Unable to remove external hard discs safely
Dell Inspiron 8600, Windows XP Professional, Acronis True Image Home 10.0 Build (4942)
I backed up my computer to a WD Passport external hard drive. Now when I want to remove this WD external hard drive, I cannot. First, I click on the Safely Remove Hardware Icon in the tray next to the clock. I receive a list of hardware devices and click on the WD Passport device. A popup with the heading Problem Ejecting USB Mass Storage Device and a Yellow ! Icon. then shows the message, "The devic 'Generic volume' cannot be stopped right now. Try stopping the device again late. OK
Unfortunately, I can wait forever and will receive the same message. The only way I know to stop the device is to turn off the computer. Will that make it safe to take off the device without losing the data on the backup drive?
This problem does not seem to be universal as I cannnot find it in Avronis or Dell/Microsoft help sites.
If someone has an answer, it will help me. Thanks, Don