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On recovery error 10093

Thread needs solution
Beginner
Posts: 1
Comments: 4

Attempted to recover my machine on a macbook pro and getting error 10093 error I have run the report and this is the error message I have received any ideas ?

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Posts: 124
Comments: 2670

Hello yameste,

welcome to Acronis Forum!

Thank you for your question. I will be glad to assist you.

Unfortunately Acronis backup and recovery products (except for Acronis Backup & Recovery for Mac) do not support Apple Mac machines.

Here you can find more information.

Let me know if you have any additional questions.

Thank you.

Beginner
Posts: 1
Comments: 4

Hi Anna
Well I would like a refund because this was not advertised or explained before I purchased the product.
Please supply me with the details on how to retrieve a refund on the grounds that I was misled.

Forum Star
Posts: 51
Comments: 3768

yameste wrote:
I was misled.

Really? The web site seems clear. For example:

"It's a revolution in PC backup software"

"World’s best PC backup software"

"Backup or restore everything - not just the files, but the exact configuration of your PC"

"It provides reliable backup and recovery of your PC systems"

"New! Support for Microsoft Windows 8"

etc.

I see nothing that would lead you to believe that the product would work on a Mac.

Beginner
Posts: 1
Comments: 4

I am running it on Windows 8 which part of windows 8 do you not understand!

Beginner
Posts: 1
Comments: 4

Dont assume ask ! before you make comments that are unhelpful and not useful

Forum Star
Posts: 51
Comments: 3768

yameste wrote:

I am running it on Windows 8 which part of windows 8 do you not understand!

You don't understand that we're not mind readers. We don't know anything about your system unless you tell us.

And as we're volunteers, we may respond to rudeness by just ignoring you.

Beginner
Posts: 1
Comments: 4

OK I apologise for this, FYI I am running Windows 8 Professional edition on my laptop