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Transfer licence from one computer to another

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Claude, welcome to these User Forums.

You haven't said what actual version of Acronis True Image is involved here?

See the follow KB documents that address this question: 

34260: True Image 2013 by Acronis: Assigning Installation to Another Machine  

43955: Acronis True Image 2014: "Too many activations" Error  

48380: Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"  

56553: Acronis True Image 2016: "You've exceeded the maximum number of activations for this serial number"

There are also similar documents for the 2017 and 2018 versions in the Knowledgebase that you can search for easily.