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Unable to Parse Script from File

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Beginner
Posts: 4
Comments: 4

Under True Image 2014 Premium, I made an edit to the backup script through the GUI and saved it.  Now when I try to edit it again I get:

"Failed to parse the script from file C:\ProgramData\Acronis\TrueImageHome\Scripts\9999...9999.tib.tis where 9999...9999 is the long alphanumeric filename.

I see from a Google search that many people have this problem.  I have had this problem in the distant past and had forgotten that I cannot edit the scripts because of this.   

My first question is what causes this error to happen so frequently?   It's really beyond annoying that you cannot edit a script without introducing a mission critical failure like this.

The second question is whether there is any way to repair the corrupted script?   The only advice I see given on this forum is to delete the old job and create a new one from scratch, which is really sorry advice.   If Acronis knows that its product does this, why not include a repair option for scripts to try to at least make them readable so you can then edit in the GUI and verify all settings?

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Legend
Posts: 46
Comments: 15742

Under True Image 2014 Premium, I made an edit to the backup script through the GUI and saved it.  Now when I try to edit it again I get:

"Failed to parse the script from file C:\ProgramData\Acronis\TrueImageHome\Scripts\9999...9999.tib.tis

If you make changes to an ATI backup task using the Options / settings provided in the ATI GUI then this will automatically apply those changes to the background script (.tib.tis) file.

Acronis have never provided any direct method of editing / changing the script files and still do not in the latest 2019 version.

If you have a backup image that contains the C:\Program Data\Acronis folders, then you could copy the original version of the problem script file from the backup via the Windows Explorer shell integration feature while the ATI GUI is not active.

Beginner
Posts: 4
Comments: 4

Steve Smith wrote:

Under True Image 2014 Premium, I made an edit to the backup script through the GUI and saved it.  Now when I try to edit it again I get:

"Failed to parse the script from file C:\ProgramData\Acronis\TrueImageHome\Scripts\9999...9999.tib.tis

If you make changes to an ATI backup task using the Options / settings provided in the ATI GUI then this will automatically apply those changes to the background script (.tib.tis) file.

Acronis have never provided any direct method of editing / changing the script files and still do not in the latest 2019 version.

If you have a backup image that contains the C:\Program Data\Acronis folders, then you could copy the original version of the problem script file from the backup via the Windows Explorer shell integration feature while the ATI GUI is not active

I never edited anything outside of the GUI.

What I was trying to explain is that editing the script from the GUI frequently breaks the script in the way I described.  there are many reports from other users of the same behavior in different versions of TrueImage.  It happened to me before as well.

Recovering from a backup also is unlikely to work because the script contents look extremely poorly designed.  They are hard coding in the name of the current full backup and any outstanding differentials (assuming you use a differential scheme).  That guarantees that the moment you run the script your last backup of the script file becomes obsolete.  Every time you run the script they are modifying the script to maintain current references to the most recent backup files.   Hard coding fast-changing data into the text of a script that is supposed to be a permanent fixture and not change often looks like an incredibly poor design. 

Legend
Posts: 46
Comments: 15742

Thanks for clarifying what you were doing, sorry for my misunderstanding how the script was being edited.

I have not seen any similar problems myself and do not recollect seeing any user reports of this issue in recent years here in the forum.  I may have missed any that have been made of course!

ATI 2014 is long out of support by Acronis and they will not produce any fixes or make any changes to how it works.  Their focus now is on the latest ATI 2019 product which was released in the last month, so even the 2018 product version will be heading out of support soon, based on their current support model of only supporting the -1 product for a month after the new product is made available.

Beginner
Posts: 4
Comments: 4

So given that I have defective scripts that I cannot easily recover in Acronis 2014, what should be my strategy to upgrade to TI 2019?     Do I just recreate scripts from scratch?

The problem is if I install TI 2019, first is it going to trip on the existing scripts that cannot be parsed?

If I install TI 2019, what is it going to do with all of my old backup files?   Is there any procedure to import those into TI 2019 in a way that will correctly associate them with the new backup scripts? 

It seems to me I am going to have to abandon a year of accumulated backups all because of this error, and going to 2019 isn't going to recover those old backups.

Legend
Posts: 46
Comments: 15742

If you want to upgrade to ATI 2019 then it is highly recommended to uninstall your older ATI 2014 version first, and if doing so, I would further recommend using the Acronis Cleanup tool (link in my signature) and making a full clean start with ATI 2019, including creating new backup tasks.

If I install TI 2019, what is it going to do with all of my old backup files?   Is there any procedure to import those into TI 2019 in a way that will correctly associate them with the new backup scripts? 

Your old backup files should be fine and these can be brought back to the ATI GUI using the 'Add existing backup' option, where you would just select the most recent backup .tib file for each different backup version.  ATI 2019 can work with backup files from older versions.  You would still need to reconfigure your backup tasks after adding to the GUI, i.e. select Source, Destination and set all the required Options / Schedule.

Beginner
Posts: 4
Comments: 4

Steve Smith wrote:

If I install TI 2019, what is it going to do with all of my old backup files?   Is there any procedure to import those into TI 2019 in a way that will correctly associate them with the new backup scripts? 

Your old backup files should be fine and these can be brought back to the ATI GUI using the 'Add existing backup' option, where you would just select the most recent backup .tib file for each different backup version.  ATI 2019 can work with backup files from older versions.  You would still need to reconfigure your backup tasks after adding to the GUI, i.e. select Source, Destination and set all the required Options / Schedule.

Can you elaborate on the specific steps I should perform?   

Assuming I have a new version installed and no backup scripts were created, I first "Add Backup"?   After I add a backup, this creates a script that I can then edit?   And this script will NOT have any of the targets for the backup in it?

After I add the backup and configure the details in the script, will subsequent runs of the backup then begin to maintain the old backup files, correctly deleting the oldest full and differential backups from the series?

Legend
Posts: 46
Comments: 15742

See forum topic: [How to] uninstall a previous installation

If your backup drive is connected to your computer when you install ATI 2019, then the install process will scan for any backup .tib files and will automatically add tasks for these in the GUI - the task name will reflect the .tib file name, so should be renamed as needed to remove the extra characters appended by Acronis, i.e. _full_b1_s1_v1.

To do the same action manually, then do not use the "Add backup" option, instead, use the alternative "Add existing backup" and select the most recent backup .tib file for your backup task.  This will again be given the name of the selected file for the task, and in both cases, you will see a Reconfigure button where the normal 'Back up now' button normally is.

Take a browse through the ATI 2019 User Guide for more information on the above.

Beginner
Posts: 4
Comments: 4

Steve Smith wrote:

See forum topic: [How to] uninstall a previous installation

To do the same action manually, then do not use the "Add backup" option, instead, use the alternative "Add existing backup" and select the most recent backup .tib file for your backup task.  This will again be given the name of the selected file for the task, and in both cases, you will see a Reconfigure button where the normal 'Back up now' button normally is.

Take a browse through the ATI 2019 User Guide for more information on the above.

Does TrueImage 2014 include an "Add Existing Backup" command?  What version did they introduce that option in?

Legend
Posts: 46
Comments: 15742

The design of the ATI GUI changed after ATI 2014 so the verbage for how options are shown is different, but there is an option to add an existing backup in 2014.

See the ATI 2014 User Guide: Adding an existing backup to the list - where this is described.