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[RESOLVED] Acronis True Image won't activate

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Beginner
Posts: 1
Comments: 1

After placing an order with scan.co.uk I received a free copy of Acronis True Image with my order.

I used their download link provided on the piece of card that has my Serial Number on it and downloaded the file (www.acronis.scan.co.uk/trueimage).

After installing typed in the 64 digit key but the software refuses to think it is a valid key and the activate key is greyed out.

I then went to my Acronis account and registered the key to my account to which your website thinks they key is fine and even lets me download it.

After this I then used your live chat service where the operator refused to help because I got the key from Scan.

Does anybody know how I can get this problem fixed. It would be greatly appreciated :)

Ryan Holder

Issue resolved here.

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Posts: 124
Comments: 2672

Hello Ryan Holder,

thank you for your question.

My name is Anna Trifonova and I'm writing you on behalf of Acronis Customer Central.

At first I'd like to clear up the matter of live chat. I checked your account and found out that you are using an OEM version. And support for OEM versions of Acronis products is provided through Acronis Knowledge Base and Acronis Support Forum only. Here you can more information about your support options.

Your serial number is correct and I'm going to look for possible solutions of the activation problem.

I'll get back to you soon.

Thank you.

Beginner
Posts: 1
Comments: 1

Thanks for the reply Anna.

I have since tried all the different version of you have available on your site to which all of them still find the key invalid.

Really is a shame as the software looks rather good from what I have seen.

Look forward to getting it working :D

Thanks

Ryan

Forum Star
Posts: 124
Comments: 2672

Hello Ryan,

Thank you for waiting.

Most likely, the uploaded installation file doesn't match your OEM activation key.

I've sent you a download link via PM. Please use new installation file and check if the issue is resolved.

Please let me know if you need additional assistance.

Thank you.

Beginner
Posts: 0
Comments: 4

Hi there,

I'm suffering with the same issue (ie serial key from scan.co.uk and can't activate).

Is it possible to have some help regarding this?

Regards,

Adam

Forum Star
Posts: 124
Comments: 2672

Hi Adam,

Since you serial number is registered under your account, we can be sure that the key itself is correct.

Most likely you've downloaded non-matching installation file, please contact the vendor scan.co.uk to receive the correct download link.

Thank you.

Beginner
Posts: 0
Comments: 4

Hi Anna,

I've done exactly that and pointed them towards this thread.

Regards,

Adam

Forum Star
Posts: 124
Comments: 2672

Thank you, Adam!

Let me know if you need any further assistance!

Beginner
Posts: 0
Comments: 4

Hi Anna,

Just a quick update: Scan have provided me with a new key.

Regards,

Adam

Forum Star
Posts: 124
Comments: 2672

Hi Adam,

glad to hear it!

Thank you for update!

Beginner
Posts: 0
Comments: 1

Sorry to revive an old thread but I am having a similar issue.

I bought an SSD from ADATA which came with a free copy of Acronis True Image HD. I downloaded and installed it but then when it asks for the key it doesn't accept my key. The button is greyed out. I think the download was for 2010 however when I go to the My Products & Downloads page it says the key is for 2013. Can you send me the correct download based on my key?

Forum Star
Posts: 124
Comments: 2672

Hi Andy,

thank you for your posting.

I've sent you a download link via PM.

Thank you.

Beginner
Posts: 0
Comments: 1

Hello Ana,
I am also having the similar issue mentioned above. I bought an SSD ADATA SP900 which came with a free copy of Acronis True Image HD. After having downloaded and installed, the provided key is not accepted. Perhaps a wrong version installed, i guess. Don't know where else to ask for help than here, so i would be very grateful if you could send me the correct download matching to my key.

Thank you very much.
Rui Miranda

Forum Star
Posts: 124
Comments: 2672

Hello Rui,

thank you for your posting and welcome to our forum!

The best way in such cases is to contact hardware vendor support for correct download link or a new serial number .

However, I'll do my best to help you! Please check your PMs.

Thank you.

Beginner
Posts: 1
Comments: 1

I'm going to have to add me to this list as well.
I purchased an ADATA SSD and downloaded the Acronis True Image and received the key from Acronis.
When I try and put the key into the Product Activation screen, the Activate! button remains greyed out.

Anything you can do?

Forum Star
Posts: 124
Comments: 2672

Hello Ed,

I've sent you a PM.

Thank you.

Beginner
Posts: 0
Comments: 4

Right, I'm now getting fed up of getting emails when someone comments on this post. I have turned off everything and I'm still being notified.

So now I'm commenting on here and making sure that everything is off including the "Notify me when new comments are posted" box is unchecked.

As I have said: I have turned everything else off including clicking on the relevant link in the email ie:

You can stop receiving emails when someone replies to this post,
by going to
http://forum.acronis.com/comment_notify/disable/eabd367587372021d8be51d937203925 <-- this link does nothing but take me to a page where it says:
"Your comment follow-up notification for this post was disabled. Thanks."

This is the third time I have clicked on it.

The email also reads:

If you have auto-following enabled in your account, you will receive emails
like
this for all replies to a content you commented on. You can disable this by
logging in and going to your account settings or unchecking the flag at the
time
you post the comment.

Well, as I have said: I have also turned off notifications (ie check the screenshot I have attached) but I'm still getting emailed.

Please take a look at your system(s) and sort it out please.

Regards,

Adam

Attachment Size
164865-111388.png 146.67 KB
Forum Star
Posts: 124
Comments: 2672

Hi Adam,

thank you for highlighting this!

We will check it internally.

Thank you.

In reply to by Anna Trifonova…

Beginner
Posts: 0
Comments: 2

Hi Anna,

i got the same problem with the version i downloaded from ADATA. :(

In reply to by Anna Trifonova…

Beginner
Posts: 0
Comments: 2

Hi Anna,

i have the same problem with the software i downloaded from ADATA.

Legend
Posts: 46
Comments: 15723

Stefanie, welcome to these User Forums.

Please see KB 2201: Support for OEM Versions of Acronis Products which applies to your OEM product from Adata who you need to contact directly about this issue with the product they supplied to you.