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Win 10 Restore Failed

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Beginner
Posts: 2
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I'm using ATI 14 Premium.  Attempted a restore of Win10 Home to the same drive, a Toshiba OCZ SSD.  Upon completion, I get the error message that no Operating System could be found, remove all other hard drives, and basically try again--which I did to no avail.  I then used a recovery DVD that I had created, and attempted another restore--which included both partitions and also the mbr.  Same result--No Operating system.

I now realize that ATI 14 does not support Win10, but others have reported success.

Any suggestions on how to proceed short of doing a clean re-install of Win10?  I do have a laptop (now using) to which I could attach the failed installation drive.  I also have a clean SSD to which I could attempt a recovery.

Thanks

Wayne

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Legend
Posts: 79
Comments: 16784

Wayne, welcome to these User Forums.

What type of backup did you make from your Windows 10 drive when you created it?
Was this a Disk & Partitions or Entire PC backup, and did you include all partitions from the source drive, visible and hidden?

How are you attempting to perform the Restore here?
Did you create the ATI 14 Rescue Media and boot from that?
If your computer has UEFI BIOS, was Windows booting in UEFI mode?  Did you boot the Rescue Media in the same UEFI mode?

Acronis does not support ATI 14 when installed on Windows 10 but the Rescue media should not care what version of Windows is being restored as it is working at a sector level.  So the key point here is that your backup must include the location holding the Windows Boot Configuration Data Store.  This is stored on either the Microsoft System Reserved (MSR) or the EFI partition if Windows was installed to a raw drive, or else it is stored within the Windows partition.

The other point here is that the boot mode of the Rescue Media (USB or DVD) must match the mode in which Windows boots as otherwise some conversion may occur, i.e. a MBR drive may be converted to GPT when the media is booted in UEFI mode - this may not be an issue if the computer supports it but could give an unbootable system otherwise.