Skip to main content

True Image 2011 (Home) fails to clone, even after program repair. Windows 7

Thread needs solution
Posts: 1
Comments: 0

I’ve been using Acronis True Image (Home) 2011 for years to clone Windows C drives for/from my Window 7 (64 bit) laptop.

I last successfully cloned with True Image late in 2019.  But I wasn’t cloning this particular C drive; it was a backup C drive.

THE PROBLEM-FAILURE: A few days ago, I attempted to clone my main Windows 7 Pro-64 C drive. 

After confirming that True Image started when the laptop started: The cloning didn’t work. 

After a normal set up, the process ended with a message bubble over my Windows System Tray saying something like: “process paused, reboot necessary, will cancel if no action taken within 10 minutes”.  See jpeg of message bubble.

There was NO NORMAL DIALOG BOX saying “reboot necessary, do you wish to reboot now?” 

Rebooting the computer did NOT initiate the clone process. The computer simply restarted normally.

So, I started a re-installation of True Image, knowing that there was a repair option within the process. I selected the repair function, let it run, and did the required system reboot. 

Then attempted to clone my C drive, but again experienced the same failure described above.

I repeated the repair process, and the cloning failed again in the same manner.

The plug/cable/case I’m using for this cloning attempt is not new. It’s the gear I’ve used for years. My computer has no trouble seeing the drive to which I’m attempting to clone my C drive. The drive I’m cloning to is blank, but fully formatted as an NTFS drive. I’m using the same USB-3 ports on my laptop for the cloning attempts. I’m hardly new to using True Image to clone C drives.

I even made sure to unplug all USB storage devices, since others in these forums have reported them causing trouble. But such devices haven’t caused problems in the past for me.

The C drive, my main one that I’m attempting to clone, was cloned from a dying Western Digital 750GB platter drive to this current 1TB Seagate Firecuda hybrid drive in April 2018, and the destination drive is the same Seagate Firecuda model.

Any ideas?

Attachment Size
Acronis paused message bubble.jpg 2.15 MB
0 Users found this helpful
Posts: 106
Comments: 27547

Jay, welcome to these public User Forums.

I do not recommend or use cloning when started from within Windows with much more modern versions of ATI and would not recommend doing this with ATI 2011 at over 10 years old, especially when dealing with SSHD type drives.

The approach that I would recommend you taking here is as follows:

  1. Identify the BIOS boot mode of your PC by running the msinfo32 command and looking at the BIOS mode information shown in the right side panel. 
    Is this a Legacy boot PC or is it a UEFI boot PC?
  2. Create the ATI 2011 Rescue Media and ensure that you can boot your PC using this while also using the same BIOS boot mode as used by Windows 7.
    When booted from the rescue media does it recognise your Seagate Firecuda SSHD drive correctly, showing the correct size, partitions etc?
  3. If step 2 is good, then make a full Disk backup of the Seagate drive to an external backup drive then shutdown the PC and swap out the original drive and replace by the new drive.
  4. Boot from the rescue media and recover the backup from the external drive to the new Seagate drive.  Shutdown, disconnect the external drive, remove the rescue media and check that the new drive boots correctly into Windows.

You could use cloning at step 3 if you wish but I would still recommend that you make a full disk backup image regardless as this is your safety net in case of issues arising.  Doing cloning from the rescue media is much safer than starting from within Windows but please double-check that you recognise and select the correct drive letters as Source and Target (bearing in mind that drive letters can be different when using rescue media).

KB 5684: EFI-based operating systems support in Acronis products

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 14737: Acronis True Image Home 2011: Creating Acronis Bootable Media

KB 17540: Acronis True Image Home 2011: Cloning Basic Disks

KB 18255: Acronis True Image Home 2011: Disk and Partition Recovery