Problem transferring 2015 to new machine
I am trying to transfer my 2015 license to a new Windows 10 machine. I have gone through the steps up to the point where Acronis gives me a prompt to log in to my account. When I try, it says it cannot reach the certification server and I should check my internet connection. The internet connection is fine and I can log into my account through a browser. What should I do?
Thanks,
Ernie
Thanks, Steve
No, there is no VPN or proxy involved. - simple, straightforward connection. I have gone to the accounts tab on the left and see no option for offline activation. Remember that this is a transfer situation a new machine and not a new activation, which perhaps explains that.
Ernie, the process for transferring a license is as shown in KB 48380: Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number" which should then lead you to the option for activating offline if that is needed.
If you still have a problem, then open a Non-Technical support case direct with Acronis as this is a licensing / activation issue for which you are still supported.
Thanks Steve
That is the procedure I have been attempting that does not work.
I didn't know that licensing/activation is still supported. That is helpful. I will contact them. Thank you.
Ernie
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
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