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"There may not be enough free space on the system partition to boot up your

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Forum Member
Posts: 7
Comments: 32

"There may not be enough free space on the system partition to boot up your
operating system after recovery"

I have a 120GB disk divided into 4 @equal sized primary partitions.
As a test of the new 2011 product, using the emergency TIH2011 disk, I did a successful backup and validate of the first partition. Then I tried to restore the partition that I just backed up, back to the first partition, and immediately got the message above. While the error says "may not be enough" it does not even try to continue to do the restore.

Anyone know why this problem happens? It does not make any sense that a restore requires a larger partition than the original size.

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Forum Member
Posts: 7
Comments: 32

Is it unreasonable to expect that a partition backup of 27.4GB should fit back into the original partition, without the need to increase the size of the restore space? If this is reasonable, how much extra space to I need to reserve on a drive? I'm stumped. Why is there no answer .... including any from an official Acronis ticket?

Beginner
Posts: 0
Comments: 16

I have exactly the same problem. I have waited until I NEED to do a restore and my Acronis 2011 has failed me. I am another unhappy Customer!!!!
In "What to recover "it shows my capacity is 293.4 GB. It also shows my used capacity is 226.7 GB.
I have tried to make a little adjustment to the size in "Settings of Partition C" but it does not allow me to make a change to the "Free space before" or "Free space after"--both show 0.

I have XP with SP3 and all available updates/KBs.
At this time I cannot get to my Acronis 2011 to see what my build is.
Please tell me how to fix this problem-or-tell me that I need to use another program.
.

Forum Member
Posts: 7
Comments: 32

This is interesting. They sent me a test fix that worked. Unfortunately, it was only valid for 2 weeks. I had to create a 'Windows based boot disk'. Here's their comment: "I would suggest you to please create a WinPE-based rescue media and try to restore from it. Please refer to the link below for creating a bootable media with WinPE: http://kb.acronis.com/content/13641 " They sent me to another site to download some test software as well, but it is no longer valid. It allows you to create a new Windows based rescue media disk.   I also sent them some other information that they requested, and have stated that they are working on the problem.

If you have a ticket open with them, hopefully you can convince support to get you the test fix. Again, It did solve my problem.

So I too am waiting for a perminent fix. Hopefully it will be coming soon. I'm being patient, I got my restore to work. I just do not trust taking another backup/restore operation until they get the perminent fix. They said that they would keep in touch. I hope so. Let me know if you have any success.

Beginner
Posts: 0
Comments: 16

This Acronis gets a thumbs down from me.

Beginner
Posts: 0
Comments: 2

This is ridiculous. I backed up a system with 4GB free and it starts telling me that the computer won't boot with that little free space. However, instead of having 4GB free (Hiberfil.sys + pagefile.sys) it says I have ~941KB free. Clearly, they have a massive bug in their restore code. Maybe Acronis should focus less on changing their GUI every year and more on quality code and oh I don't know, native Linux and Mac file system support? How soon can we expect an update to this egregious bug?

Beginner
Posts: 0
Comments: 2

I agree that this Acronis True Image Home 2011 is a piece of crap. I have been trying to get this software to work for close to 2 weeks and is not any closer to working even after numerous chat with their so-called professionals.

Forum Member
Posts: 7
Comments: 32

More than 6 months have gone by. My problem is still not resolved, and my ticket is still open. They are still sending me things to test, but thus far, only 1 test was successfully, and that was many months ago. I really do not think that they care... about any of us.

Beginner
Posts: 0
Comments: 2

Hi Terry,

I couldn't agree more. I'm also happy to aid in testing, but Acronis seems to have lost their direction. Each new version of Disk Director and True Image seems more focused on menial user interface changes rather than improvements in quality and compatibility under the hood like native support for Ext4 (Linux's file system), file and folder synchronization, and uncompressed backups (yes some people, myself included have been bit too many times by the lack of fault tolerance in a corrupt compressed backup).

Good Luck,
Christian Blackburn

Beginner
Posts: 0
Comments: 3

I had this problem. I found that I could access the individual files without problem via restore, but the partition would not restore, giving the "There may not be enough free space on the system partition to boot up your operating system" error. Fortunately I had an OS that was was not out of service, rather a problem with some installed software and I wanted to revert to a week old back up - and I had a spare disk so as I did not overwrite the limping OS. Otherwise I'd have been in trouble as the failure happened after Acronis wiped the target partition before failing!

Itried the restorartion on my spare SSD and it did not work. BUT also I could not restore to any of my spare disks which were much larger than the spare SSD, so it was not a space issue, despite the error warning. Nor with a month old back up.

Incidentally the backups validated ok in TI.

After a day of messing around and some help from Acronis support, which did not resolve the problem but they were trying. (we downloaded a new boot disk, which gave another error - 'operation failed' , at least eliminating some Acronis softwre corruption on my machine).

I started to check my own OS disk C:/ and found that it had a number of file structure errors.

(in Win 7, open 'Computer', right click each disk, select properties, take the tools tab and then error checking - for the )S disk and reboot is needed. Select 'fix errors'.)

During the checking a number of errors were located and rectified..

After this check was completed, I backed up the C;/ Disk, and it restored ok, so this appears to be the problem.

What I have concluded is that Acronis is sensitive to file structure errors on the partition, and while able to back up the partition, it can't restore it - at least for the problems I had.

This won't help anyone who has back ups with these errors, but at least may indicate the potential problem.

In future I will do a disk check regularly and after any forced reboots when its likely file structure corruption can happen. And that corruption was not giving any symptoms, as the problem extended to month old back ups.

I wonder if I'm better with a sector by sector back up for the OS? Any comment?

Anyway - now got both types of backup going just in case!.

I've no complaint that software does not back up faulty disks, but my experience suggests that the validate option is not reliable in flagging up problems which need to be rectified if reliable back up retoration is required.

I've used Acronis for a number of years and this is the first major problem I've had - fortuantely caught during a minor problem, rather than on a disk failure!

Beginner
Posts: 0
Comments: 3

"There may not be enough free space on the system partition to boot up your operating system" error.

I had this problem. I found that I could access the individual files without problem via restore, but the partition would not restore, giving the "There may not be enough free space on the system partition to boot up your operating system" error. Fortunately I had an OS that was was not out of service, rather a problem with some installed software and I wanted to revert to a week old back up - and I had a spare disk so as I did not overwrite the limping OS. Otherwise I'd have been in trouble as the failure happened after Acronis wiped the target partition before failing!

Itried the restorartion on my spare SSD and it did not work. BUT also I could not restore to any of my spare disks which were much larger than the spare SSD, so it was not a space issue, despite the error warning. Nor with a month old back up.

Incidentally the backups validated ok in TI.

After a day of messing around and some help from Acronis support, which did not resolve the problem but they were trying. (we downloaded a new boot disk, which gave another error - 'operation failed' , at least eliminating some Acronis softwre corruption on my machine).

I started to check my own OS disk C:/ and found that it had a number of file structure errors.

(in Win 7, open 'Computer', right click each disk, select properties, take the tools tab and then error checking - for the )S disk and reboot is needed. Select 'fix errors'.)

During the checking a number of errors were located and rectified..

After this check was completed, I backed up the C;/ Disk, and it restored ok, so this appears to be the problem.

What I have concluded is that Acronis is sensitive to file structure errors on the partition, and while able to back up the partition, it can't restore it - at least for the problems I had.

This won't help anyone who has back ups with these errors, but at least may indicate the potential problem.

In future I will do a disk check regularly and after any forced reboots when its likely file structure corruption can happen. And that corruption was not giving any symptoms, as the problem extended to month old back ups.

I wonder if I'm better with a sector by sector back up for the OS? Any comment?

Anyway - now got both types of backup going just in case!.

I've no complaint that software does not back up faulty disks, but my experience suggests that the validate option is not reliable in flagging up problems which need to be rectified if reliable back up retoration is required.

I've used Acronis for a number of years and this is the first major problem I've had - fortuantely caught during a minor problem, rather than on a disk failure!

Forum Member
Posts: 7
Comments: 32

I am a long time user too. My problem happened doing the recommended "first backup" test procedure recommended in the new 2011 product. I can not speak for the cause of my error. All I know is that the backup and validate was completely successful, and that the error message that I received was IMMEDIATELY after hitting the enter key to start the restore. My expectation was that the error should have been spotted during the backup/validation process.

In addition, the restore worked under a WIN/PE type restore, but did not work under any of their linux restores. I have purchased the WIN/PE package, just to be sure. I also do a physical restore on each backup to insure that it will work. This is a lot of needless work and waisted time. I believe that a major problem exists in the product, and do not have confidence that it will really work when I really need it too. ( I wish that they had a command line version such that I could automate my needlessly complex validation process, and they do, but it costs a lot more $$$. )

Being an expert in the sector-by-sector backup field, I find it very hard to believe that even though your disk may have had file and allocation errors when it was backed up, when it was restored, it should have been identical to the original (corrupt) state. All errors should have been restored exactly as they were before the backup and before your new software install. It would be nice to let you know that there were errors, but they should not prohibit a restore ... especially with a misleading "not sufficient space" error message.

Beginner
Posts: 0
Comments: 3

Thanks for the feedback - I agree. My main issue is that the corrupt back up is not detected (or at least unrestorable), and warning given. It does not instil confidence in the product. I'll have a look at the Win/PE options just to see if it is the restore rather than the backup that is the problem (which it sounds from your experience it may be).

I had not done a 'sector by sector' back up, and I was wondering if that was more secure. I think your note maybe indicated you thought I'd had restoration fail on a sector back up. I did not have a sector-by sector back up and I was assuming it might be better to always do that for the OS, as then the retore, as you suggest, would ignore any corrupt file structure. Not an issue in any way - but since these notes may help others, it is just worth making that clear.

Bottom line for this type of backup softwre is it should never fail to restore from a validated backup.

Only fix seems to be to ensure that you have at least one proven restore - which in turns really means having a spare disk available to test it.

For my own business, my PC is mission critical. And no use backing up daily, weekly and then putting a copy monthly off site if the backups cannot be restored, despite having been verified!

I'm careful not to knock the product too hard, as it has served me well in the past, and I moved to it after having numerous problems with another well known commercial product, so everything is relative.

Just disppointed to run across the problem on a six month thread you started without Acronis suggesting a fix, or confirming that it is something on the list of things to do!. But at last I knew I was not alone :).

Forum Member
Posts: 7
Comments: 32

The refreshing news is that the problem is still open with Acronis, and they periodically send me some software to test. So I guess that they are still working on the problem. Not sure what will happen when next year comes, however !

I use the win/pe (stand alone boot) version for backup, validation, and the test restore validation. The good news is that win/pe has never failed. But I still do a physical restore, just to be sure.

The other good news is that just a few appear to have experienced the problem.

Beginner
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Comments: 1

I'm another very disappointed customer who trusted Acronis True Image Home 2011 (Plus Pack) to do what it was supposed to do. In my time of need, it refuses to restore my crippled computer using any of the archives I created even though all of these archives were validated as "ok" by ATIH-2011(PP).

Several weeks ago, I contracted a rootkit-type virus and struggled for several days to remove it without success. The affliction would disable any virus or malware-scanning software I tried to run on the computer HD, and it makes your applications open in "invisible" windows and keeps redirecting your web requests to other websites. Attempts to sanitize the disk by running antivirus programs from a bootable CD version of WinXP also failed. So I decided to restore my computer to a previous state using a complete disk backup made a couple of weeks before I contracted the virus. Because of the virus, I need to run Acronis from a recovery DVD I made at the same time I made the backup. Recovery Wizard runs fine up until the step where I specify my computer's afflicted "C:/" partition for the restore. When I press "Next" to complete that step, up pops that infamous error message: "There may not be enough free space...".

I spent several days more trying to figure out what I was doing wrong and trying to understand the error message. I experimented within Recovery Wizard thinking maybe I just needed to adjust the default values for "Free space before", Partition size" and "Free space after". But this made no difference and I couldn't find any documentation for these parameters (nothing on-screen or in the Help file) to guide me.

I soon ended up thinking that maybe Acronis needed me to manually wipe the partition clean before I could install the backup and so I used the Acronis' "DriveCleanser" tool on the Acronis boot CD to over-write everything on my system HD with zeros. This proved disasterous! The confusing user interface for this utility wakes up showing all HD drives attached to your computer, including any USB HDs (like the one containing my backup archives). Clicking on a drive's entry in the table puts a bright red "X" in the check-box by its name, which I took to mean that it was now targetted for being purged of all data. It turns out that the exact opposite is true: ALL internal and connected (USB) HDs on the computer will be IRREVERSIBLY overwritten EXCEPT ones tagged with a red "X"! DriveCleanser left my (afflicted) system disk untouched, and COMLETELY ERASED *EVERYTHING* on the two attached USB HDs, INCLUDING MY BACKUP ARCHIVES !!!

I'm not a stupid person, though the stress of going for more than a week without access to my computer files and programs and not even being able to read and send e-mails except by constantly borrowing a friend's computer made me quite desparate to find a solution. Besides the Acronis backup archives for my computer's internal HD, the erased USB HDs were holding much of the scientific research I've conducted over the past two years using other computers and wasn't backed up anywhere else. I'm still feeling sick about this. But by some miracle, I've discovered I still have one surviving backup archive for my computer's HD, made when I was testing a new USB HD I bought about a month ago.

Not wanting to risk any further losses, I've made a copy of this last archive on a different USB HD to be my working copy for all further attempts to restore my computer. I also paid the $10 and initiated a formal request for assistance from Arconis Technical Support. Unfortunately, the first four days of this has not proven very productive. I've learned more about the problem by reading the posts in this thread then I've learned from Acronis.

Update: After a week and many rather uninformative e-mails back and forth with Acronis Technical Support, they are still focussed only on one solution: that I need to reclaim 6% free space to successfully restore my computer. I can´t install a bigger HD in my laptop (one of their recommendations), so I initially worked on trying to make the archive smaller. I mounted my archive in read/write mode on a friend´s computer with Acronis TIH2011 running and deleted first 6.5 GB (6.5%) and then another 3 GB (9% total) of the 102 GB archived partition´s contents (being careful to also empty the Trash Bin). File Manager was used to look at the mounted archive to assess how much free space was created, assuming this same amount will be available when the archive is restored. Acronis TIH creates a new differential archive when an edited archive is unmounted, which is what I now used to try getting ATIH2011 to finally restore my computer. It didn´t work, failing with that same error message: "There may be not enough free space on the system partition to boot up your operating system after recovery".

I was then instructed to try reformatting my HD (which has been checked several times now showing it has no bad sectors). I decided to reclaim a rarely used second partition on my HD (10 GB, fat32) and reformatted the whole disk as a single 111.9 GB NTFS partition with 111.8 GB free. (My computer was running Win XP Pro, 32bit, SP3 at the time I made the archive). That is 9.5% more free space than the size of the whole partition when the archive I´m trying to restore was created. Again, ATIH2011 Restore Wizard failed with that same stupid error message ("There may be not enough free space...").

Beginner
Posts: 0
Comments: 2

I've been using TIH for years. I've purchased many other Acronis products and never had an issue until now. There are so many bugs in TI 2011, I feel like I've been scammed. The bug that frustrates me the most, is in the window where it says "you can re-size your partition", but all the tools to accomplish this are grayed out. Are they laughing at us? The newer versions seem to have gotten complicated - or have I just gotten older?

Before I consider 2012, does anyone know if TI 2012 has this issue fixed?

Yeah, I know, I'm a sucker - but I can't find anything better.

Beginner
Posts: 5
Comments: 16

I think I had the same issue with 2011. Using the ATIH2012 boot disk worked.

Beginner
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Comments: 2

I'm getting this problem now with Disk Wizard, but strangely only when I try and clone to a USB hard drive. If I clone to a SATA drive all is OK.

I'm doing this on XP Pro with SP3 installed.

Disk Wizard will not let me uninstall it, or ever repair itself.

Any suggestions?

Beginner
Posts: 0
Comments: 2

I'm getting this problem with Disc Wizard, but strangely only when I try and clone to a UDB hard drive. If aI clone to a SATA drive, all is OK.

Using XP Pro with SP3 installed.

Disk Wizard will not let me uninstall it, or even repair itself.

Any ideas please?

Beginner
Posts: 0
Comments: 1

I found this video quite helpful, is basically a guide to the problem, hope you all find it useful.

Since no hyperlinks are allowed place the youtube domain first followed by /watch?v=JV43dmhsQS4

greetings!

 

 

Acronis Support
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Comments: 488

Celso Hernandez wrote:

I found this video quite helpful, is basically a guide to the problem, hope you all find it useful.

Since no hyperlinks are allowed place the youtube domain first followed by /watch?v=JV43dmhsQS4

greetings! 

Dear Celso,
Thank you for sharing the video! It is allowed to post YouTube links after the moderation.