Upgrade Licenses

Thread needs solution
John Thomas
Beginner
Posts: 1
Comments: 0

I have a 3pc upgrade license for TrueImage 2019 but I cannot find a way to see which pc is assigned to a license.

I now have a problem with one pc because I have replaced a  dead HDD with a new one and the TrueImage install now reports that I have exceeded the number of licenses available.

In my account I can see a product key for a 3pc upgrade but I can see no way to expand the info to show which three machines are assigne

Where can I see what pc systems are assigned to the three licenses available in the upgrade.

Johnnie.

Wed, 09/16/2020 - 09:31
Products: Acronis True Image 2019
1 Users found this helpful
Steve Smith
Legend
Posts: 106
Comments: 27547
mvp

Johnnie, there is no method of seeing what licenses are assigned to what PC's for perpetual licenses, this is only possible for subscriptions!

However, you can follow the process documented below to move a license to this PC which will show you where the licenses are currently held.

See KB 61162: Acronis True Image 2019: "You've exceeded the maximum number of activations for this serial number" for details of the steps to follow.

Wed, 09/16/2020 - 13:31

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