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Beginner
Posts: 8
Comments: 12

I have Acronis True Image 2015 and I have a problem, again. When I go to the cloud, and I try to restore the files, I get the error message:

"The server is not available at the moment. Please try again later. ssn: 0EE4E08944A8817275877DBAB065BA15.betha
rqst: 377a383d
date: December 01, 2014, 08:02:21 (UTC)"

This has been going on for many days. The cloud service is constantly problem, and why?

0 Users found this helpful
Beginner
Posts: 8
Comments: 12

I asked the advice from support and they replied:

"I have checked that the data-center for your cloud backup is in Europe and currently there is some issue with the online server and the online team is working on resolving the issue. We request you to try to restore the files after 24 hours."

Are other Europeans had the same problem recently?

Beginner
Posts: 8
Comments: 12

I made a new cloud backup and it works as it should in browser. But at the same time the old backup report an error:" The server is not available at the moment. Please try again later."

Beginner
Posts: 1
Comments: 3

This has been happening all day today.. Support says the server problem is being serviced but what happens if you are a business and you need to recover files. Is Acronis as reliable as they keep telling us.

Beginner
Posts: 1
Comments: 3

This has been happening all day today.. Support says the server problem is being serviced but what happens if you are a business and you need to recover files. Is Acronis as reliable as they keep telling us.

Beginner
Posts: 0
Comments: 1

Took two days whithout power access the cloud whit this problem, the technical service says that are workiing to solve but still does not work. This is painful I thought was a reliable service.

Beginner
Posts: 0
Comments: 2

This bloody nonsense is still going on 17 Nov. 2016!!!

Forum Hero
Posts: 63
Comments: 7712

Laurel, outages occur from time to time. Pretty sure the Cloud hasn't been down since December 2014.  You should conact Acronis technical support to find out if there is an outage on their end.  If you have a a cloud subscription, you should have support.  If you also have a subscription, why are you still using an older version?

Beginner
Posts: 0
Comments: 2

Hi,

I have two sheduled backups that have worked since installation but all of a sudden I get this message . . . 

"Cannot send request, because the server is not available, please try again later."

Help, what's happening and what should I do?

Stephen.

Legend
Posts: 79
Comments: 16726

Stephen, welcome to these User Forums.

Please see KB 4350: Acronis Backup to Cloud access ports and hostnames and KB 47145: Acronis Cloud Connection Verification Tool then use the appropriate verification tool for the Cloud server that you are backing up to.

If you still have a problem, then I can only recommend opening a Support Case directly with Acronis as they can check the Cloud server logs etc.

Beginner
Posts: 0
Comments: 2

Hi there and thanks for responding.

I gather from your response that you think I use the cloud or cloud server. I absolutely do not. My backup goes to my NAS drive on my office network so I'm at a loss as to what the error message refers to.

ANy other ideas or should open a support case with Acronis?

Stephen   

Legend
Posts: 79
Comments: 16726

Stephen, OK, I didn't know this was a NAS based backup, so the KB documents I referenced would not be relevant.

Can you post the log file contents for one of the failing backups?

It is possible that something in your network path to the NAS may have changed here?

See KB 58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices which may offer some further suggestions.