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Seagate DiscWizard and True Image Home

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Beginner
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I've been fighting with this unexpected problem for about a week now.

I bought a Seagate 3TB hard drive, and partitioned it into 2 segments: one 2TB (R:) and one 1TB (more or less) (Q:). Because True Image Home doesn't support GPT partitions, I had no choice but to do it this way and use MBR. In order to do this I had to install Seagate's DiscWizard software.

The first hint of a problem came when I tried to run True Image Home (TIH) for the first time after installing the HD. Even though I'd been using it for over a year (this is TIH 2010), it suddenly asked me to activate it (again). Oh, well, so dug out the long code, activated it, and started the overnight backup.

Next morning, the backup had failed (the first time that had ever happened to me with TIH). It ran for 4 hours, but failed on Q: (the second partition of the 3TB drive) ("Failed to set snapshot bitmap").

Sometime after that I realized that DiscWizard was apparently conflicting with TIH (and much to my surprise also learned that DiscWizard is an Acronis product, and somehow related to TIH). After many, many hours I discovered that if I removed both then installed DiscWizard first before installing TIH, it seemed to work. So I started the overnight backup.

Next morning, the backup had not completed (this time there didn't seem to be any reason, it just seemed to have hung while trying to lock a partition). More reading and research led me to install the latest "Snap API drivers" (whatever they are), which I did. Then later, started the overnight backup.

And it worked! Solved. Or so I thought. Until this morning, when I discovered that I could not see Q:. It was gone; vanished; doesn't exist. And, to my shock, so is the Seagate DiscWizard. I have no idea what happened, but I know I installed it prior to installing TIH, and I checked and I do indeed have a Q: backup.

I tried (re-)installing DiscWizard, but got a very peculiar error message:
"Cannot automatically install the following products since their newer versions are already installed.
Try to manually uninstall them before installing these older versions.
Acronis True Image Home"

It sounds as if DiscWizard is complaining that TIH 2010 is newer than DiscWizard, and DiscWizard won't install because of it. It didn't complain the very first time I installed DiscWizard, but since then I've downloaded newer versions of TIH 2010 and the Snap API drivers.

Long-winded way of saying, I cannot seem to find any way for these 2 Acronis products to co-exist. It would be frustrating enough if these were 2 products from different manufacturers. But since they are both from Acronis it is particularly upsetting.

Does anyone have any ideas on what I might try?

Thanks for your time,

Ken

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Forum Hero
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OEM versions of ATI often lag the retail version. I know some OEM vervions are base don ATI 2009, for example.

You cannot have an OEM version and a retail version installed at the same time on the computer of your will face conflict issues in particular with low-level drivers.

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If you had both versions installed, that would be a problem; the low level dirvers will conflict. I'd uninstall both then install the preferred one.

Beginner
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I had a similar problem. Basically, I had to throw away DiskWizard. Does anyone know how to manage the partitions on the Seagate drive now that I can't use DiskWizard?

Beginner
Posts: 2
Comments: 4

I had a similar problem. Basically, I had to throw away DiskWizard. Does anyone know how to manage the partitions on the Seagate drive now that I can't use DiskWizard?

Regular Poster
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Like Pat L, I happened to know that DiscWizard included an OEM version of Acronis' software and would never have installed it--I'd have found some other way to re-partition the software.

What I would do Ken3TB is to completely uninstall DiscWizard and ATI, including inspecting my registry before reboot to make sure they are gone. This means looking at obscure registry keys like

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

to individually edit-out appearances of Acronis snapman, tdrpman, what else. If you search Articles here, you will find a Cleanup Tool, which purports to be "ONLY for 2011" but I used it successfully on 2010 myself. Maybe it cleans-up those keys too--I don't recall. Yes, Acronis does not make this easy! But especially the above is important because if you do it wrong, on reboot you could have a BSOD cuz these are really low-level drivers and if the system's looking for them and you've deleted them, crash/burn even Safe mode won't work.

But once you've got your system cleaned-up, then reinstall latest 2010 build 7160. Your partitions are probably OK, but if you need to recreate use Windows diskpart or something. BTW your backups shouldn't take overnight? Unless you're backing-up new videos or something? Backing-up my 25Gb system partiitions via USB3.0 takes 5 minutes. Even w/USB2.0 never more than a half hour.

It is disappointing to me to learn of this problem Ken3TB and it's a shame you had to go thru the "many, many hours" that you did. If anyone from Acronis has read this far, SHAME ON YOU! The installer for ATI should look for evidence of OEM or other prior installations and refuse to install, or alert the user, or something better than allowing both to install, and neither to work properly as a result.

EDIT: OK only after posting do I see member DaneS has bumped an old thread. Not good, sir! You should have started a new thread of your own!

Legend
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Do you have a disk or partition backup created with version 2010 that you can use and restore your system back to that time. This is probably the easiest solution.

mck
Forum Member
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Comments: 32

SAME ISSUE

I had seagate 3tb, setup with DiskWizzard from Acronis.
Subsequently I bought True Image for backup using the 3TB drive as destination. No problems.
Today I installed a suggested Acronis TIH "Update 2", and it clobbered the connection to the Seagate 3TB drive. I "assume" it clobbered DiskWizzard??
Now in windows, the drive appears as having a corrupt or unreadable directory.
Acronis TIH cannot find the backups on the drive.

Acronis TIH disk status utilty sees the drive, says it's a "Basic GPT" drive, 2.729 TB NTFS

Anyone have any ideas how I regain access to this drive???

mck
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I found Acronis DiskWizard has no uninstall instructions, and no uninstall facility in Windows, so I could not figure out any way to uninstall it. I looked on the internet and see tons of reported issues trying to uninstall it. Do you have an uninstall utility for Acronis DiskWizard??

So, I installed the latest Acronis True Image Home 2012, and rebooted the computer.

I then tied to add the Seagate 3TB drive, which allowed me to add at 2TB partition. I started formatting it through Acronis, and got Blue Screen of Death windows crash.

In the minidump, I see it pointing to this Acronis driver:

*** vsflt67.sys - Address FFFFF88000E176F0 base at FFFFF88000E00000, DateStamp 4ee88be5

Which from the log is this Acronis driver:
- vsflt67.sys 146528 08-04-2012 04:59:54 1.1.0.67 Acronis Acronis Virtual Disk Boot Bus Extender

Note: this is the same driver that crashed my system when Chandra was working on this same issue on 7/24/2012, Windows crash (BSOD) trying to install and uninstall TIH2012 (build 7133) on my machine.

So, I'm stuck again.

Mark

Windows Crash data:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88000E176F0
BCP3: FFFFF8800C9B9178
BCP4: FFFFF8800C9B89D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080412-77360-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-22536356-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

------------------
I see from the log that these device driver from Acronis is installed:

- Disk drive AcronisVBus\VirtualDisk disk disk.sys

- Acronis Virtual Disk Bus root\vididr_bus vididr vididr.sys

- Acronis Backup Archive Explorer root\timounter timounter timntr.sys

- afcdp.sys 367200 08-04-2012 05:00:14 1.0.0.3593 Acronis Acronis CDP FSFilter Continuous Backup 281400

- fltsrv.sys 137312 07-24-2012 14:42:45 1.2.0.49 Acronis Acronis Storage Filter Management PnP Filter

- snapman.sys 320096 07-24-2012 14:42:46 4.2.0.668 Acronis Acronis Snapshot API

- tdrpman.sys 1294432 07-24-2012 14:42:52 1.1.0.1040 Acronis Acronis Try&Decide PnP Filter

- timntr.sys 994912 08-04-2012 04:59:59 4.0.0.649 Acronis Extended Base

- vididr.sys 211552 07-12-2012 12:53:53 1.1.0.65 Acronis Acronis Virtual Disk Extended Base

- vsflt67.sys 146528 08-04-2012 04:59:54 1.1.0.67 Acronis Acronis Virtual Disk Boot Bus Extender

Forum Star
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Uninstall ofd the WD version of Ati is on page 12 of the user guide, look here:

http://www.wdc.com/wdsearch/search.aspx?sc=&sl=en-US&sq=disk+wiard+uninstall&x=0&y=0

Had you ever used DW? Perhaps it never installed correctly. If it doesn't show Under windows Remove Program window as Acronis Trueimage WD, Western Digital or some combinton of those names, then it's very liely that it did not install properly in the irst place.

Try running the ati cleaner.

http://kb.acronis.com/content/24545

I'd use ms config before doing uninstall or install procedure.

http://netsquirrel.com/msconfig/

mck
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Scott,

Thanks, I'll take a look. I have the Seagate version of Acronis DiskWizard, and coincidentally on the same page 12, the uninstall instructions are to basically do it through windows. Lots of posts on the web indicate it does not work.

I may try that cleaner later once I have my primary drive backed up as I've lost all my Acronis backups at this point.

There's another thread on this, http://forum.acronis.com/forum/32686.

I appreciate the help, I'm looking for a way out with my data salvaged at this point.

THANK YOU.

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If you can see the install in Add/Remove Programs try Revo Uninstaller Free http://www.revouninstaller.com/revo_uninstaller_free_download.html to remove the Seagate version.

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Revo should be a last resort and only after you have a backup on hand. best choices are winos removal, ati cleaner, then revo. in every case use msconfig first to avoid as many conflicts between progs, services and drivers as possible.

mck
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Scott - sorry, didn't answer this "Had you ever used DW? Perhaps it never installed correctly."

Yes, DiskWizard was suggested with the Seagate Barricuda 3TB drive, it installed effortlessly, and provided problem free access to the drive for many many months. I bought Acronis TIH in 2011 to replace Norton, and that worked fine using the 3TB as backup archive storage. Only when I clicked "yes" to install the latest Acronis TIH2012 did the drive become inaccessible, apparently because the newer TIH collides with Acronis Diskwizard. I restored access to the drive by uninstalling TIH12, and re-installing DW. However, since that time, it's been all downhill as TIH stopped functioning, we could not get the older version installed and working again, and after switching back/forth between Acronis versions corrupted the backups, lost access to the drive, etc.

By the way, you say use msconfig during the removal??? To shut off certain things, or...

THANK YOU!! I appreciate the help!

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would have been best to uninsyall ati before installing a new version. DW is just a crippled version of ati but an olddr version. You wan to completely uninstall any ati (incliuding dd or norton or any other imaging backup program. then install ati2012.

use ms config :
go to Services tab, check box to hide all microsift services, then disable all services. then on Startup tab disable all startup programs, apply reboot, the do your uninstalls and installs, afterwrd, run msconfg and select normal startup and reboot.

mck
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scott:
that's great advice, I'll try it. I notice some installers don't detect/shut down all they need to so msconfig is just right - thank you.

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Yes,. What msconfig does for you is temporarily prevent a bunch of services and startup programs from loading when you boot. this makes for a much celaner environment when you unistall/install. Sometimes drivers are prevented form being installed by security software or the preseence of other drivers or services running, etc.

mck
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I got DiscWizzard uninstalled, and went through the TIH2012 uninstall procedure using the ATI cleaner from Acronis:
http://kb.acronis.com/content/24545

The 3TB drive was not showing up in windows, so I started the Acronis DriveCleanser option in TIH12, and canceled it after it looked like it would take forever.

I then added the drive, then started to "extend" it but the extension process failed with message "An error occurred while working with Extended Capacity disk driver (0x1800009)...(full msg here: http://screencast.com/t/3TZyBGI3o)

I then tried re-adding the drive, (made it a logical), which then asked me to format it. The format process crashes with Bluescreen, and the culprit driver is the Acronis vsflt67.sys again.

I tried a couple different times, same result.

Maybe the Acronis driver just isn't compatible with the Seagate Barracuda 3TB XT drive?

Forum Hero
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mck,

It looks like you have Windows 7, so you could simply format your 3TB as a GPT disk and that should be it. You don't need to use the Acronis capacity extender stuff.
From an elevated command prompt type
DISKPART
LIST DISK
SELECT DISK X where X is the number corresponding to your 3TB disk
CLEAN (this will erase everything on that disk)
CONVERT GPT
CONVERT BASIC
EXIT
Close the command prompt
Go to the Windows disk management console (search for "create and format disk partitions"). Create the partitions you want on the 3TB disk.
At this point Windows should be able to recognize the disk.
If it doesn't, uninstall 2012 and use the cleanup utility found here:http://kb.acronis.com/content/24545
Follow all instructions very carefully. Do not let the utility reboot the computer. COmplete all instructions before rebooting.
Reboot. If Windows doesn't see the disk, let us know.
If it does, use msconfig to disable all non-Microsoft services and all start up items, reboot and reinstall 2012.

mck
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Comments: 32

Hi Pat,

Thanks for your input. I thought I couldn't go GPB because of an older bios, in spite of having win7. The machine is about 3 years old.

When I open an admin cmd prompt (elevated), and type dispart, it says 'cmd not recognized....'.

I had no luck, uninstalling everything, reinstalling etc. I followed those cleanup instructions several times, with services shut down (via msconfig) and otherwise. Since the minute I updated to TIH2012, I've not been able to get back to a functional system. I "think" the process may have stepped on some other things as the startup has slowed and I've had a couple lockups which never happen on this machine (it's a dell xps8100, i-5, 8gb, etc). Not the newest or sexiest but ample power for what I do.

In any case, I haven't re-imaged in some time so I'm looking at scrubing it all and reinstalling win7, and take it from there. My only concern is that I'll get it all cleaned up and will still have some sort of incompatibility issue or whatever I'm experiencing.

mck
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PS: I don't know if this matters, but this machine came with Intel Rapid Store Technology, which I don't really use but it's in the mix anyway.
http://www.intel.com/support/chipsets/imsm/sb/CS-026142.htm

thanks for any insights on this, I'm stuck so I appreciate the input!

mck
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Comments: 32

Pat,

I should add, that I tried the ATH 2012 clean utility (followed all the steps, registry, etc), and got errors trying to add/expand the drive.
I also tried running the ATH 2011 stuff in case something was left over.
I then reinstalled TIH 2012 clean, and still had errors. It eventually left me with a 746GB drive, but it kind of "lost" the other 2.2+ TB. I could not format the drive, or anything to get it to find the missing TB.
So, I ran the clean process again, then re-installed Acronis discwizard and it was able to "find" the rest of the drive, and it converted it to a 2TB drive also accessible in windows.

I should add that an Acronis tech was on my machine a few weeks ago, and went through the whole ATH2012 cleanup process, installed TIH 2012, and ended up with Blue Screen of death crash on that same driver. He tried to get me back to the prior version, which seemingly worked for a bit, but the change-up corrupted the archives which rendered the drive unusable eventually without reformat. That's what landed me here trying to get it back to functioning, so far no luck.

Thanks very much.

mck
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Comments: 32

PS:
DiscWizard shows opposite of what TIH2012 showed, in that it has a 2TB Raid partition for that drive, while the 746GB partition accessible under TIH2012 is now "not initialized" as a SCSI drive under Discwizard.
Pic here: http://screencast.com/t/3N4HYEKKFpG

It's not at all intuitive to me how to get either Acronis product to just let go of the drive and let me start over.

Mark

mck
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Update:

I was beginning to wonder about the drive itself, so I tried manipulating it back to it's original state with DiscWizard.

DiscWizard had a small 73TB unallocated space tied to the 2TB partition, and when I asked it to delete the extended disk, it consolidated the space overall, and made 2.7+TB availble. I then could format that inside DiscWizard as a GPT partition: http://screencast.com/t/uPREki05

I can then redefine the disk again through "add disk" in DiscWizard, and change it to MBR Logical, and it results in a 2TB RAID drive, with that same leftover 746GB "not initialized" SCSI partition which can't be used to "extend" the 2TB MBR partition. Here's a pic of the MBR Logical partition: http://screencast.com/t/tyJRep5tjgvz

In any case, it's made me comfortable that the drive is ok (it's fine on chkdsk and defrag too), and it's clear DiscWizard can manipulate it back/forth, extending, removing, etc, yet I when I clean it all up and install TIH2012, I end up crashing the system on that vsflt67.sys driver, and ultimately end up with a disk and system that's unusable.

Forum Hero
Posts: 83
Comments: 9181

Mck,

I corrected a typo. It was not dispart, but diskpart.
Anyway, as long as your disk is an MBR disk, you will be limited in how to use it, since the MBR cannot handle partitions bigger than 2 TB. ATI 2012 is supposed to have a way to make the disk useful entirely, but it looks like you are having trouble with it.
For sure, Windows 7 or Vista, 32bit or 64bit support GPT disk for DATA disks. The restrictions are for BOOTABLE GPT Disks: only 64bit versions can boot from GPT disk with UEFI capable motherboards.
You will use this disk for data only, right? Then your OS will support it as a GPT disk and Acronis 2012 as well.

mck
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Comments: 32

Pat!!!

THANK YOU! diskpart it is, and the others dont' work because they have to be run under the diskpart utility.

Your explanation of the GPT UEFI stuff is golden - thank you so much. The doc I had on that from Seagate, Acronis, and in DiscWizard left a lot to be desired. I mentioned above that I could get a GPT disk out of DiscWizard so I'm very confident in your advice on this and will chase it down accordingly.

I "think" ATIH 2012 was allowing me to use > 2TB formatted as MBR and maybe that's where the rub is. Or, maybe the original DiscWizard definition for the disk, which was inherited by ATIH 2011 worked for only so long, and when stuff started to spill beyond boundaries, or when boundaries were better enforced say in ATIH2012, it started to choke the system and ultimately corrupted the file system. The hardware seems fine.

In any case, I'll clean the slate and try again with 2012 and GPT following your advice, first in Windows native, as it would be VERY refreshing to have the drive not reliant on the backup software to function.

You're kind, thank you. I'll report back when I have progress.

Mark

mck
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Pat - one thing, on the "BASIC" command, it returns "The selected disk is not a dynamic disk.
Select a dynamic disk to convert to basic."

What are the ramifications if it can't be basic?

Thanks again. (pasted dialog below)

C:\Windows\system32>diskpart

Microsoft DiskPart version 6.1.7601
Copyright (C) 1999-2008 Microsoft Corporation.
On computer: DELLXPS8100

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 931 GB 0 B
Disk 1 Online 2794 GB 0 B *
Disk 3 Online 1862 GB 0 B
Disk 4 No Media 0 B 0 B
Disk 5 No Media 0 B 0 B
Disk 6 No Media 0 B 0 B
Disk 7 No Media 0 B 0 B
Disk 8 Online 1863 GB 1024 KB
Disk 9 Online 931 GB 0 B
Disk 10 Online 58 GB 0 B
Disk 11 No Media 0 B 0 B

DISKPART> select disk 1

Disk 1 is now the selected disk.

DISKPART> clean

DiskPart succeeded in cleaning the disk.

DISKPART> select disk 1

Disk 1 is now the selected disk.

DISKPART> clean

DiskPart succeeded in cleaning the disk.

DISKPART> convert gpt

DiskPart successfully converted the selected disk to GPT format.

DISKPART> convert basic

The selected disk is not a dynamic disk.
Select a dynamic disk to convert to basic.

mck
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maybe need to delete it first?

http://technet.microsoft.com/en-us/library/cc776315(v=ws.10).aspx

mck
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sorry, it's telling me it's BASIC already, is there any problem with that?

After I do "convert gpt", it appears it's NOT a dynamic disk from the disk list output:
DISKPART> convert gpt
DiskPart successfully converted the selected disk to GPT format.
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 931 GB 0 B
* Disk 1 Online 2794 GB 2794 GB * <---- the * here is in the GPT column, NOT the dyn column
Disk 3 Online 1862 GB 0 B

I saw this:
http://www.sevenforums.com/hardware-devices/121033-edit-registry-w-o-win-7-a-5.html

similar situation - MAYBE - and the advice is:

Now with the disk selected:
CREATE PARTITION PRIMARY
SELECT PARTITION 1
FORMAT FS=NTFS
ACTIVE
ASSIGN
EXIT

mck
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re: DiscWizard cleanup of Acronis Disk Storage Filters:

I noted DiscWizard uses driver: system32\DRIVERS\vsflt53.sys
...and the uninstall for it actually seems to remove it from the same registry entries indicated for vsflt67.sys in TIH 2012.

mck
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Pat - any idea if I "need" this Intel Rapid Store Technology on my system? I'm wondering if Dell bundles it in just to manage their hidden "recovery" volume, which I'm not sure I'd ever use. As I understand it, the recovery volume contains the original drivers or something. In any case, if the IaStorUI is another layer just to manage that disk then will it potentially get in the way with TIH?

Thanks again, you've been extremely helpful.

mck
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update:

Drive now GPT Basic using DISKPART utility
DiscWizard uninstalled
ATIH 2012 installed
Added the drive as GPT in TIH 2012, no extension required since drive was already as big as it could be (2.72TB usable out of 3TB).
Started partition backup of primary drive containing about 680GB, excluded temp, windows folders.

...so, seems to be working, BUT, through this process, everything requiring disk access is taking longer - much longer. Starting a program takes 1+ minutes, etc. The initial estimate by ATIH for the backup above was 1-day, 22hours. It has since dropped to 4+ hours so it's getting better.

Anyway, can the Acronis ATIH, or DW install, reinstall, remove, etc. stuff have affected something rudimentary in my HD system to slow everything down?

Pat - thank you! I think that GPT insight is just what the doctor ordered as I'm much further along than before. I'm thinking of bagging the re-image even, but the system slowdown has me concerned that the crashes somehow whacked something else.

Mark

mck
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Pat!

You rock, thank you so much. My c-drive backup finished, I can mount the image and everything is intact. Acronis DiscWizard is uninstalled, and I'm successfully (knock on wood) running Acronis TIH 2012.

I'm guessing one of the core pieces missed was your call on the GPT. For users with extended (>2tb) drives, it seems critical to make sure you've configured the drive correctly. I'm guessing mine was MBR, extended, and got me into trouble. I haven't filled up the GPT formatted drive yet to try this out but so far it appears to have eliminated the conflicts and crashes I was having with TIH.

Also, (duh!), I never had used msconfig to shut off services while installing. While this may have helped, I overlooked the fact that when you turn them back on, you may get a pile of services and startups that you had shut down for performance reasons. So, my machine was choking under the weight of 140+ processes. Of course the process of identifying and eliminating non-essential junk on these boxes is tedious, but I've gotten mine back down to about 100 processes and the performance has improved considerably. There must be an easier way!

Pat - THANK YOU!

Forum Hero
Posts: 83
Comments: 9181

You are welcome, I am glad that worked out for you.
So there was no issue having some of the DISKPART commands fail since your disk was not dynamic (it was basic already). I didn't know the status of your disk before, so I just wrote the commands that would bring it to a known state.

Wrt to Intel Rapid Storage Technology, I would leave it on the computer and make sure you have the latest drivers: older versions can conflict with ATI's low level drivers. Intel's piece of software is pretty good technology from my experience. On my system I noticed significant performance difference after having installed it.

mck
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One other thing Pat,

I did not use diskpart to make it an NTFS file system, but selected it in Acronis when I "added" the drive.

When I see it in windows now, it appears as "RAW" format while everything else is NTFS, here: http://screencast.com/t/rmkbCK1Kp

Any issue with it? do I need to make it NTFS?...NOTE: Acronis shows it as NTFS, see screen shot, bottom pane...

Thanks again,
Mark

Forum Hero
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Yes, you need to format that partition to create the NTFS file system. You are right: Acronis sees is a formatted but not Windows.

We have seen cases where Acronis prevents Windows from seeing disks correctly.

Did you try to unplug the disk and plug it back in to see if Windows fixes it simply?

If not, you could uninstall ATI 2012, reboot and see if Windows sees the disk correctly and can use it correctly. Then reinstall ATI 2012.

mck
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Comments: 32

OK, I see, windows says it's not accessible now.

That's very odd, because this morning, I navigated to the drive, mounted the backup, and verified I could access the files. So between then and now, the drive has become inaccessible, and Acronis reports it cannot find the backup.

I'm wondering, a guy from support was just on my machine, and he ran "add disk" under acronis, it seems it disappeared during that time (unless it's a coincidence). Also, when I use Acronis to view it, the backup does not show up.

I'll try messing with the drive as you suggested, otherwise I'll use DISKPART per the above to force it to NTFS???

The other site I saw indicated a command sequence like this:
CREATE PARTITION PRIMARY
SELECT PARTITION 1
FORMAT FS=NTFS
ACTIVE
ASSIGN
EXIT

Forum Hero
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Comments: 9181

If the support person used Add disk, there is a chance that all information that was on the disk has been erased and ATI reinitialized the disk.

You can use DISKPART to create the partition the sequence would be:

DISKPART
LIST DISK
SELECT DISK X
CLEAN
CREATE PARTITION PRIMARY OFFSET=1048576 (this will create a 1MB offset)
SELECT PARTITION 1
FORMAT FS=NTFS
ASSIGN LETTER=E
EXIT

There is no need to make that partition ACTIVE

http://technet.microsoft.com/en-us/library/cc766465%28WS.10%29.aspx

mck
Forum Member
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Comments: 32

Pat:

I unplugged the drive, no change.

I uninstalled ATIH2012, no change.

I tried to format the drive in windows, forgot about that nasty vsflt67.sys driver and got bluescreen crash.

I ran the clean utility, which left vsflt67 in the upper filter for the 4D... key, which I removed.

On reboot now with ATIH (and vsflt67) gone, windows recognized the drive again, NTSF, files intact, etc.

I reinstalled ATIH2012, drive is still there, I could mount the backup archive and access files.

Only thing, if I open "add a drive" in ATIH, it shows a discrepancy in the Unallocated size available on the drive.

The bottom of the screen properly shows 2.7+TB on E:, however everything else shows 746GB unallocated and available.
Screenshot here with all the components: http://screencast.com/t/WIfk4QoXlQr

Is the discrepancy going to cause Acronis to go haywire later as the disk fills up to where it thinks it's sized?? It's uncannily close to the number available after 2TB is taken away.

It seems that VSFLT67.sys driver is an issue.

Also, when I mount the backup, I notice it drives disk use up to 100% and pings it there, even if I make the task lower priority.

mck
Forum Member
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Comments: 32

regarding "add disk", the support guy didn't complete using it, I believe if you click "add disk", then select the disk, pick MBR or GPT, it will show you sizes but won't have done anything. I maybe wrong, but I did it to see how much space Acronis thought was available and the drive is still functioning fine.

mck
Forum Member
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Comments: 32

Pat, by the way, if you have any tips on whether or not, or how often I should reimage (drop the main disk, re-install the OS) to clean things up I'd love to know. I succeeded in getting some performance back by going through the multitude of processes and services, but it's a hit-or-miss proposition for a layperson, with all kinds of junk sites offering info on every process. There MUST be a better way! Even Acronis runs 2 extra processes you don't need if you just want to do scheduled backups, you have to shut them off manually. Just my HP printer installed probably almost 10 processes to do all kinds of things I don't use. It would also be nice to know how to actually adjust the priority on Acronis so it doesn't kill everything when it runs...

You're kind to help, I told the Acronis support guy about you and directed him here, they should be paying you!!!

Mark

Forum Hero
Posts: 83
Comments: 9181

mck,

Yes this is bizarre. It is hard for me to determine whether this is a UI issue in Acronis, or whether there is some information on the disk that Acronis sees and uses, and whether this information is really critical to use the disk.

I'd say that since Windows is seeing the disk correctly, and since ATI is reporting used/free space correctly, I would not worry.

I will notify Acronis of this thread.

mck
Forum Member
Posts: 0
Comments: 32

Thanks for notifying them. I must say, that for backup/recovery software, it's disconcerting to accept the latest update and have it clobber all your backups so you have to scratch the drive. I was VERY lucky I had the majority of things in triplicate on other drives, and that I was able to recover other things by LUCKILY being able to get the old diskwizard working again. Otherwise....

So, I'm a bit weary of what will happen going forward, especially with the inconsistency reported in the view of the drive.

Also, Norton had a very thin program that you could use to open their archives without all the base software infrastructure. That allowed you to backup an archive to another drive, toss on a copy of the access program, and you could recover to anything you wanted without having to reinstall everything. Wish Acronis would follow that lead.

mck
Forum Member
Posts: 0
Comments: 32

Help Pat!

I have that 3tB drive you helped me get formatted and recognized in GPT format for use with ATIH2012. Or, I guess we ultimately made it NTFS format? Anyway...

It would work fine, but then sometimes when I did a windows update, I would lose access to the 3TB disk after reboot. The remedy was to do the ATI clean/uninstall process, then reboot, after which the 3TB disk would be accessible again, with all data intact.

I did this same routine many, many times, and reported the issue to support.

Support finally had me try ATIH2013. I ran into the same issue when I did a windows update.

Only this time, when the drive became inaccessible, I did a clean/uninstall of ATIH2013, and still could not access the drive. I believe all the data is probably still on it, but somehow the removal of ATIH2013 did not put my machine back in a state where it can recognize the drive format.

Do you have any ideas?? You were so helpful before.

Thanks,
Mark

Beginner
Posts: 0
Comments: 2

Has this been resolved - I made the horrible mistake of upgrading to ATIH2013 and now I need to disconnect my 3TB drive just to boot up
I followed many of the suggestions on this site and now I have no backups a 3TB drive that I cannot use and hours wasted.
Yes I am frustrated as I have had great success with your products over the years and now its @#$(*&% - What happened and what are my options?
I just want to have a good backup

mck
Forum Member
Posts: 0
Comments: 32

resolved how?

I had to quit, reimage everything to remove ATH. I'm using other backups now and things are stable.

Beginner
Posts: 0
Comments: 2

So what product are you using now as I have wasted so much time on this.

mck
Forum Member
Posts: 0
Comments: 32

Windows backup. In fact, I used it to backup when ATH was failing, and it's the only way I recovered any of my data (that and a data recovery product for recovering hard drives, here: http://www.reclaime.com) . The only way I could get all the low level drivers and stuff off was to re-image.

Regular Poster
Posts: 5
Comments: 123

Nice. The latest version of Seagate Diskwizard just trashed my Windows XP computer. I was simply trying to install a Seagate 3TB drive as a data drive on my system, so I installed the latest version of Seagate Diskwizard. Yep, can't uninstall Diskwizard in Safe Mode since MSI isn't available in Safe Mode. I can boot Windows XP, but then it locks up with the HD light on steady. The Acronis low level drivers are obviously in an infinite loop. No way to uninstall since XP locks up in an infinite loop within the low level Acronis drivers. Thus, impossible to uninstall in Safe Mode since MSI isn't available in Safe Mode, and impossible to uninstall in Normal Mode since XP is locked up.

*** I edited to clean up my post since I was in a foul mood the day I made this post.

Legend
Posts: 79
Comments: 16776

Seagate DiscWizard is not supported directly by Acronis but by Seagate Technical Support as documented in the User Guide for this product http://www.seagate.com/staticfiles/support/downloads/discwizard/docs/dw_ug.en.14382.pdf in Section 3.6 with a link to http://www.seagate.com/www/en-us/support/installation_assistance

You may be able to try running the Acronis Cleanup Tool in Windows XP Safe Mode to see if that can remove the low level device drivers installed by DiscWizard - there is a choice of two different cleanup tools depending on the equivalent version of Acronis True Image, see my signature below for links to these.  You can get an idea of what version the DiscWizard is equivalent too by looking at the XML log files produced by the program which should show text similar to that below:

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="" product="True Image" version="19.0" build="6027" >

Version 19.0 = ATIH 2016, 18.0 = 2015, so if your version shows a lower version, you should try to Cleanup tool for the older versions 2010 - 2014.

Forum Star
Posts: 28
Comments: 3047

acronis's cleanup will get everything but you can run, e.g., ccleaner.exe, which is free, to check for and remove any unused files or dirs. To get my machine running when a product, any product mucks up my machine  -- and there are too many of them from many diff manufacturers--I do a restore from the backup cd. I still use Acronis for backup.