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[SOLVED] DESTROYED MY PASSPORT BACKUP DRIVE

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Beginner
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I wanted to thank Acronis for their Acronis True Image 2014 software completely destroyed my WD My Passport backup drive. I will certainly be getting word out on this software, and since I work for a retail giant, I will be able to spread much negative information about this software. I will make sure to let everyone know NOT to purchase it. Acronis owes me for a new [profanity] backupdrive.

Thanks again, Acronis. Your products [profanity] so very badly, and thanks for ripping me off whilst at the same time costing me a brand-new backup drive.

Saxon

Solved here.

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Legend
Posts: 172
Comments: 11125

Saxon,

Just be aware that WD is having problems with the passprot especially the 2-TB.
I have had 3 go bad and some of the bad ones were new DOA as a replacement for those underwarranty.

I do not have TrueImage installed on the Win 7 computer which uses the passport so TrueImage is not at fault. Windows 7 wants to reformat the disk every time I attach but the disk is already formatted with data on it. The error messages from the WD testing is "04 and 08" both relate to too many bad sectors.

Beginner
Posts: 3
Comments: 9

Work for Acronis, do you? The problem was never the Passport. The fault lies solely with Acronis. After all, I originally backed up all of my files onto an Seagate FreeAgent Drive. After I updated my PC from Windows 7 to Windows 8.1, I attempted to retrieve all of that data from the FreeAgent via Acronis True Image 2014. It does retrieve the data, but incredibly slowly (hours upon hours for the Documents folder, which is absolutely ridiculous), and it did not even retrieve the entire contents of the Documents folder. After 6 hours of retrieving the data, I was stunned to discover Acronis only managed to store less than 40% of the entire contents of the backed-up Documents folder, before it stopped. There was nothing wrong with the Passport since I had tested it previously using the WD WARE. It worked perfectly before I allowed Acronis to touch it. Now, it is destroyed, thanks to Acronis' faulty software. They owe me a new drive. I have contacted WD about this.

Legend
Posts: 172
Comments: 11125

Beileve what you wish. I am not associated with Acronis in any way.
Yes, I am a long time user of Acronis but not associated with them.

The facts for me are as I stated. My lost passports were not associated with acronins products and my continued problems with the drives. acronis is not installed on the drives where my most recent replacment is wanting to be formated by Windows even though it is already formatted.

This is my last post on the subject.

Beginner
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Comments: 9

I am currently attempting a disk recovery from my Seagate FreeAgent onto my WD Passport. I am attempting to see if it will back up EVERYTHING from the Seagate and onto the WD Passport, whereupon I could then restore the files from my Passport and back onto my PC. I am hoping this will allow ALL of the files to be backed up, not only portions of the data. As I have stated, when I attempted to recover the data from my Seagate via Acronis (after all, I used Acronis to back up the data from my Windows 7 PC and onto the Seagate backup drive) it would restore data, but do so VERY VERY slowly, and not all of the data is restored. It would just stop.

Earlier, I attempted to restore all of my data onto my PC via Disk Recovery. I started the Disk Recovery in Acronis, whereupon it then asked me to restart the PC. I did this, where 'Acronis Loader is loading' would show up, but it would just sit there. Zero activity. Nothing was being backed up. So, I gave up doing it this way. After all, it is for this feature that I first purchased the software. I now know this feature is useless.

I had intended to use the WD Passport only after I had finished upgrading my Windows 7 system to Windows 8.1. It was not until I attempted to back up all of the data from the Seagate onto the WD Passport that I ran into problems, and the 'no partition found' message began to show up, which proves Acronis is the cause of all of my problems.

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zzMICHAELzz wrote:
I wanted to thank Acronis for their Acronis True Image 2014 software completely destroyed my WD My Passport backup drive. I will certainly be getting word out on this software, and since I work for a retail giant, I will be able to spread much negative information about this software. I will make sure to let everyone know NOT to purchase it. Acronis owes me for a new fucking backupdrive.

Thanks again, Acronis. Your products sucks so very badly, and thanks for ripping me off whilst at the same time costing me a brand-new backup drive.

Saxon

Another lame complaint message.

Bad stuff happens on computers. When bad stuff happens, users often blame whatever tool they were using at the time. But, that doesn't mean that that was the cause of the problem. While you may have been using ATI at the time. the drive failure may be entirely unrelated to ATI, just occurring coincidentally when ATI was running. Plus, as backups and restores are such disk-intensive operations, it's not surprising that a failing disk might finally give up during such a task.

Beginner
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tuttle wrote:
zzMICHAELzz wrote:
I wanted to thank Acronis for their Acronis True Image 2014 software completely destroyed my WD My Passport backup drive. I will certainly be getting word out on this software, and since I work for a retail giant, I will be able to spread much negative information about this software. I will make sure to let everyone know NOT to purchase it. Acronis owes me for a new fucking backupdrive.

Thanks again, Acronis. Your products sucks so very badly, and thanks for ripping me off whilst at the same time costing me a brand-new backup drive.

Saxon

Another lame complaint message.

Bad stuff happens on computers. When bad stuff happens, users often blame whatever tool they were using at the time. But, that doesn't mean that that was the cause of the problem. While you may have been using ATI at the time. the drive failure may be entirely unrelated to ATI, just occurring coincidentally when ATI was running. Plus, as backups and restores are such disk-intensive operations, it's not surprising that a failing disk might finally give up during such a task.

Hey, kid, the drive is working now, as it always had been. It was not UNTIL I USED ACRONIS that it was almost destroyed. If not for my superior intellect, the drive would now be toast. There is absolutely ZERO doubt that the Acronis software is indeed the culprit. You wish to kiss Acronis' ass, be my guest. They are lucky I have the brains required to fix problems THEIR PRODUCT CAUSED.

Saxon

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Thanks for dropping by.

Beginner
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zzMICHAELzz wrote:
Acronis True Image 2014 software completely destroyed my WD My Passport backup drive

zzMICHAELzz wrote:
It worked perfectly before I allowed Acronis to touch it. Now, it is destroyed

zzMICHAELzz wrote:
Hey, kid, the drive is working now, as it always had been. It was not UNTIL I USED ACRONIS that it was almost destroyed.

Which is it?

zzMICHAELzz wrote:
If not for my superior intellect, the drive would now be toast.

LOL

*MD*

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MD, I also laughed when I read that phrase. Perhaps he meant it ironically. LOL.

Beginner
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Not very bright, are you? Read it all again. If not for my superior intellect, it WOULD have been destroyed. In other words, had it been any of you who ran into the same problem I did, your drive would have been trash, therefore I stand by my original statement that it was destroyed. I had almost given up my efforts to fix it, but I persevered. If I had given up in frustration, I did when I completed my first post, the drive would now be in the garbage. Hence the term 'destroyed'. I managed to undo the damage to the drive caused by the Acronis software.

Next time you attempt to post sarcasm, THINK before you do so, yes?

Thank you,
Saxon

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Hilarious.

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Hello Everyone!

zzMICHAELzz, I'll close this thread for further comments. Even though you violated several rules in our Terms of Use I won't delete anything here just because I appreciate kind attention of our MVPs and other forum members. It is really sad that you are not satisfied with our products and have chosen such words to express your opinion. I'll have to limit your access to forum if you use profanity or post abusive comments again. If you have any further comments, please contact me personally via PM.

Grover, tuttle, MoonDogg, I really appreciate your self-control and goodwill.

Thank you.

Beginner
Posts: 4
Comments: 8

I ran into a similar problem. Up until this occurred, I loved the product. I found a work-around. I don't create any directory entries using Acronis. I create the backup directory in Windows, then boot from the CD ROM (or memory stick) to do the actual backup.

Using the belts and suspenders principle, I use one external drive exclusively for backup and copy the backup to a permanent drive.

Legend
Posts: 172
Comments: 11125

S. G.
There is also the option to create a new destiination folder when booted from the CD.
If you are only using the CD, you do not even need for TI to be installed as the CD offers all the same functions.

Beginner
Posts: 4
Comments: 8

I exclusively boot from the CD or recently a memory stick to ensure that the backup is done without Windows' interference.

Since I really want to see this product succeed, I'm thinking of taking a spare drive and recreating the problem.