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recover stuck on starting UEFI loader

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Beginner
Posts: 4
Comments: 5

I'm trying to recover my computer using a Acronis backup file on my external HD; however, when it starts to recover, it says I need to restart and when I OK, I get a popup saying the Acronis boot media failed. Then I tried to manually restart and got to a screen where it said "starting Acronis UEFI Loader". Nothing happened after that; how to fix?

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Legend
Posts: 46
Comments: 15733

Thomas, more questions than answers to start with:

How are you trying to do the recovery?  Is this from within Windows or using the Rescue Media?

Is this a UEFI or Legacy boot computer?  How does your Windows boot normally?
See webpage: BIOS Mode - See if Windows Boot in UEFI or Legacy Mode

If this UEFI, then do you have Secure Boot enabled?  If Yes, then you may need to disable this if the Linux boot Rescue Media (or restart environment) is being used for an older ATI product.

Beginner
Posts: 4
Comments: 5

My computer is W10 with UEFI; how do I disable Secure Boot? Thanks.

Legend
Posts: 46
Comments: 15733

Thomas, see webpage: Disabling Secure Boot for an example of doing this, but the actual steps depend on your computer / BIOS etc.

See webpage: How do I disable UEFI Secure Boot? for an alternative description with some screen images.

Beginner
Posts: 4
Comments: 5

I see all kinds of warnings that disabling Secure boot may lead to windows not able to start without it.

 

I started this thread after I had a computer meltdown and was trying to recover my system using Acronis TI 2012. It doesn't seem right to have to do all these extra steps to accomplish that. Isn't True Image compatible with W10 and with current computers that use UEFI? Maybe I need to get a newer version of TI?

Legend
Posts: 46
Comments: 15733

Thomas, there is a difference here between disabling Secure Boot for the purpose of booting your older ATI 2012 Rescue Media (which is Linux based) and leaving Secure Boot disabled for when booting your computer into Windows.

The issue here (for the Rescue Media) is the fact of Secure Boot not liking some Linux OS boot media.

ATI 2012 does support UEFI as documented in KB 5684: EFI-based operating systems support in Acronis products but that does not mean that Secure Boot will allow the Linux rescue media to work.

The latest ATI 2018 product creates Windows PE Rescue Media by default which does fully support both UEFI and Secure Boot being enabled.