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Problems cloning a disk

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Beginner
Posts: 1
Comments: 2

When I try to clone one of my disks I get an error the states:

"Failed to move the selected data. Make sure that your new hard drive is not smaller than your old one and your partitions do not contain errors. You can check for the errors and correct them using a special utility."

So, my question is what is this special utility?

I checked both partitions on the source drive with Windows error checking and there were no errors found. Under disk properties->tools.

I am running Windows 7 Pro. The source disk is a 1TB drive with 2 partitions. The target drive is 2TB drive.

Thanks in advance for any help.

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Forum Star
Posts: 3
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What version and build of True Image?
A better way to check the drive is to run chkdsk /r in a command prompt. You'll be asked to restart the system before the chkdsk can be carried out.

Beginner
Posts: 1
Comments: 2

Acronis True Image Home 2010 build 7,046

I will try chkdsk /r on both partitions and see what errors I find

Beginner
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Comments: 2

chkdsk /r came back with no errors on both partitions.

Is there anything else I should try?

How does Acronis determine there are errors?

Beginner
Posts: 2
Comments: 9

I have same problem. I have checked source and destination drives; there are no problems. Win7 Home Premium 64-bit, Acronis TI 2010 build 7046 (latest). Current drive is 750GB (Seagate ST3750330AS on SATA AHCI), new drive is 1.5TB (ST31500341AS on SATA AHCI). I am shutting down PC, adding new drive to SATA port, and booting from build 7046 recovery disc to do clone and get the error message.

Any feedback on this?

PS - I successfully cloned from 500GB to 750GB last year on this same PC with same method.  Only differences I can think of was it was Vista Home Premium 64-bit SP2 at the time and I used earlier version of Acronis TI 2010 to do clone.  I've already tried the earlier version recovery disk with the same error message received.

So, maybe issue is caused by Vista->Win7 or going over a drive size limit???  Has anyone else successfully cloned to a 1.5TB drive with Win7 64-bit and SATA AHCI?

Forum Star
Posts: 17
Comments: 2991

Hello all,

Thank you for posting your question, I will be happy to help. 
Evan,
Please try to clone the source hard drive using Acronis Bootable Media and see if the issue remains. If the issue still persists, please provide us with the below file: 

Please plug the destination hard drive to the system, download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure.

Tony,

Are you able to clone the hard drive as it is? I.e. please try to clone it without resizing and see if the issue remains. If you are still unable to do it, please obtain   Acronis Report from Acronis Bootable Media and attach to your next post.   

DwnNDrty.
Thank you for your help. 
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Beginner
Posts: 2
Comments: 9

Thanks for the suggestion Oleg, I believe I've found a workaround for Windows 7. I did the following procedure:

  1. Turn off PC. Install new 1.5TB drive on a SATA port. Boot off of recovery disk.
  2. Clone 750GB drive to 1.5TB using the "as is" manual option as you suggested. The automatic option and both other manual options (proportional, manual) all give the error message mentioned above. This cloned the drive leaving all partitions the same size.
  3. Turn off PC and swap to 1.5TB drive.
  4. Boot up into Windows 7. This worked fine; shows drive as 750GB drive.
  5. Use Disk Management program (run diskmgmt.msc) to Extend Volume to remaining unallocated space on hard drive. Right click on the partition to extend to get the Extend Volume option; it should be to the left of the unallocated space.

Now, drive shows up as 1.5TB drive in Windows (shows ~1,500,000,000,000 bytes or 1.36TB if you define TB=1024^4 as Windows does)

Some notes:

  1. 750GB was disk Win7 HP x64 was clean installed on. It had 4 partitions: Unallocated 1MB, System Reserved 100MB NTFS, 698.5GB NTFS (this was drive C:), and another Unallocated 1.867MB. Not sure why there were unallocated partitions at both ends of the drive but that is what Windows 7 did (clean install to a blank drive.)
  2. I used Acronis True Image 2010 Plus Pack build 6053 recovery CD.
  3. I noticed an interesting comment in the help file -- it says "as is" can transfer "unsupported" file systems.
  4. Once automatic cloning works for Win7 in this situation, I guess the system reserved 100MB partition should not be changed in size and the extra room on the drive should go proportionally to the other allocated user partition(s) on the drive.
Legend
Posts: 172
Comments: 11125

a1smith wrote:
and the extra room on the drive should go proportionally to the other allocated partitions on the drive

More and more users are finding that your procedures is one successful way of upgrading to a new drive. Only the user partition should be enlarged. Keep the other (boot or recovery or diagnostic) partitions the same size.

Do take the time to assign a name to your partitions so you can identify them by your assigned name (such as Win7_C) --not by a TrueImage drive letter.

Legend
Posts: 172
Comments: 11125

duplicate--please remove

Beginner
Posts: 2
Comments: 9

Hi, GroverH

Thanks for the feedback. I listed the procedure because all I really found when searching for a solution to the "Failed to move the selected data. . . . " error during cloning were suggestions to use chkdsk, defrag, etc.

I've edited my post to indicate only increasing the size of user partitions. It is what I meant; some people have more than one user partition. I only mentioned keeping the system reserved partition the same size; but as you indicate there are other partitions that should remain the same size as well. It was all part of my suggestion to Acronis on how they should make the automatic cloning work.

I did assign a label to my drive. Win7 assigns it drive letter C: and when I use the Acronis TI recovery disk the system reserved partition is C: and what is usually my drive C: is drive D: I agree it is nice to have a label because it can be confusing since the drive letters change.

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Comments: 2991

Hello Tony and Grover,

Thank you for posting.

I would like to add that it is preferable to keep the size of the system reserved 100MB partition during the backup/restore operations (not only during the clone).

Tony,

I am really glad to hear that you were able to transfer the system successfully. 

I will submit a request to the appropriate department, we should create a separate article in our Knowledge Base. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.