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Recovery Failed - Index corrupted

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Beginner
Posts: 3
Comments: 8

Hello,

Somehow I managed to completly mess up my primary HDD so I had to wipe it and wanted to put a backup on it. Usually not a big deal, already did that a few times. So I booted my Disk with Acronis on it, started Acronis True Image 2015 and wanted to recover the entire HDD with all its partitions. Started the recovery, after 1h or so it failed, "Index corrupted" it says in the Log. Wiped it again with diskpart and even created a partition on it, tried to recover... Failed. 

Any ideas what I could try next? Kinda need that computer to work with. 

 

Thank you very much in advance

GuineaPig

 

PS: I validated the backup, passed no problem

0 Users found this helpful
Legend
Posts: 109
Comments: 28191

GuineaPig, welcome to these user forums.

Please see post: https://forum.acronis.com/forum/129720#comment-410995 for a very similar issue from another user recently.

Beginner
Posts: 3
Comments: 8

How can I mount the .tib to run chkdsk? Or do I just run it on the external harddrive the .tib file is on? 

Already ran it on the target HDD before.

Beginner
Posts: 3
Comments: 8

One thing I could think about is, that I upgraded my PC (Processor, Mainboard, RAM) and now have a UEFI instead of a BIOS. What does that mean to the recovery process?

Beginner
Posts: 3
Comments: 8

Update: I tried to restore not sector by sector and not all partitions on that drive. I could restore all partitions and the MBR except for C:

When I try to recover C: it takes about 5 seconds and then just says "Recovery Failed" and the log tells me the Index is corrupted. Earlier when I tried to do a whole drive recovery sector by sector it reached just past half way through step 1 of 5 and then stopped... 

While it is nice that I at least have access to 3 of my partitions and some work is stored on them, 1 is still missing with a lot of files I need. Is there a way to mount a .tib file on other PCs and copy files from that without having a licenced version of Acronis running on that PC? Or even chkdsk /f /r it from a different PC?

Legend
Posts: 109
Comments: 28191

GP123 wrote:
How can I mount the .tib to run chkdsk? Or do I just run it on the external harddrive the .tib file is on? Already ran it on the target HDD before.

You would need to try to mount the .TIB to a drive letter and then try to see if you can run CHKDSK against it which if you can, this should show if the file system saved in the .TIB is corrupted.  This assumes of course that you can mount it in the first place?

GP123 wrote:
One thing I could think about is, that I upgraded my PC (Processor, Mainboard, RAM) and now have a UEFI instead of a BIOS. What does that mean to the recovery process?

Doing this has just changed the whole playing field - you have in effect moved to new hardware and will now need to use the Acronis Universal Restore to prepare the restored OS to run on the new hardware, assuming that you can complete the restore in the first place.

GP123 wrote:
While it is nice that I at least have access to 3 of my partitions and some work is stored on them, 1 is still missing with a lot of files I need. Is there a way to mount a .tib file on other PCs and copy files from that without having a licenced version of Acronis running on that PC? Or even chkdsk /f /r it from a different PC?

You can try to mount the .TIB file on another PC, or you can try to explore the contents of the file by double-clicking on this in Explorer but you will need to have Acronis installed to enable this access to the .tib file.

You can also boot from the Acronis bootable Rescue Media on any PC where you have the drive with the .TIB file(s) attached, and then use the option to Recover Files / Folders in that way too.

 

 

Beginner
Posts: 3
Comments: 8

"You can try to mount the .TIB file on another PC, or you can try to explore the contents of the file by double-clicking on this in Explorer but you will need to have Acronis installed to enable this access to the .tib file."

To mount the .tib I need Acronis installed as well right? Not only for double clicking it and browsing through the files.

I only have one licence of Acronis True Image 2015. Can I just download a trial of True Image 2017 on a different machine? Does that work too?

 

"Doing this has just changed the whole playing field - you have in effect moved to new hardware and will now need to use the Acronis Universal Restore to prepare the restored OS to run on the new hardware, assuming that you can complete the restore in the first place."

Yeah, preparing the new OS with Acronis Universal Restore would not be the biggest problem I think. The biggest problem is recovering C: to gain access to the windows installation and run Universal Restore. And that leads me back to fixing the file system for wich I need to mount the .tib file.