True Image WD Edition - installation problem with a WD Drive?
I have a Windows XP Professional on a Lenovo T410 laptop.
My Lenovo HAS a WD drive model number WD3200BEKT and the drive works fine.
Issue occurs attempting to download and install the free version of Acronis software from the WD site.
I download the software fine, it's when I doubleclick the executable, tih_s_e_14157.exe, it starts the Windows Installer and then the Acronis software checks to see if there is a WD drive on the laptop.
I then receive:
"To install this product, at least one Western Digital drive should be installed in your system. You can purchase an upgrade to Acronis True Image Home Edition by visiting http://www.acronis.com/buy/atih2011"
I have contacted Western Digital Support and was referred to Tier Level 2 support.
Tier level 2 then stated I should contact Acronis, as the coding to prohibit installation of Acronis unless a WD Drive is present was done by Acronis.
Is anyone aware of how I can get this software installed, see attached for the error showing the WD present in the Hardware screen while receiving the error from Acronis.
Thank You !