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Scheduled task failed to run, again

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Regular Poster
Posts: 59
Comments: 104

TI Home 2009 Build 9796
Win XP Pro SP3

My scheduled nightly backup failed to run with this error:

Scheduler is unable to run the task"} with GUID 04875149-E7AB-457C-8537-D5A7E7C6ADAD} because of the error 1327 (Logon failure: user account restriction. Possible reasons are blank passwords not allowed, logon hour restrictions, or a policy restriction has been enforced

Two identical system log entries appeared at that time:

Logon Failure:
Reason: Unknown user name or bad password
User Name: Bert
Domain: ASUS-II
Logon Type: 4
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: ASUS-II

This task has been running without error since Sept. 15, the last time this problem occurred.

See my message, 3841: TI Home 2009: Scheduled backups stopped working.

No changes have been made to the system.

The "fix" for the problem the last time this happened was to simply delete the task entry and re-create an identical one, which suggests that the problem is internal to TI Home 2009.

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Regular Poster
Posts: 59
Comments: 104

Bert wrote:
TI Home 2009 Build 9796 Win XP Pro SP3 My scheduled nightly backup failed to run with this error: Scheduler is unable to run the task"} with GUID 04875149-E7AB-457C-8537-D5A7E7C6ADAD} because of the error 1327 (Logon failure: user account restriction. Possible reasons are blank passwords not allowed, logon hour restrictions, or a policy restriction has been enforced ... The "fix" for the problem the last time this happened was to simply delete the task entry and re-create an identical one, which suggests that the problem is internal to TI Home 2009.

Maybe a clue, maybe just a red herring... I left the task entry as-is and found that it ran without error last night. The only difference that I can think of is that a "Switch User" function was NOT performed any time since the previous boot. In the case where it failed the day before, a Switch User had been performed, in fact it had been done several times.

My wife and I share this machine and there are two users installed, and neither have passwords. I'm almost always the first to log on and my wife will only occasionally use the machine. If this is an underlying cause of the problem, it would explain why the backups work for days at a time only to suddenly fail.

Regular Poster
Posts: 6
Comments: 135

I may be thinking of another application but wasn't there an option when installing True Image to install it for all users? I simply don't recall the exact steps or prompts.

Regular Poster
Posts: 59
Comments: 104

Bruce wrote:
I may be thinking of another application but wasn't there an option when installing True Image to install it for all users? I simply don't recall the exact steps or prompts.

I don't remember that either, but the machine's always running with me as the only one logged in when the backup starts, and the task entry is set to run as me. I've never tried having everybody logged out when the backup is scheduled to run.

Regular Poster
Posts: 6
Comments: 135

I'm running out of ideas.  Have never set up a system with multiple user accounts and I also have no passwords used but I'm using Win XP Home not Win XP Pro.  My wife doesn't like computers and has close to zero tolerance when anything unusual occurs.  When I switched from Office XP to Office 2007 she was very frustrated.  So I keep things as simple as possible.  There is one statement that you made that I don't understand.  That is "...and the task entry is set to run as me."  Perhaps a function of having multiple user accounts.

Thoughts that come to mind:

1.  Does your wife's user account have administrator privileges?  Probably not an issue though.

2.  I suppose you could uninstall and re-install True Image making certain that all users are selected.

3.  When you say "I've never tried having everybody logged out when the backup is scheduled to run" in reality isn't your wife logged out when you are logged in?  I'm thinking that only one user would be active at a time.  I really don't know how this works.  Wish I could offer more.

Bruce

Frequent Poster
Posts: 4
Comments: 942

Hello Bert,

Thank you for using Acronis Products

The program requires Windows authorization for a scheduled task execution. That is why you should enter your account name and password both to let Acronis True Image log in Windows with Administrator's rights and execute a scheduled task. The user name should be specified in the form of SERVER\USER or DOMAIN\USER.

If the issue persists update Acronis scheduler using the following KB article.

Regular Poster
Posts: 59
Comments: 104

Bert wrote:
Maybe a clue, maybe just a red herring... I left the task entry as-is and found that it ran without error last night. The only difference that I can think of is that a "Switch User" function was NOT performed any time since the previous boot. In the case where it failed the day before, a Switch User had been performed, in fact it had been done several times.

My wife and I share this machine and there are two users installed, and neither have passwords. I'm almost always the first to log on and my wife will only occasionally use the machine. If this is an underlying cause of the problem, it would explain why the backups work for days at a time only to suddenly fail.

Now I'm almost certain that this is at the root of the problem. As before, scheduled backups ran just fine for days, then failed. A manual run of the scheduled entry worked fine. This time I did NOT re-create the schedule entry, and it again ran fine for a few days, then failed again last night.

On each day that the scheduled backup failed, my wife had used the PC, using the "Switch User" function to log on, leaving my session active while she ran hers, then logging her session off, allowing me to return to my active session. My session was still active later in the evening when the scheduled backup tried to run and failed.

Both my userid and my wife's are members of the Administrator group [I know, bad idea] and neither have passwords. The "Fast User Switching" function is enabled.

Frequent Poster
Posts: 4
Comments: 942

Hello Bert,

Thank you for using Acronis Products

If the issue still persists try the following.

Unregistering all tasks from Acronis Scheduler

1.            Download and extract the following archive:

o             https://www.acronis.com/r/support/en/kb/1054/script_fix.zip

 

2.            Run the script_fix.vbs file.

(!) This will remove all scheduled tasks.

 

Unregistering separate tasks from Acronis Scheduler

1.            Open the operation log of Acronis True Image;

(!) To view the operation log, in the main window of the program select Tasks and Log in Acronis True Image Home 2009 or Show Log in any other version of Acronis True Image.

2.            Find the respective error entry and note the name of the mentioned script. For example:

Error 1 108 (0X1006C) 10/29/2008 12:09:02 No such script "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

3.            Download Acronis Scheduler Manager from http://download.acronis.com/support/schedmgr.exe

4.            Run the schedmgr.exe file and issue the following command:

get list

5.            In the list of displayed tasks, note the script that has the same name as the one that produces error entries in the log. For example:

1-3 ~*TrueImageNotify* /dummy / script: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4" /uuid: "90F1BFEE-7B23-4E67-96EE-173F00AE9AB4"

6.            Issue the following commands:

 

task [Script Name]

task delete

 

For example:

 

task 90F1BFEE-7B23-4E67-96EE-173F00AE9AB4

task delete

 

If there is more than one task that produce error entries, repeat the procedure for each of them separately.

Beginner
Posts: 1
Comments: 4

I am having the same issue, Error Code on 1327, on 2 seperate machines. One computer is running Windows 7 Pro and the other Vista Home Premimum, both 32 bit version. Both have True Image home 2010 installed and both also had the same problem with True Image 2009.

The problem is intermittment. The daily backups will be performed fine for sevarl days in a row and then the errors will be generated, without changing anything. Then they, errors, will seem to go away for a day or 2.

Both computers back up to A "NAS". Ther are no passwords and or restricitions set for Windows or the "NAS" device.

Very frustrating.

Regular Poster
Posts: 13
Comments: 96

You haven't performed a restore recently have you? If you have then you would need to start with a completely new schedule event as once you have restored an image that particular schedule event will no longer be valid.

Beginner
Posts: 1
Comments: 4

Have not done any restores on either computer. Monday the 9th and Tuesday the 10th I received the 1327 error on the Windows 7 computer and then last night the same machine ran the same schedule without any errors. On the other computer (Vista) it had the 1327 error on Saturday the 7th and has run fine since.

I am not changing anything in the schedule, have not loaded any new programs. Has me confused why sometimes it runs as scheduled and other times not?