Rebooted and received error message.

5. Inserted and booted from my Windows 7 Repair CD - for Vista and W7 plus Server2008 make one of these.

6. First time around W7 CD reported no system and just stopped.

7. Rebooted from the CD and this time around it allowed me to select System Repair and found the W7 installation, repaired the BCD and whatever else needed solving.

8. Rebooted and Windows 7 sprang back into life.

The cloning should be similar. Make sure the disk will be marked as active. If the W7 repair CD can't find the files, it might require going to the command prompt and manually altering the BCD file.

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Worst experience ever. I tried the Windows 7 repair disk, ran the 3 commands above; command prompt says it ran fine, and yet BOOTMGR still missing on a reboot. What good is this software if it takes a scientist to use it? Time to return to Norton Ghost. Works and you don't have to be a member of Mensa to run it.

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Douglas,
Windows repair disk only fixes one thing per boot. It may takes running the repair multiple times to get your desired results.

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I suppose I am with Douglas.

Are we simply DoDo birds and are not operating Acronis properly or is it simply not capable of backing up and recovering a system drive, C: drive and MBR record?

Why should we have to "repair" an OS if we started a backup from a good OS and boot disk and recover to a disk?

The R&R software should do that job.

I have given up on running the Bootrec.exe as it continually reports success but nothing is fixed. And if Acronis TIH is at all capable I shouldn't have to "repair" its work.

Perry

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William,

Sometimes the user does not include all the partitions (including the hidden ones; see disk management console) in the backup. Then the restore on a new disk does not work.
Some other times, the users get confused when they restore from the CD (correct approach) and the drive letters are different from in Windows. A hidden partition with no drive letter in Windows has one on the CD that is the same as another partition in Windows...

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I think I am getting that. We are in fact the DoDo birds that are causing a lot of the problem. However, it apparently takes an IT expert level of sophistication to properly recover a system partition and OS partition with Acronis TIH 2011.

After spending a huge number of weekend hours researching the problem of no OS Loader/Boot Mgr missing, I am thinking the problem is with the average consumer user (me and most of us) simply don't know enough to properly set up the recovery parameters in Acronis.

We muddle through the choices as we do a disc/partition restore and get the wrong partition active and when that partition tries to boot it can't. Or worse it can and we have inadvertently moved the sys files to an incorrect partition.

In my thinking the fix is to have a lot more explanation as you set up the recovery operation or as a better alternative, have TIH 2012 pick up the necessary information (either automatically or while the OS/SSD/HDD is working from the user) and code that into the backup so the recovery will work properly.

Once the HDD crash happens than it is likely too late to figure out how the hidden partition was set up. In my case I was able to work around the problem since I had an older Thinkpad around that I could use to look up the setup with Windows Disk Management.

After figuring out what IT pros already know, I than rerecovered with the proper setup and it works just fine.

However, should I have to gain an IT level of knowledge to use a consumer piece of software? I think not.

Perry

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William,

What OS are you using and which build of TIH?

Are you recovering or cloning a drive/image?

Are you using a Dell PC?

Beginner
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I use True Image (not the home version) and Snap Deploy (just the standalone image part) and now have problems imaging Windows 7 (SP1, Ent, 64bit) since the System Reserved partition on the hd (no drive letter assigned) is assigned c: by True Image / Snapdeploy and the C: in the desktop being copied is then assigned to D:.

The image is created fine but the copy causes problems since the unattend file for Windows setup is referencing folders on a C: drive which is now D:

This is basic. Does the Acronis rollout team not do basic imaging and restoring testing on each OS version supported?

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Hello IPayForItToWork,

Thank you for your comment. I understand your concern, and will do my best to clarify this inconvenience.

Please note that Acronis True Image Echo Workstation is an outdated product, it's no longer developed, supported or updated anymore. Thus it was never modified to work with Windows 7 and SSD. You can find the list of the products with full SSD support in this KB article (please note that Snap Deploy is also not among them), and list of supported OSes in this KB article.

As a workaround I would advise you to test the latest version: Acronis Backup and Recovery 11 for Workstation. The trial version limitations are specified here, and all useful Guides are here.

Should you have any additional questions or concerns, please, let us know, we will be glad to help you.

Thank you!

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I have solved this problem! for myself anyway.
I Ran the start up repair once then I ran the command prompt actions
Bootrec.exe /FixMbr
Bootrec.exe /FixBoot
Rebooted and ran the start up repair once again.
I am now longed on my windows 7 ultimate x64 on a SSD.
My issue was caused by moving/resizing partitions and deleting a win7 that was located on another drive witch had been running win 7 on before i even installed my new ssd.
so im not sure why my boot manager was corrupt in the first place since i didnt touch the SSD partition. how ever I did notice that on my SSD there was no hidden partition created when I installed win 7 on it and maybe the boot manager was being stored on the other drive.
So any way that's all I know and all I can share so I hope this helps someone in some way. GOOD LUCK!

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Hello!

I've also problems with bootmgr...

My system originally:
Windows 7 Ultimate x64, on HDD 640GB (70GB used)
Acronis True Image Home 2012

New system:
OCZ Vertex 2 SSD 120GB

I tried to copy my OS disk to new SSD via Acronis CD-Rom (made by Acronis Win software). After copy, I disconnected my old HDD, and moved new SSD to same SATA-cable, where original was, and got BOOTMGR Missing error.
Tried all Bootrec.exe /FixMbr, Bootrec.exe /FixBoot, Bootrec.exe RebuildBcd, and no effect.

Ok, I thought that maybe copy just didn't work, so I took my USB Drive (2TB HDD), and made backup of my original HDD OS disk, again, via CD-Rom (to make sure files on drive are not in use). After backup, disconnected my original HDD, plugged SSD in same SATA-cable, and restored backup to new SSD. And again, same error, tried same fixes... And I'm still writing this post with damn slow HDD.

Any good ideas why bootsector won't copy right?

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Jesse,
Are you doing a full disk backup or selecting just the OS partition. Windows 7 usually (but not always) has a hidden "System Reserved" partition that it uses to start the system along with the OS partition. Both would need to be restored to the SSD for proper operation if your OS drive is configured similar to mine. Please see the screen capture of my disk layout, esp. Disk 0. If you have more than one disk in your system, it is possible the active,system, partition does not reside on your primary hard drive.

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Jesse,

On top of James F advice, follow this one: http://forum.acronis.com/forum/34509#comment-106890

Beginner
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Hello,

I got this solved, and thought that I could share solution for possible users struggling with same problem.

Funny thing in Windows 7 install is, that if your're installing OS on other disk, that disk 0, it will write boot-partition to disk 0, even that windows is going in totally different disk.
That causes, that when you want to boot your windows, you always need your disk 0 (with boot partition) to be connected to system.

Solution to this is thank god, quite easy...
Windows has tool called "BCDEdit (bcdboot.exe under %WINDIR%\system32), and it will create new system partition to your correct disk.

Give command:
bcdboot.exe C:\Windows /s C:

And bcdboot will create new system partition for OS installed in C:\Windows, for drive C:

Hopefully this helps someone :)

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Thanks for your update. Glad you worked it out.

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Jesse Lohisto wrote:

Hello,

I got this solved, and thought that I could share solution for possible users struggling with same problem.

Funny thing in Windows 7 install is, that if your're installing OS on other disk, that disk 0, it will write boot-partition to disk 0, even that windows is going in totally different disk.
That causes, that when you want to boot your windows, you always need your disk 0 (with boot partition) to be connected to system.

Solution to this is thank god, quite easy...
Windows has tool called "BCDEdit (bcdboot.exe under %WINDIR%\system32), and it will create new system partition to your correct disk.

Give command:
bcdboot.exe C:\Windows /s C:

And bcdboot will create new system partition for OS installed in C:\Windows, for drive C:

Hopefully this helps someone :)

Thanks! I did everything else posted on this forum and this is what actually got my system to boot! I used Arconis True Image HD to clone existing windows installation drive (500GB) to a new 120GB SSD, after the cloning process it could not boot, followed this and it is fixed. Windows 7 Ultimate 64.

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Jesse Lohisto deserves an MVP - he nailed it and his solution is spot on. No need to run anything else
bcdboot.exe C:\Windows /s C:
in command prompt fixed it for me first try and I've tried a whole bunch of other things including /FixMbr, /FixBoot, /RebuildBcd and wasted hours on what should have been simple 30 min task swapping SATA for SSD.

I only wish I found Jesse's post sooner ...

Granted Acronis support should know this by now and at least should include this in Knowledge Base as #1 thing to check or even better add it directly into product.

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tedka, I'm glad that you got it solved. But, that instruction fixes the problem, whereas if you did the clone or restore properly then likely no such repair would be necessary.

Knowledge Base is a good idea, but it would be good to read about the recommended way to do things before you have a problem. Check out the many user guides and tutorials in the left margin of this forum, particularly Getting Started and Grover's True Image Guides which are illustrated with step-by-step screenshots.

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tuttle, you're missing the point True Image worked fine and clone disk completed successfully w/o issues.
After all I was just swapping drives - going from old SATA drive with single C Boot partition over to new SSD. And I've used True Image plenty of times and Ghost before that.

However in this case windows "reserved system partition" ended up on a diff disk because Win install decided to place it there instead (I find it odd, but it was working fine and I haven't even noticed until now). So if you're looking @ Disk Management your C: Boot partition is not marked System - hence "Bootmgr is missing" error is thrown on system boot up off of new drive.

Starting from Windows install DVD and running "bcdboot.exe C:\Windows /s C:" in command prompt fixes the issue and marks C as System in addition to Boot, Page File, etc.

Now I have OS on SSD and one extra large capacity SATA drive for storage and everything is running beautifully.

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I understood your point. I'm not sure you understood mine.

It's common to have the boot partition not be the OS partition. If backup or clone is performed in the recommended way, it's all handled and usually no repair is necessary.

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Once people fix the problem using the bcdboot.exe C:\Windows /s C: Command, they should be fine.

I now disconnect all HHD's except for the drive I am installing the OS on and that forces the boot manager to be installed on the 1 drive, and then reconnect any other HHD's. Then I agree with Tuttle and that you should make a clone of your C Drive for future problems and once cloned, your boot manager will be included.

But I do have a question for Tuttle, you mention Cloning properly. is there a step during the cloning process that allows you to tell it where the bootmanager is? because if you clone the C: and the boot manager is not located on the C: whats the point in cloning when you have a boot problem?

Beginner
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Once people fix the problem using the bcdboot.exe C:\Windows /s C: Command, they should be fine.

I now disconnect all HHD's except for the drive I am installing the OS on and that forces the boot manager to be installed on the 1 drive, and then reconnect any other HHD's. Then I agree with Tuttle and that you should make a clone of your C Drive for future problems and once cloned, your boot manager will be included.

But I do have a question for Tuttle, you mention Cloning properly. is there a step during the cloning process that allows you to tell it where the bootmanager is? because if you clone the C: and the boot manager is not located on the C: whats the point in cloning when you have a boot problem?

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lil-bit lil-Support wrote:

But I do have a question for Tuttle, you mention Cloning properly. is there a step during the cloning process that allows you to tell it where the bootmanager is? because if you clone the C: and the boot manager is not located on the C: whats the point in cloning when you have a boot problem?

Clone doesn't copy just the C: partition; it copies the entire drive, which would include all partitions.

But, for most users, it's better to make a full disk mode backup, which includes all partitions (even hidden ones). That will include everything: Windows; all your settings; all your installed software applications; all your data; ... everything.

Each backup is saved as a compressed .tib archive. As such, multiple .tib archives may be saved to a single backup drive, allowing for greater redundancy, security and flexibility.

Once a full disk image .tib archive is restored to a drive, the result is the same as if that drive had been the target of a clone done on the date and time that the backup archive was created.

Full disk mode backup is safer and more flexible than clone.

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Tuttle,

I think you are missing the point made by the lil-bit poster.

He is stating that if you clone a primary drive that does not contain the systems active boot partition (located on another physical drive), the new cloned primary drive may have the wrong partition marked as active/boot (caused by the clone process) and cause boot ability issues.
This problem would also exist prior to cloning if the additional drive that contained the boot files was removed from the system, since the boot files would no longer be present.

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Ah, yes, you're right. Sure, if the boot files are on another physical drive then a clone or restore of its backup would certainly have boot issues. I suspect that's not a common setup, but I could be wrong.

It gets confusing as so many posters use "drive" and "partition" interchangeably, without being clear when they're talking about separate physical drives.

Beginner
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Been working with another Rep on an issue and he is not helping at all.

I have an SSD and an HDD I loaded Windows 8 on the SSD and when I did a restore I got the message "The Boot configuration Data for your PC is missing or contains errors."

I have run the FIXMBR, FIXBOOT, and RebuildBCD and they do nothing.

I have formatted and reinstalled Windows 8, done a fresh backup, and then restored and it brings back the same problem. I have restored probably 8 different times and everytime I end up with the same issue that I can't boot unless I boot from a repair CD or the Acronis 2013 CD and say continue to windows.

This is incredibly frustrating that your product does not work. It should be as simple as 1. Click backup. 2. Click restore and you are as good as new. That is how it was with Acronis 10 that I use at work that's why I bought this for home use. 2013 seems way more complicated and it seems regardless of the restore options that I use it is not working.

PLEASE HELP I'm ready to throw away Acronis and never recommend it to anyone again.

Beginner
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Jonathan:
Your bootmgr is on a separate partition, whether on another hard drive or residing on your SSD as a partition. You must be sure to backup both the disk and the bootmgr partition
There is a program called Easy BCD that will help reconstruct your bootmgr system. It is helpful, but be careful with its use.
I had your problem a couple of times, did the reformat (unnecessarily so) and finally solved the problem on another occasion with Easy BCD.

Support from Acronis was non-existent. I managed to succeed through trial and error and doing several searches on the internet.
The frustration level with Acronis made me switch to Macrium.
Good luck

Beginner
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Sweet!  I was wondering about EasyBCD, but wasn't sure it would work if l wasn't dual booting.

Thanks!

I'll check out Macrium

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VisualBCD is another good option.  The site also includes a tutorial on creating and/or repairing a dual boot environment using various OS's. 

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Thanks Shadowsports! I have used easy BCD in the past and I always loved it. I will check out this VisualBCD.

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lil-bit lil-Support wrote:

I have solved this problem! for myself anyway.
I Ran the start up repair once then I ran the command prompt actions
Bootrec.exe /FixMbr
Bootrec.exe /FixBoot
Rebooted and ran the start up repair once again.
I am now longed on my windows 7 ultimate x64 on a SSD.
My issue was caused by moving/resizing partitions and deleting a win7 that was located on another drive witch had been running win 7 on before i even installed my new ssd.
so im not sure why my boot manager was corrupt in the first place since i didnt touch the SSD partition. how ever I did notice that on my SSD there was no hidden partition created when I installed win 7 on it and maybe the boot manager was being stored on the other drive.
So any way that's all I know and all I can share so I hope this helps someone in some way. GOOD LUCK!

THANK YOU lil_bit lil- THIS worked for me. THANK YOU

I cloned with acronis sucessfuly 3 times including 2 days ago.
I tried a cloning again on the same drives as 2 days ago and FAIL.
If Acronis fails again I will look for another cloning software and warn my friends about Acronis.