Restoring an Image File using True Image 2013 (What am I Doing Wrong?)
I am trying to recover an Image file using True Image 2013 of a disk image created 3Apr20 (after MicroSoft issued its last update for Windows 7) on a My Book USB connected drive to a new unformatted hard drive identical (Seagate, Model: ST4000DMZ04, 4 TB) to the failing C: drive. The image file was created from the failing C: drive back before I was having any PC problems similar to those that started in November, 2020. Back around September, 2020, I had to use this image file to restore the EFI System Partition when Windows failed to boot so I think the image file is good.
1. The instructions indicated that the new drive did not have to be formatted before doing the restore; that this would be done during the restore operation. Is that correct?
2. Below are the restore steps I'm following. In Step 7, should I be seeing my new unformatted disk listed as a Disk along with those being shown?
Recover/Restore an Image File to Hard Drive - 18Dec20
Due to PC problems (slow response, numerous "Not Responding" messages on many applications, and suspected failing status of my C: (system) drive (According to Crystal Disk Info) I decided to restore my most recent image file from 3Apr20 onto a new (unformatted) hard drive of the same make (Seagate), model (ST4000DM004), and size (4TB) as the failing drive C:. I used the Acronis True Image 2020 Trial ISO bootable CD because it has mouse support. I also tried my Acronis Bootable Recovery Disk created on 3May19 using True Image 2013. The 2013 version will work but you have to activate the cursor support manually (using < > <M>) and manually navigate the cursor using the arrows on the number key pad.
I am confused by my Acronis instructions for True Image 2013 recovery to a new hard drive. These are notes to clarify.
1. Turn the PC on and it should begin to boot. As it boots continuously hit <F11> and it should load the BIOS screen. Select Setup. Move the UEFI icon (if present) from the 1st position to the 3rd position. Move the CD icon left to the 1st position. Insert the Acronis ISO bootable CD (above) and close the tray. Connect the My Book drive with the latest System Image. Now press <F10> on the Setup screen to save and exit setup. The PC should start to boot and load the Acronis True Image Recovery CD.
2. There will be 5 options shown on the menu when the CD boots up. It may be slow loading so be patient and wait. Select the first option to load True Image.
3. The next screen should ask "What Would You Like To Do?" Select RECOVER. It will then display the Disk Recovery and Backup Management screen. Select Disk Recovery. (Note: Should you have issues with getting to Step 4 due to it hanging up and not going to the next step then restart the PC again. This may/should not happen but occasionally does.)
4 It will then display the "Select a Backup From Which To Recover" screen. This screen will likely not display any backups to select from. Select <BROWSE>. Next you should see "Browse For location" and it will display several lines (options). Select "My Book 3 F:" followed by the folder "My Backups". (Note: This is the current location. Over time with future creations of Image files the path & folder may change.)
5. Next you will see MY Partitions-3Apr20........ Click it. Then select the next entry following that one. Next you should see the IMAGES screen. Select My Partitions-3Apr20...... and <Next>.
6. You should see an entry named "Recover Whole Disks and Partitions". Click it and it should display three lines similar to this:
() Disk 1
0 NTSF (unlabeled)( C:)
0 Track 0
0 EFI System Partition
Select Disk 1 and it should auto select the other 3 options. Select <Next>
7. When I get to the Discovery Wizard, "Setting Partition 1-0", it goes to "Specify recover settings of Partition 1-0" and "Partition Location Required Disk 1". There is a New Location selectable item that must be selected or your only other option is <Cancel>. Selecting New Location takes me to New Partition Locations and displays all drives, USB devices, attached drives, etc. as Disk 1, Disk 2, etc. It does not show the new hard drive in this section at all. Above the list of disks I can select Disk Properties. It shows Disk 1 as a model ST4000DM004-2CV104, total size 3.639TB, Partition scheme: GUID Partition Table (GPT). This is the information on the NEW drive, but it is also the information from the OLD drive as well. It shows a display of the disk as PRIMARY and the entire disk is yellow. So, what am I viewing here, the NEW disk or the Old disk?
8. There are two additional selections for this disk.. They are Special and Geometry.
Under Special it shows:
System Name: \device\0000007A
Under Geometry it shows:
Sectors Per Track: 63
Total Size: 3.639 TB
9. I select <Accept> and it goes back to Specify Recover Settings of Partition C Disk 1, again showing New Location. Below that is Change Defaults. If I select that it takes me to another screen saying "You can change the size of the partition". Nothing on this screen is keyable (and I would have no idea as to what to enter if it were), so I select <Accept>. It returns to "Specify Recover Settings for Partition C". I select <Next>.
10. It goes to a screen that says:
Number of Operations: 1
Hard Drive: 1
Drive Letter: C
File System: NTSF
Volume Label (Blank)
Size: 3.639 TB
I select <Proceed>
11. It goes to "Operation Progress"
It says "from D:\My Backups\My Partition - 3 Apr20\My Partitions - 3Apr20_full_b1_v1_V1.tib"
The Progress Bar is blank
Two other options:
 Restart the computer when recovery is complete
 Shut down the computer when recovery is complete
There is a <Cancel> button.
It runs for about an hour and a half, the progress bar remains blank, and it returns this message:
Failed to write data to the disk.
Failed to write to sector 2048 of hard disk 1.
Failed to access the archive plain disk (0x1000E9).
There is a <Cancel> button which I select.
It displays "Recover Operation Failed".