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UNHAPPY!!! Update not working - support is gone?

Thread needs solution
Beginner
Posts: 2
Comments: 3

A long time user, I upgraded to TrueImage 2009.
 
1.      Al my existing backup tasks were still there, but without the schedule. And it was impossible to reschedule them.
2.      Making a new task (backup of desktop) first I get the message that the folder http://www.msnusers.com\ ??? is no longer available. No clue what to do with that message…
Ignoring the message and continuing the following pop-up appears: your login?information is not correct. Do you want to continue?
What login information?
 
Finishing the tast and starting the backup it ends with an error message: could not execute the task.
End of the story. Since the upgrade I cannot make a backup.
What to do about it?
 
And then: no support to be found anywhere. Only a forum? Is that a way to treat long time customers?
 
 

0 Users found this helpful
bin
Frequent Poster
Posts: 16
Comments: 513

The msnuser url is to do with the old msn messenger user login screen which has now been superceeded by windows live. It seems to have been redirected for you and is now asking for your windows live username and password.

Why it is doing that is a mystery to me but it must be to do with a link on your desktop, so delete it.

Beginner
Posts: 2
Comments: 3

I don't use msn or WindowsLive and there is no link on my desktop.

bin
Frequent Poster
Posts: 16
Comments: 513

ok so does that message pop up directly after selecting the data type i.e. 'My Data' before you select the desktop? There is definitely something pointing to msn somewhere on your system because that is what that url is. As I said before I still don't know why it is doing what it is.

Forum Hero
Posts: 613
Comments: 8747

 I see three options.

1. Edit the schedule and see if in the files and folders list there is a MSN folder listed, if so untick it, save and see if everything now works.

2. Bite the bullet and delete the task and create a new one.

3. Uninstall TI, run theAcronis registry cleaner and then re-install TI.

Sounds as though remnants of the previous version are conflicting with the new version. 

Frequent Poster
Posts: 4
Comments: 942

Hello Diego Pos,

Thank you for using Acronis Products

To solve the issue delete the item "My web sites on MSN" from the NetHood (My Network Places) subfolder in this folder, which apparently causes this by trying to access the network.

Also note that the program requires Windows authorization for a scheduled task execution. That is why you should enter your account name and password both to let Acronis True Image log in Windows with Administrator's rights and execute a scheduled task. The user name should be specified in the form of SERVER\USER or DOMAIN\USER.

Beginner
Posts: 2
Comments: 3

Hello Dmitry,

This MSn thing was indeed a link in My Network, creates bij Windows.

Tha authorization was a different thing and had nothing to do with that. Indeed I needed to give authorization to start the backup. After that things worked fine. But the older version always functionend without asking me for an account name and password.

Anyway, the issues are solved. Thanks.

bin
Frequent Poster
Posts: 16
Comments: 513

Diego Pos wrote:

Hello Dmitry,

This MSn thing was indeed a link in My Network, creates bij Windows.

Indeed.

Forum Member
Posts: 23
Comments: 76

Had the same problem except with 2 FTP server sites I have listed in My Network in Vista. The FTP boxes kept popping up and asking for info and only after saying NO about 10 times would I be able to create a normal backup.
One of the many reasons I have downgraded to Acronis 11.

bin
Frequent Poster
Posts: 16
Comments: 513

i'm not convinced it is a downgrade!

and i'm very dissapointed that Diego has not thanked me for being correct in the first place.

bin
Frequent Poster
Posts: 16
Comments: 513

Diego Pos wrote:

I don't use msn or WindowsLive and there is no link on my desktop.

was there somewhere

Beginner
Posts: 2
Comments: 3

hello Bin,

It is like a soccer game, you give a great pass, another player scores and he gets all the credits...
It was a MSN problem, but I couldn't find anything of that nature on my desktop. And then Dmintry scored.

Sorry.

bin
Frequent Poster
Posts: 16
Comments: 513

I hate soccer!

Just glad you got it sorted mate, no problem.