No live chat support

Hello Maurice,

Thank you for taking the time to open this thread. I will definitely help you with this question.

Chat support for a full registered version is available within 30 days after purchasing the program. After that period, if you need additional technical support, you can purchase a Per Incident Support license which will allow you to contact us via e-mail, chat or phone. A full list of all support options available for Acronis True Image 2010 Home is available at the bottom of this link. There is also this link that also shows all the support options available for our programs.

Please let me know if there is anything else I can assist you with.

Thank you.

Anton

Out of curiosity, I looked at your links for obtaining support, (I remember when it was free) however none of the links state the price of paid for support, the PPI support states paid by credit card but gives no indication of cost, surely no one will give credit card details without knowing the cost.

If it is the intention that we go through the process of entering all the details before the payment screen is presented, then I can imagine that there will be a large number of dissatisfied customers

Hello como,

Thank you for your message. I will do my best to assist you.

Please accept my apologies for the inconvenience, but I assure you that the price is definitely visible unless there are some issues with the web-site. If you have followed the instructions in this article, when you click on the Buy Per Incident button, you will be taken to another page which will have the prices of the service on the top and credit card options below.

If this is not the case, I would really appreciate if you can send me a private message with a screenshot of that menu. I will then forward it to our Webmasters so that this problem can be fixed.

If there is anything else I can do, please let me know.

Thank you.

Anton

Thank you for the information, I confess that I had not tried from the update tab but from the support link on the page following login (option on right)

Another senior moment!!

Dear Como!

Thank you for your comment and for sharing your concerns with us, we really appreciate it. We believe that every Сustomer's comment is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

Be sure your comment was already forwarded to our Management team, and they are working on making the instructions more clear and userfriendly.

Meanwhile I'd like to assure you that we do have free support, but it relates only to: 

1. 30 days after purchase
2. Recovery issues

The price of PPI can be seen only after entering the basket with it.

The thing is that PPI is product related, and each product has it's own PPI price. So unless you add it to the basket (please note that it's not forcing you to purchase it; no charge is made until you enter your card information), the website may not know for which product you're purchasing support agreement. You're absolutely correct, it's not very convenient and we'll definitely do our best to improve it.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I use ATIH 2011 since 22/11/2010.
Trying to get chatsupport I read "chatsupport is available from 8:00 AM till 8:00 PM, come back later"
Here in Holland it is now 12:00, so in India it is 17:30.
So chat should be available. Why not and how to get that help?

Rob

PLEASE HELP, I LOST 600 GB Of DATA.
I HAVE exedently CLONED DISK C AND EMPY D DISK TO MY EXTERNAL DISK,AnD LOST ALL FIELES.
HOW CAN I GET MY DATA FIELS BACK?
HELP PLEASE

Hi Mate,

Unfortunately your only recourse is to try recovery software that you can google up (based on previous users' experience, you have a low chance of success) or expensive recovery services that you will have to google up as well.

Sorry about the news.

FWIW, typing in ALLCAPS is generally considerd to be inconsiderate on forums, but hijacking a thread is downright rude. If you want to post something new, you should post a new thread and try to give enough info that someone might be able to give a help response. If you were cloning from C or D to some other drive, which is what you seem to describe, then nothing on C or D would have been harmed. More likely you cloned onto the wrong disk. but hard to tell from your post.

mate herceg wrote:

PLEASE HELP, I LOST 600 GB Of DATA.
I HAVE exedently CLONED DISK C AND EMPY D DISK TO MY EXTERNAL DISK,AnD LOST ALL FIELES.
HOW CAN I GET MY DATA FIELS BACK?
HELP PLEASE

I use Acronis Home in my Laptop, which I sent for repair. Before sending out, I made a full backup with Acronis. I am working at a Server (decomissioned) that has Acronis True Image Echo Enterprise Server installed ( a license I also paid for, all together I bougth 4 Acronis licenses). OK, the different versions of Acronis do not like each other, don't talk to each other, they can't read the files of the other....

I can't recover on my server running Enterprise Acronis, the files I backed up on my machine running Acronis Home..... this is really bad. Your products should be a little friendlier with each other and with your paying clients.

Any solution?

Hello all,

Thank you for posting and all your help.

Pablo, I will definitely help you. I had to edit your post and remove your e-mail address for privacy reasons.

I would really appreciate if you could get back to us and provide a more detailed description of the issue. We have an article that shows which backups are compatible with which version. If you would like to submit feedback to our Management team you can do it from this link.

In case you need immediate help you can contact our Support team.

Please let me know if you have any other questions.

Thank you.

Download the Home bootable media from your account, burn it on CD, boot the server from it and restore files. If the server doesn't boot from it or it doesn't see disks, then back to square 1.

I wish to uninstall the Acronis Drive Monitor. I have searched every avenue that I can think of, and nothing covers the subject. I looked in the Installed Programs list, and it is not listed. I looked in the Program Files for ADM and found no help. I could do a manual uninstall, but I would rather do it gracefully, if at all possible. Can someone tell me how to uninstall ADM??

Thanks!