Problem transferring 2015 to new machine

I am trying to transfer my 2015 license to a new Windows 10 machine. I have gone through the steps up to the point where Acronis gives me a prompt to log in to my account. When I try, it says it cannot reach the certification server and I should check my internet connection. The internet connection is fine and I can log into my account through a browser. What should I do?
Thanks,
Ernie

Thanks, Steve
No, there is no VPN or proxy involved. - simple, straightforward connection. I have gone to the accounts tab on the left and see no option for offline activation. Remember that this is a transfer situation a new machine and not a new activation, which perhaps explains that.
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Ernie, the process for transferring a license is as shown in KB 48380: Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number" which should then lead you to the option for activating offline if that is needed.
If you still have a problem, then open a Non-Technical support case direct with Acronis as this is a licensing / activation issue for which you are still supported.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Thanks Steve
That is the procedure I have been attempting that does not work.
I didn't know that licensing/activation is still supported. That is helpful. I will contact them. Thank you.
Ernie
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!